3 Customer Sensitivity Jobs

As an experienced professional in the automotive industry, you will be responsible for analyzing technical complaints related to vehicles in the field and rectifying defects in vehicles or overhauling aggregates. Your role will involve maintaining and handling internet-based warranty systems, ensuring the implementation of service processes at channel partners, and developing secondary channels. Additionally, you will provide feedback on both company and competitor products, conduct training sessions for service managers, and work on special service support for strategic customers in collaboration with channel partners. Your duties will also include overseeing the execution of spare parts orders by all channel partners to maintain sufficient inventory levels and meet spare parts targets. You will be involved in setting up secondary networks for spare parts sales, guiding channel partners on optimizing manpower, facilities, and equipment, and ensuring the profitability of workshops at channel partners. Maintaining management information systems on service, spare parts inventory management, and managing service guarantees at dealerships will be part of your routine tasks. Regular activities will involve monthly visits to authorized service centers (ASCs) to monitor performance alongside ASC coordinators, organizing service camps on a monthly basis, and visiting customers monthly to update M Response data. Preferred candidates for this role will hold a Diploma or Bachelor's degree in Engineering (preferably Mechanical) and possess a minimum of 5 years of experience in the automotive industry. In this position, you will be expected to embody Mahindra's leadership competencies, including being a change catalyst for innovation-led transformation, having a strategic business orientation, taking risks with responsibility, anticipating and leveraging business opportunities, and demonstrating a passion for quality and accountability for results. Your role will also involve strategizing around sustainability drivers, demonstrating agility with discipline, and leveraging human capital through team development and stakeholder focus. Furthermore, you will need to exhibit customer sensitivity and service orientation, delighting customers and demonstrating a service-oriented approach. Weaving passion and energy into your work, being idea-oriented, blending fun with work, and learning from failures are also essential aspects of this role. Key Core Skills: - Customer Sensitivity - Service Orientation - Service Management Secondary Skills: - Consumer Focus - Dealer Relationship Management - Service Planning This position falls under the job segment of Engineer in the field of Engineering.,

As a Service Manager, your primary responsibility will be to analyze technical complaints related to vehicles in the field and address any defects by performing necessary repairs or overhauling aggregates. You will be required to maintain and manage internet-based warranty systems, ensuring seamless implementation of service processes at channel partners. Furthermore, you will play a key role in developing secondary channels, providing feedback on both company and competitors" products, and conducting training sessions for service managers. It will be essential for you to work closely with channel partners to devise special service support strategies for strategic customers and guide them in optimizing manpower, facilities, and equipment. Your duties will also include overseeing spare parts order execution, managing spare parts inventory, and ensuring the profitability of workshops at channel partners. Additionally, you will be responsible for generating and analyzing MIS reports on service activities, monitoring service guarantees at dealerships, and organizing service camps on a regular basis. To excel in this role, you should possess a Diploma or Bachelor's degree in Engineering, preferably in Mechanical, and have at least 5 years of experience in a related field. Your core skills should include customer sensitivity, service orientation, and service management, while secondary skills such as consumer focus, dealer relationship management, and service planning will be advantageous. Monthly visits to authorized service centers and customers to update response data will also be part of your routine tasks.,

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Experience & Training - Team Member Job Level/ Designation M2 Function / Department Postpaid | Experience & Training Job Purpose The position is responsible to manage and execute Training operations for Cluster/Circle based Postpaid channels including Retail (COCO & FOFO), Outbound and Digital & Alliances teams.. This role owner will ensure to deliver consistent and effective training as per the set corporate norms and defined framework and structure to all new joiners and existing staff within the verticals under preview. Project manage and drive all Training related activities, special projects (Per guidance) along with resource utilization for verticals under preview Conduct refreshers based on TNI and Quality & TNPS inputs Facilitate briefings and rollouts for all new campaigns and launches Support in audits and dip checks as per requirement. .will be responsible for providing training support to C&C teams too in certain geographies. Key Result Areas/Accountabilities 1. Training Delivery & Execution Track, Plan, manage and execute all relevant training delivery operations with respect to onboarding and overall people capability enhancement ( BAU induction, Remedial, Upskilling) Support in last mile Refresher training delivery (classroom or digital) learning rollouts and refreshers on time and in alignment to business directives Deliver CXX and TNPS ( TNPS as per circle and set targets) Responsible for 30 day Quality (TNPS) , Training Throughput, support to align TNPS (ASAT) per targets Training Operational Excellence Facilitate TNI/ A and action and remediate corrective action plans basis quality feedback/ TNPS Ensure on time and regular delivery of refreshers and knowledge assessments for LOB's under preview Monitor and track people processes, knowledge /skilling/assessing systems from hiring to performance (across frontline lifecycle) for the owned learner group in liaison will relevant internal teams Responsible for managing and executing Training budget and expenses (As per corporate guidance) Compliance & Audits Periodic audits of Training delivery at stores Governance and deployment adherence on KMS and LMS usage . Hiring Training On Production adherence checks for seamless adherence to Training norms/ policies and protocols Core Competencies, Knowledge, Experience Strong telecom/retail subject matter expertise Excellent communication, presentation and delivery skills Retail operations and management (Must to have) Strong Planning and Execution Skills Customer sensitivity & Service mind-set Engage & Present ideas/thoughts and have influencing skills Overall experience of 5 - 7 years with at least 3 to 4 years in delivering training Must have technical / professional qualifications Professional Qualifications Graduate / Diploma TTT - Certified Additional Training Certifications ( Good to have) Experience in working on Training systems/ tools / methodologies Experience in Telecom, Retail and Service Industry Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership