Assistant Area Manager Customer Care - Tractor

You are a talented professional with a blend of technical skills, business excellence, team management, training, customer service, and coordination abilities. In this managerial role for a specified territory, you will be responsible for managing channels (dealers/authorized service points) and customers (farmers) from product installation to post-warranty issues. Your key responsibilities include: - Ensuring a customer-centric approach - Quality product installation - Timely and quality tractor service - Resolving customer grievances through various channels - Handling product complaints and providing feedback to the plant headquarters - Retaining customers under warranty and post-warranty - Conducting field service activities - Maintaining high Customer Satisfaction Index (CSI) - Managing warranty control, audits, and disputes - Minimizing vehicle downtime and improving work quality - Ensuring dealership profitability and sustainability - Meeting organizational service business targets - Building the technical skills and processes of dealer manpower - Ensuring customer satisfaction among sales and dealers - Including channels to drive business at the dealership and organizational levels Preferred industries for this role are automobile and tractor. The ideal candidate should have a Diploma or Bachelor's degree in Engineering (Mechanical, Automobile, or Agriculture) and 4-7 years of experience. Core skills required include: - Communication skills - Customer sensitivity - Consumer focus - Customer relationship management - Customer support - Manpower management - Dealer relationship management - Negotiation - Training and development - Revenue generation - SAP knowledge - Service planning - Service readiness assessment - Team building - Territory coverage optimization - Warranty management - Designing customer experience - Service orientation - Capability building - Service quality management If you possess the mentioned qualifications and skills, this role offers you the opportunity to excel in a challenging and rewarding environment.,