27 Consumer Focus Jobs

Role Overview: You will be responsible for establishing a Channel Network for Sales, Service, and Spares in the Zone to meet customer expectations. Your key role will involve implementing Sales processes, Service delivery processes, Dealer Operating Standards, and Centralized Dealer Management Systems. Additionally, you will coordinate with the Zonal team for training, support, and resolution of Dealer concerns, while also identifying competency needs and guiding dealers in achieving targets. Key Responsibilities: - Establish Channel Network for Sales, Service, and Spares in the Zone - Implement Sales and Service processes for New Dealerships - Ensure compliance with Dealer Operating Standar...

As an emerging pure-play dermatology category leader, Galderma is dedicated to advancing dermatology for every skin story. We are on a mission to meet individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. If you are someone who focuses on getting results, embraces learning, and brings a positive energy, we are looking for you to join our team. **Role Overview:** - Deliver an innovative, science-based portfolio of premium flagship brands and services in the fast-growing dermatology market - Span the full spectrum of dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology **Key Responsibilities:...

As a Retail Sales Manager, you will be responsible for managing the E-T-B-R process (Enquiry, Test Drive, Booking, Retail) to drive sales. Your key responsibilities will include: - Planning and executing activations to generate enquiries - Ensuring quality and quantity of test drives from all enquiry sources - Maintaining accuracy and authenticity of booking data - Achieving retail targets and focusing on VDN vs Retail ratio - Improving conversion ratio through process enhancements - Ensuring accuracy and authenticity of DMS data - Planning sales for the upcoming months In terms of Manpower Productivity, you will need to: - Identify training needs and ensure effectiveness - Motivate and reta...

As a Territory Manager in this company, your role will involve managing channels (Dealers/Authorized service points) and customers (Farmers) within your assigned territory. You will be responsible for various tasks including customer-centric activities, ensuring quality product installation, timely tractor service, resolving customer grievances through various channels, warranty control, and conducting field service activities. Your focus will be on customer retention, ensuring high Customer Satisfaction Index (CSI), profitability of dealerships, meeting organizational service business targets, and capability building of dealer manpower. Your role will also involve inclusion of channels to p...

Role Overview: As a Service Engineer, your primary responsibility will be to analyze technical complaints of vehicles in the field and rectify defects in vehicles and overhaul aggregates. You will also be responsible for maintaining and handling internet-based warranty services. Furthermore, you will play a crucial role in ensuring the implementation of service processes at channel partners and developing a secondary channel. Your feedback on the company's and competitors" products will be essential in improving service quality. Additionally, you will be involved in training service managers and working out special service support for strategic customers. It will be your duty to ensure the e...

As a Channel Network Manager in the specified Zone, your role involves establishing a robust network for Sales, Service, and Spares to meet customer expectations effectively. Your key responsibilities will include: - Implementing Sales and Service delivery processes through the Zonal/Area Team for new dealerships within the Zone - Ensuring compliance with Dealer Operating Standards for Sales and Service Infrastructure - Deploying Centralized Dealer Management Systems (DMS) and other IT platforms - Coordinating with the Zonal team for process and systems training - Providing support to the Zonal team/Channel for addressing Dealer concerns and enhancing Dealer Satisfaction - Identifying compet...

Responsibilities & Key Deliverables Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training...

Responsibilities & Key Deliverables Retail Sales Manage E-T-B-R (Enquiry, Test Drive, Booking, Retail) Plan and execute activations for enquiry generation Ensure quality and quantity of test drive (from all enquiry sources) Ensure accuracy and authenticity of booking data Achieve retail as per targets, VDN (Vehicle delivery note) vs Retail ratio Focus on processes to improve conversion ratio (CVR) Ensure accuracy and authenticity of DMS data Plan for sales for N Month Manpower Productivity Identify training needs and ensure effectiveness Motivate and retain manpower by rewards and incentives Ensure Adherence to Sales story Digital Conversion Ensure adoption of digital tools: Test Drive anyti...

Responsibilities & Key Deliverables Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory To identify and engage with strategic customers / Fleet owners To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals To map sub territories segment wise, application wise and working on conversion plan Should be able to do sales forecasting for existing range of models / products To guide channel partners to develop secondary sales network To act as an interface between the Product development / PMG team and the end customers To gauge and give inputs regarding ...

Responsibilities & Key Deliverables Retail Sales Manage E-T-B-R (Enquiry, Test Drive, Booking, Retail Plan and execute activations for enquiry generation Ensure quality and quantity of test drive (from all enquiry sources Ensure accuracy and authenticity of booking data Achieve retail as per targets, VDN (Vehicle delivery note) vs Retail ratio Focus on processes to improve conversion ratio (CVR Ensure accuracy and authenticity of DMS data Plan for sales for N Month Manpower Productivity Identify training needs and ensure effectiveness Motivate and retain manpower by rewards and incentives Ensure Adherence to Sales story Digital Conversion Ensure adoption of digital tools :Test Drive anytime ...

Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field Rectify defects in vehicles / overhaul aggregates Maintain and handle internet based warranty Ensure implementation of service processes at channel partners Development of secondary channel Feedback on company's as well as competitors products Training of service managers Work out special service support for strategic customers with channel partners Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target Secondary network for spare parts sales Guide channel partners for manpower/facilities/equipment optimization Ensure profitabilit...

Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field Rectify defects in vehicles / overhaul aggregates Maintain and handle internet based warranty Ensure implementation of service processes at channel partners Development of secondary channel Feed back on companys as well as competitors products Training of service managers Work out special service support for strategic customers with channel partners Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target Secondary network for spare parts sales Guide channel partners for manpower/facilities/equipment optimisation Ensure profitabilit...

Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field Rectify defects in vehicles / overhaul aggregates Maintain and handle internet based warranty Ensure implementation of service processes at channel partners Development of secondary channel Feed back on companys as well as competitors products Training of service managers Work out special service support for strategic customers with channel partners Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target Secondary network for spare parts sales Guide channel partners for manpower/facilities/equipment optimisation Ensure profitabilit...

Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory To identify and engage with strategic customers / Fleet owners To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals To map sub territories segment wise, application wise and working on conversion plan Should be able to do sales forecasting for existing range of models / products To guide channel partners to develop secondary sales network To act as an interface between the Product development / PMG team and the end customers To gauge and give inputs regarding the customer expectations through ti...

Responsibilities & Key Deliverables To manage good relationship with MKA customers To resolve issues within TAT To establish perfomance of vehicle among MKA customers To analyse the technical complaints of the vehicle in the field Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer Feed back on companys Service Warranty/ Goodwill request to raise in specifc product concerns Product issues to highlight to reporting manager if specific to perticular customer Ensuring uptime gauranty Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis Training to fleet manager and driver training Arranging service check up camp Update to customers on Polic...

Responsibilities Key Deliverables Analyse the technical complaints of the vehicle in the field Rectify defects in vehicles / overhaul aggregates Maintain and handle internet based warranty Ensure implementation of service processes at channel partners Development of secondary channel Feed back on companys as well as competitors products Training of service managers Work out special service support for strategic customers with channel partners Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target Secondary network for spare parts sales Guide channel partners for manpower/facilities/equipment optimisation Ensure profitability ...

As an emerging pure-play dermatology category leader with a global presence in approximately 90 countries, Galderma is committed to delivering an innovative, science-based portfolio of premium flagship brands and services across Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Since our establishment in 1981, we have dedicated ourselves to the skin, the body's largest organ, by providing superior outcomes in collaboration with healthcare professionals to meet individual consumer and patient needs. We are seeking individuals who are results-driven, eager to learn, and bring a positive attitude to the team. We value initiative, teamwork, and collaboration in our emp...

As a Retail Sales Manager, your primary responsibility will be to manage the entire E-T-B-R process (Enquiry, Test Drive, Booking, Retail) effectively. This includes planning and executing activations for generating enquiries, ensuring the quality and quantity of test drives, and maintaining the accuracy and authenticity of booking data. Your goal will be to achieve retail targets, focusing on improving the conversion ratio and ensuring the accuracy of DMS data. Additionally, you will be required to plan sales for the upcoming months and enhance manpower productivity by identifying training needs and providing effective motivation and rewards. Another key aspect of your role will involve dri...

As a seasoned Channel Network Manager, your primary responsibility will be to establish a robust Channel Network for Sales, Service, and Spares in the designated Zone. Your efforts should aim to exceed customer expectations by ensuring optimal reach, providing technical assistance, and conducting training sessions for operators. You will be tasked with implementing Sales and Service delivery processes through the Zonal/Area Team for new Dealerships within the Zone. It will be crucial to enforce Dealer Operating Standards and ensure compliance with Sales and Service Infrastructure guidelines. Additionally, you will oversee the deployment of Centralized Dealer Management Systems (DMS) and othe...

You are a talented professional with a blend of technical skills, business excellence, team management, training, customer service, and coordination abilities. In this managerial role for a specified territory, you will be responsible for managing channels (dealers/authorized service points) and customers (farmers) from product installation to post-warranty issues. Your key responsibilities include: - Ensuring a customer-centric approach - Quality product installation - Timely and quality tractor service - Resolving customer grievances through various channels - Handling product complaints and providing feedback to the plant headquarters - Retaining customers under warranty and post-warranty...

As an experienced professional in the automotive industry, you will be responsible for analyzing technical complaints related to vehicles in the field and rectifying defects in vehicles or overhauling aggregates. Your role will involve maintaining and handling internet-based warranty systems, ensuring the implementation of service processes at channel partners, and developing secondary channels. Additionally, you will provide feedback on both company and competitor products, conduct training sessions for service managers, and work on special service support for strategic customers in collaboration with channel partners. Your duties will also include overseeing the execution of spare parts or...

As a Channel Network Manager, your primary responsibility will be to establish a robust channel network for sales, service, and spares in the assigned zone. You will be tasked with ensuring that the network meets customer expectations in terms of reach, technical assistance, and operator training. Working closely with the Zonal/Area Team, you will oversee the implementation of sales and service delivery processes for new dealerships in the zone. Additionally, you will be responsible for implementing dealer operating standards and ensuring compliance with sales and service infrastructure requirements. Your role will also involve deploying centralized Dealer Management Systems (DMS) and other ...

As a Service Manager, your primary responsibility will be to analyze technical complaints related to vehicles in the field and address any defects by performing necessary repairs or overhauling aggregates. You will be required to maintain and manage internet-based warranty systems, ensuring seamless implementation of service processes at channel partners. Furthermore, you will play a key role in developing secondary channels, providing feedback on both company and competitors" products, and conducting training sessions for service managers. It will be essential for you to work closely with channel partners to devise special service support strategies for strategic customers and guide them in...

As a Senior Specialist in Assortment Planning within the Concept-to-Consumer Merchandising area of the Brand adidas, you will play a crucial role in creating assortment plans and packages aligned with the Emerging Markets (EM) strategy for Direct-to-Consumer (DTC) channels such as Own Retail and E-commerce. There is also a possibility to extend your expertise to the Franchise/Wholesale channel when relevant. Your main responsibility will be to support the Assortment Planning Manager in option planning and channel ranging requirements by gathering input from key stakeholders at the market level, including various countries and clusters. You will be involved in analyzing data, trends, sell-thr...

As a Senior Specialist in Assortment Planning for Concept-to-Consumer Merchandising at adidas, your primary responsibility will be to create assortment plans and packages aligned with the Emerging Markets (EM) strategy for DTC channels (Own Retail, E-com), with the potential to extend to Franchise/Wholesale channels as deemed necessary. You will collaborate with the AP manager to ensure option planning and channel ranging requirements are met, gathering input from key stakeholders in the market, including various countries and clusters. Your role will involve understanding the global and EM category/BU strategy to translate it into assortment planning for the market. You will manage the asso...