14 Service Orientation Jobs

Title Due to our continued growth, we are in need of qualified and focused individuals, like yourself. This is a vital role with our Clinical Safety team whose success relies upon your finely tuned skills and background. If you are ready to make a difference, you must be able to accomplish these tasks: Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities Implementation of routine system configuration including product, study and license in Argus and Argus J; Assist with creating reports using Oracle Business Intelligence reporting tool; Resolve safety database-related issues; Prepare/Execute User Acceptance Testing (UAT) of safety system changes; Assist in Argus Database Training for new users, as applicable; Generate outputs from the global safety system in support of periodic safety reports (e.g. DSUR, PSUR and PBRER) ; Assist in the development of system support related process, SOPs, Work Instructions and manuals and Support Inspection and Audits. Qualifications Bachelor’s Degree in scientific discipline or Business Informatics or similar area with 1-2 years of directly related experience; Preferred Qualifications: Work experience in CRO/biotech/pharmaceutical industry. Experience in Study configurations in Safety Systems. Experience with Safety Database preferably Argus and Argus J. Experience in SQL. Experience in reporting and analytic platforms such as OBIEE. Strong client service orientation. Strong consultative problem-solving skills. Ability to combine technical problem-solving skills with discernment to resolve best business solution. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Title : Data & AI Technical Solution ArchitectsData & AI Technical Solution Architects Req ID: 323749 We are currently seeking a Data & AI Technical Solution ArchitectsData & AI Technical Solution Architects to join our team in Pune, Mahrshtra (IN-MH), India (IN). Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works

Req ID: 323777 We are currently seeking a Data Architect Sr. Advisor to join our team in Bangalore, Karntaka (IN-KA), India (IN). "Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works"

Req ID: 323775 We are currently seeking a Data & AI Technical Solution Architects to join our team in Bangalore, Karntaka (IN-KA), India (IN). "Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works"

Req ID: 323754 We are currently seeking a Data & AI Technical Solution Architects to join our team in Pune, Mahrshtra (IN-MH), India (IN). Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works

Req ID: 323774 We are currently seeking a Data & AI Technical Solution Architects to join our team in Hyderabad, Telangana (IN-TG), India (IN). "Job DutiesThe Data & AI Architect is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction "¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. Minimum Skills RequiredAcademic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Proficient with Snowflake, Databricks, Azure, AWS, GCP cloud, Data Engineering & AI tools "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional Additional Additional Career Level Description: Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. "¢ Works"

Req ID: 328244 We are currently seeking a APAC Presales Solution Architect to join our team in Bangalore, Karntaka (IN-KA), India (IN). "Job DutiesSenior Data and AI Architect "“ Presales Grade 11 Seeking a senior data solution architect to closely work with India and APAC sales teams for technical solutioning and presales work. The Consultant is a seasoned level expert who is responsible for participating in the delivery of multi-technology consulting services to clients by providing strategies and solutions on all aspects of infrastructure and related technology components. This role collaborates with other stakeholders on the development of the architectural approach for one or more layer of a solution. This role has the primary objective is to work on strategic projects that ensure the optimal functioning of the client"™s technology infrastructure. "¢ Key Responsibilities: "¢ Ability and experience to have conversations with the CEO, Business owners and CTO/CDO "¢ Break down intricate business challenges, devise effective solutions, and focus on client needs. "¢ Craft high level innovative solution approach for complex business problems "¢ Utilize best practices and creativity to address challenges "¢ Leverage market research, formulate perspectives, and communicate insights to clients "¢ Establish strong client relationships "¢ Interact at appropriate levels to ensure client satisfaction Minimum Skills Required"¢ Knowledge and Attributes: "¢ Ability to focus on detail with an understanding of how it impacts the business strategically. "¢ Excellent client service orientation. "¢ Ability to work in high-pressure situations. "¢ Ability to establish and manage processes and practices through collaboration and the understanding of business. "¢ Ability to create new and repeat business for the organization. "¢ Ability to contribute information on relevant vertical markets "¢ Ability to contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools. "¢ Academic Qualifications and Certifications: "¢ BE/BTech or equivalent in Information Technology and/or Business Management or a related field. "¢ Scaled Agile certification desirable. "¢ Relevant consulting and technical certifications preferred, for example TOGAF. "¢ Required Experience12-15 years "¢ Seasoned demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment. "¢ Very good understanding of Data, AI, Gen AI and Agentic AI "¢ Must have Data Architecture and Solutioning experience. Capable of E2E Data Architecture and GenAI Solution design. "¢ Must be able to work on Data & AI RFP responses as Solution Architect "¢ 10+ years of experience in Solution Architecting of Data & Analytics, AI/ML & Gen AI Technical Architect "¢ Develop On-prem, Cloud-native technical approach and proposal plans identifying the best practice solutions meeting the requirements for a successful proposal. Create, edit, and review documents, diagrams, and other artifacts in response to RPPs RFQs and Contribute to and participate in presentations to customers regarding proposed solutions. "¢ Experience with large scale consulting and program execution engagements in AI and data "¢ Seasoned multi-technology infrastructure design experience. "¢ Seasoned demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management. "¢ Additional "¢ Knowledge and application: "¢ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. "¢ Uses evaluation, judgment, and interpretation to select right course of action. "¢ Problem solving: "¢ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. "¢ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. "¢ Interaction: "¢ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject m"

Your day at NTT DATA The Service Delivery Specialist is a seasoned subject matter expert, responsible for providing continuity in service and acts as an advocate for the client. This role supports the business by taking responsibility for overall contract management for medium to large complex client contracts and is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts can be specific client accounts or a group of accounts. The Service Delivery Specialist may operate across multiple sites or Support Services offerings. They are the primary interface managing the services relationship between the client and the organization. This role owns the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.The Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders. What youll be doing Key Responsibilities: Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization. Performs client facing service activation activities and support the GDC in service activation completion. Responsible for operations performance, including - Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients. Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams. Change Management manages and owns all RoE changes. Service First - owns Service First asset verification and contract status. Vendor Backout - manages backout issues with Vendor. Works with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentation. Updates runbook regularly to reflect the necessary changes. The runbook content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships). Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account Manager. Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services. Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc. Interfaces with internal contract management teams to normalize and execute change orders. Reviews new offers and service capabilities with the appropriate members of team. Supports billing / invoicing inquiries and / or disputes. Monitors client satisfaction and identify service improvement plans to address clients satisfaction with the service. Knowledge and Attributes: Ability to establish strong relationships with internal stakeholders and external clients. Seasoned ability in managing coordinated delivery of service. Excellent written and verbal communication skills. Highly analytical with good problem-solving skills and can use initiative to drive innovation. Ability to work well in a pressurized environment. Excellent client service orientation. Displays excellent persuasion and influence abilities. Passionate, strong initiative, self-driven with commitment to succeed. Seasoned ability to manage budgets, resources, and timelines for service delivery projects. Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery. Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery. Academic Qualifications and Certifications: Relevant bachelors degree or equivalent in Information Technology or Business Administration or related field. ITIL Certification, such as ITIL Foundation or higher-level certifications. Project Management Professional (PMP) certification desirable. Client Relationship Management certification desirable. Required Experience: Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider. Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle. Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction.

Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan Educating members on our tools and features to enhance adoption and retention Attending to issues faced during the member lifecycle Support members via the in-app chat service, emails and over the phone throughout the member journey Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required Address member complaints in a compassionate and patient manner Strive to achieve high member satisfaction by going above and beyond and delivering a WOW member experience every time Motivate and encourage members across the member journey to maximize member satisfaction Collaborating with the rest of the team on new member-centric initiative Proactively review the user journey, find and work upon areas of improvement Excellent written and verbal communication skills Collaborative and result oriented Structured approach of thinking and execution Strong sense of service orientation and solution driven approach

Role & responsibilities Strategic Planning: Develop and implement a merchandise strategy aligned with the theme park's objectives. Identify new product opportunities to enhance the guest experience and maximize revenue. Analyze sales data to forecast trends and make data-driven decisions. Operations Management: Oversee daily merchandise operations, including inventory management, stock replenishment, and visual merchandising. Ensure compliance with operational standards, including health and safety regulations. Optimize store layouts, displays, and product placements to drive sales. Vendor Management: Establish and maintain relationships with vendors and suppliers. Negotiate pricing, terms, and product quality to achieve cost efficiencies. Ensure timely delivery and availability of merchandise. Team Leadership: Recruit, train, and mentor a team of merchandise managers and store staff. Set performance targets and evaluate team performance regularly. Foster a culture of excellence, innovation, and guest-centricity within the team. Financial Management: Develop and manage budgets for merchandise operations. Monitor financial performance, including sales, profit margins, and expenses. Implement strategies to achieve revenue growth and cost optimization. Guest Experience: Design and execute programs to enhance the guest shopping experience. Address guest feedback and resolve issues promptly and professionally. Collaborate with marketing teams to promote merchandise through campaigns and events. Preferred candidate profile: Bachelor degree in Business Administration, Retail Management, or MBA in related field. 15-20 of experience in retail or merchandise management from amusement park / theme park industry, with at least 5 years in a leadership role. Proficiency in inventory management software and retail analytical tools.

Role & responsibilities To receive patient with care and provide information about Consultant's availability, appointment time etc. To collect reference ID from review patients and give appointment with the concerned Consultant. To guide the patient to the consultant's room. To maintain the list of all consultants with their contact numbers department wise To update the list from time to time and making it transparent to all the concerned people. Interested Candidate can come to Hitech City Unit for Interview and contact HR Preferred candidate profile Candidate from Hotel Industry Preferred Presentable Courteous Proactive Good Communication skills Team Player Multi-tasking abilities Time Management

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L4) focuses on forth line support for escalated incidents and requests with a high level of complexity. Ensures contracted Managed Services outcomes are delivered to the client. This is a strategic role focusing across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA. Timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record. Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCIE Certification or equivalent. CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advanced technical certification such asCCIE, CISSP. VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Advanced Managed Services experience handling complex cross technology infrastructure. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Extensive vendor management experience. Advanced track record of effective shift left work management skills (moving work to junior levels). In-depth experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than two technology domains. Advanced experience across Emerging technology and trends impacting IT operations. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Application Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated Application-based incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity. The Application Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyse and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record. Deep technical skills in relevant Packaged Application technologies such as ERP, Middleware and other business critical software. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations. Advanced years of experience managing Packaged Application technologies such as ERP, Middleware and other business critical software. Workplace type : About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Executive- Communication Specialist- Mumbai: Job description: We are looking for a dynamic Communication Specialist with 2-3 years of experience in the B2B industry. The ideal candidate should have a flair for content creation and strategy and possess a knack for social media strategies. The candidate will be responsible for creating engaging and informative content such as articles, white papers, press releases, website content, case studies, video scripts, etc. The candidate would handle both internal and external communication needs for the organization. Responsibilities Create, edit, and manage high-quality content for various platforms, including blogs, articles, newsletters, case studies, reports, and whitepapers. Ensure all written content is engaging, accurate, and aligned with the companys voice and tone. Design and implement effective social media strategies to enhance brand awareness and engagement across platforms such as LinkedIn, Twitter, and others. Track and analyze the performance of content and social media campaigns. Work closely with the marketing, design, and business development teams to align communication efforts with overall business objectives. Requirements: Degree in Communication, Marketing, Journalism, or related field Proven work experience in a communication role within the B2B industry. Excellent writing, editing, and proofreading skills. Ability to translate complex technical concepts into clear, concise, and engaging content. Creative thinking with accuracy and attention to detail Familiarity with web publications Ability to work independently and as part of a team under deadlines Skills that would be an added advantage Hands-on experience with Content Management Systems (e.g. WordPress) Experience with keyword research and SEO content writing Experience in PR and Media related assignments Core Competencies: Service Orientation Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs the focus is on SERVICE Result Orientation Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency the focus is on achieving RESULTS Initiative One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and its resolution the focus is on seeking SOLUTIONS Professionalism Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job the focus is on PROFESSIONALISM Cooperation One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives the focus is on TEAMWORK Communication/Feedback Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives the focus is on OPEN COMMUNICATION Other Benefits: Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy. Long Term Investment & Engagement Plan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimize their performance and enable them to partake in the growth of the Organization and further its best interests. Transportation support: Bus facility (where available) is allocated to you based on your requirement and availability of seats. Focus on individual career growth: via career aspirations discussions, rewards & recognition, long service awards. Career Enhancement programs through Continuous Learning, Upskilling, and Training. Focus on Holistic Well-being : The Wellness Corner: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members. Support Mechanisms: Various support mechanisms like buddy program for new joiners, childcare facilities for new mothers etc. are made available for our Associates. Health Check-up Camp: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members . Working Model: Work-from-office DESIRED CANDIDATE PROFILE: Degree in English, Journalism, Mass Communication, or related field Proven work experience as a Content Writer or similar role Experience doing research using multiple sources Creative thinking with accuracy and attention to detail Possess a strong ability to understand requirements and communicate effectively Familiarity with web publications Excellent writing and editing skills in English, with good command over the language Work under tight deadlines Hiring Process: Your interaction with us will include, but not be limited to, - Technical / HR Interviews - Technical / Behavioral Assessments Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!