188 Warranty Management Jobs - Page 8

Level "‹ Senior Manager "‹ Manager "‹ Consultant/ Analyst "‹ Key Responsibilities "‹ Lead consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Develop and implement strategic plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Manage reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Develop and implement warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ Driving the sales growth through participation in business development activities, development of thought leadership content, including white papers & presentations, monitoring industry trends for key potential opportunities & threats. "‹ Manage consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Implement plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Design reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Implement warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ Execute consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Analyze plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Support implementation of reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Support creation of warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ "‹ Qualifications Qualifications ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 7-10 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 5-7 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 2-4 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ?

Service Advisor is responsible for recording the service needs of the customers and ensuring that the vehicles are delivered on time after completion of all repair works as per the RO. Deliver high customer satisfaction CSI as per OEM Parameters, Required Candidate profile • Should be receptive and an excellent listener, Must exhibit customer friendly attitude. • Possess good communication skills. Be a proactive person. Knowledge of automobile working essential.

Position Title: AGM / DGM - Service Department: Customer Service Reports To: Director Work Location: Gurugram Experience Required: 10 to 15 Years Industry Preference: Medical Devices & Equipment's Consumer Electronics & Appliances Diagnostics Role Overview We are looking for a highly driven and experienced AGM/DGM Service Operations to lead and streamline our nationwide service operations. The incumbent will be responsible for overseeing end-to-end service delivery, ensuring customer satisfaction, strengthening channel and government service operations, driving process excellence, and aligning the service function with overall business goals. A strong orientation toward post-sales revenue generation through spare parts sales is also expected. Key Responsibilities 1. Service Strategy & Planning Develop and implement national service strategies in alignment with organizational goals and customer expectations. Design SOPs, SLAs, escalation matrix, and service frameworks for preventive and corrective maintenance. 2. Pan India Service Operations Management Lead and manage a large service team deployed across India (Field Engineers, Regional Service Managers, Technical Support). Monitor service KPIs (TAT, FTR, uptime, customer satisfaction) and ensure adherence to defined metrics. Oversee service operations for both Channel Partners and Government installations (tenders, AMC, warranty, etc.). 3. Customer Experience & Issue Resolution Build a customer-centric culture within the service team. Ensure timely and quality resolution of service complaints with root cause analysis and long-term fixes. Develop and implement feedback mechanisms to capture service performance insights. 4. Team Management & Capability Building Lead a strong service team, ensuring proper recruitment, training, mentoring, and performance evaluation. Conduct periodic training and certification for Field Engineers and Service Managers. 5. Spare Parts & Revenue Management Develop and manage a robust system for spare parts planning, pricing, inventory, and logistics. Drive spare parts sales as a revenue stream, with proper monitoring and achievement of monthly/quarterly targets. 6. Service Network Development Expand and upgrade service partner network in key geographies. Ensure partner alignment with companys technical and customer service standards. 7. Cross-Functional Collaboration Collaborate with Product, Quality, Sales, and R&D teams to ensure product feedback loop and quality improvement. Support marketing and pre-sales teams with service capability presentations when needed. Desired Profile Education: B.Tech / BE in Electronics, Biomedical, Mechanical or related field. MBA preferred but not mandatory. Experience: 1015 years of relevant experience in managing national service operations in Medical Devices, Consumer Electronics, Appliances, or similar industries. Strong exposure to both direct service operations and partner-managed service delivery. Experience with CRM tools, service ticketing systems, and service automation initiatives. Proven ability to lead large teams, build processes, manage P&L of service function (revenue + cost), and drive operational efficiency.

Dealer Audit Lone Battery Management

Role & responsibilities Effective complaint management for wastewater pumps Responsible for on time complaint closure Complaint/commissioning coordination with end customer and ASC Managing field service coordinators and daily complaint monitoring till closure Root cause analysis of complaints & Identify scope of improvement with data analysis Provide technical support to Field service team as required Booking & Execution of spares for warranty complaints Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Wastewater Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Preferred candidate profile Formal education: Degree/Diploma Mechanical/Electrical # Professional experience: 6/8 Years (Experience in Submerged Pumps) # Male candidates with comprehensive pump industry knowledge. # Special skills : 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS Ensuring System Readiness for Parts before seeding / Launch of new Products (Creating Service kits, Child parts nos Define preliminary inventory norms for Warehouse and Dealerships Develop and Update Literature for existing products (Operators Manual, Parts catalogue Service Manual, Wall Charts, DATA book Create e- CATALOGUE (Parts) for all New Models Design special Service Tools for New Products so as to improve Service quality at Dealerships Enabling the MEC Team to impart Training on New Products (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management

ROLE : -Service Scheduling & Coordination -Serve as the SPOC for clients regarding service requests -Assign service tasks to appropriate engineers -Service Documentation / Warranty handling / AMC -Generate regular reports on service performance Required Candidate profile Currently working as Service Coordinator with a Machine Manufacturing firm ainvolved in coordination of tasks & schedules between clients & Engineers Education : Diploma /BE

Role & responsibilities Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Industrial Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Preferred candidate profile Formal education: Degree/Diploma Mechanical # Male candidates with comprehensive pump industry knowledge # Professional experience: 8 /10 Years (Experience in Pump Industry Only) # Carry Out Warranty complaint resolution & claim management activity # Handling & resolving complaint for Standard Industrial Product Group in stipulated time frame # Special skills: 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, SQL and Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

About The Role Template Job Title - GN - SONG - Service - CX - Value Architect – Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Job Summary :As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.Roles & Responsibilities: Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand client's business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues.Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) About Our Company | Accenture Qualification Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute

Job Title - Management Consulting / Analyst / Consultant / Manager - S&C GN Management LevelAnalyst / Consultant / Manager Educational Qualification Full time MBA / PGDM (Full time) from Tier-1 Institutions Location Gurgaon/New Delhi /Mumbai/ Bangalore /Kolkata/ Pune/Hyderabad/Chennai as applicable Roles & Responsibilities Identifying , assessing and solving complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors Identifying a client's high-level business needs and in the creation of detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases Defining how our clients can leverage new technologies for greatest strategic impact in the digital world that supports business requirements and reduces costs Solving key business problems and challenges by painting a picture of, and charting a journey from the current state to a "to-be" enterprise environment Developing detailed and actionable business cases and plans which reflect our practice's deep industry, Digital and business process acumen to leverage technology for greatest strategic impact Working in multi-disciplinary teams to shape, sell, communicate and implement programs Assisting our clients build the required capabilities for growth and innovation to sustain high performance Developing offerings and assets Key Competencies Must have skills Academic excellence - Demonstrate consistency throughout academic career Knowledge of Microsoft tools - PowerPoint, Excel, Word & MS Project Excellent English communication skills (written and spoken) along with any other foreign language is a plus Strategic and analytical thinker, effective and proactive problem solver Aptitude to learn, problem solving, ability to think creatively to solve real world business problems Ability to seamlessly integrate and work collaboratively in fast-paced global environment Competence in building credibility and effective relationships with stakeholders Good to have Knowledge of tools such as Power BI, Tableau, SQL, Microsoft Axis, Azure, AWS or any other data visualization platform Effective presentation development and delivery skills to diverse stakeholders Demonstrated leadership skills in projects or any other allied activities ( e.g. college clubs, pro-bono volunteering) Knowledge of programming language such as C++, Java, R, S-Plus, Python or any other niche technical capability Knowledge on key technology implementation solutions – MES, SAP, IOT, Analytics within manufacturing is a plus Knowledge on aftermarket service operations including spare parts management, Warranty management is a plus Disclaimer 1. Candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 2. Accenture is committed to providing veteran internship opportunities to our service men and women. 3. All decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 4. Please take note that, unless there is a formal offer of employment from Accenture, any communication made by Accenture in respect of open position/selection process or steps related thereto shall not be assumed or treated to be as a commitment or an offer of employment or guarantee of employment with Accenture 5. At Accenture, the health and well-being of our people, our clients and the community is our top priority. We are also committed to complying with all government safety protocols as we bring our people to our offices. Before onboarding, we strongly encourage all selected candidates to take both doses of the COVID-19 vaccine as per government prescribed timelines." 6. Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accentures criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line https://businessethicsline.com/accenture or india.fc.check@accenture.com 7. Accenture has not authorized its officials to either collect money, benefit(s) and or favour (s) of any kind from the college Placement committee, student body and or college administration for participating in campus recruitment events at the time of confirming Accenture's participation in the same About Our Company | Accenture Qualification Experience - Analyst - 0 - 3 Years / Consultant - 3 to 7 Years / Manager - 7+ Years

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? Warranty Analytics Automotive Warranty Scripting Data Analysis & Interpretation Business Intelligence Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Data Engineering/SQL Databricks ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? Automotive Warranty / Warranty Analytics Data Analysis Business Intelligence Business logic Scripting Reporting Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Python (Programming Language)/ SQL/ ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation