7 Consumer Focus Jobs

As an experienced professional in the automotive industry, you will be responsible for analyzing technical complaints related to vehicles in the field and rectifying defects in vehicles or overhauling aggregates. Your role will involve maintaining and handling internet-based warranty systems, ensuring the implementation of service processes at channel partners, and developing secondary channels. Additionally, you will provide feedback on both company and competitor products, conduct training sessions for service managers, and work on special service support for strategic customers in collaboration with channel partners. Your duties will also include overseeing the execution of spare parts orders by all channel partners to maintain sufficient inventory levels and meet spare parts targets. You will be involved in setting up secondary networks for spare parts sales, guiding channel partners on optimizing manpower, facilities, and equipment, and ensuring the profitability of workshops at channel partners. Maintaining management information systems on service, spare parts inventory management, and managing service guarantees at dealerships will be part of your routine tasks. Regular activities will involve monthly visits to authorized service centers (ASCs) to monitor performance alongside ASC coordinators, organizing service camps on a monthly basis, and visiting customers monthly to update M Response data. Preferred candidates for this role will hold a Diploma or Bachelor's degree in Engineering (preferably Mechanical) and possess a minimum of 5 years of experience in the automotive industry. In this position, you will be expected to embody Mahindra's leadership competencies, including being a change catalyst for innovation-led transformation, having a strategic business orientation, taking risks with responsibility, anticipating and leveraging business opportunities, and demonstrating a passion for quality and accountability for results. Your role will also involve strategizing around sustainability drivers, demonstrating agility with discipline, and leveraging human capital through team development and stakeholder focus. Furthermore, you will need to exhibit customer sensitivity and service orientation, delighting customers and demonstrating a service-oriented approach. Weaving passion and energy into your work, being idea-oriented, blending fun with work, and learning from failures are also essential aspects of this role. Key Core Skills: - Customer Sensitivity - Service Orientation - Service Management Secondary Skills: - Consumer Focus - Dealer Relationship Management - Service Planning This position falls under the job segment of Engineer in the field of Engineering.,

As a Channel Network Manager, your primary responsibility will be to establish a robust channel network for sales, service, and spares in the assigned zone. You will be tasked with ensuring that the network meets customer expectations in terms of reach, technical assistance, and operator training. Working closely with the Zonal/Area Team, you will oversee the implementation of sales and service delivery processes for new dealerships in the zone. Additionally, you will be responsible for implementing dealer operating standards and ensuring compliance with sales and service infrastructure requirements. Your role will also involve deploying centralized Dealer Management Systems (DMS) and other IT platforms to streamline operations. It will be crucial for you to coordinate with the Zonal team to provide process and systems training, as well as ensure the successful implementation of sales and service policies. Moreover, you will play a key role in supporting the Zonal team and channel partners in resolving dealer concerns to enhance dealer satisfaction. Identifying the competency needs of departmental heads within dealerships and guiding them in business planning and target achievement will be essential aspects of your job. You will also be involved in developing product and sales training modules for dealer teams and overseeing their effective rollout in collaboration with professional agencies. Furthermore, you will be responsible for monitoring dealership infrastructure development, strengthening the dealer appointment process, and ensuring smooth dealer operations in areas such as working capital management, financier tie-ups, and marketing support. Planning dealer communications, implementing performance audits, and rewarding programs will also fall within your purview. Your role will require you to deploy CRM initiatives effectively, including the implementation of CRM systems at dealerships to manage complaints and feedback efficiently. Creating CRM schemes tailored to different customer segments will be crucial for enhancing customer satisfaction. To qualify for this position, you should hold an MBA, Bachelors of Technology, or Bachelor of Engineering degree, along with a minimum of 8-12 years of relevant experience in the domain. Your expertise in change management, channel strategy, consumer focus, manpower management, dealer relationship management, statutory compliance, financial management, market acumen, sales support, territory coverage optimization, and capability building will be instrumental in driving success in this role. If you are ready to take on this challenging yet rewarding role, apply now and be part of a dynamic team dedicated to achieving excellence in channel network management.,

As a Service Manager, your primary responsibility will be to analyze technical complaints related to vehicles in the field and address any defects by performing necessary repairs or overhauling aggregates. You will be required to maintain and manage internet-based warranty systems, ensuring seamless implementation of service processes at channel partners. Furthermore, you will play a key role in developing secondary channels, providing feedback on both company and competitors" products, and conducting training sessions for service managers. It will be essential for you to work closely with channel partners to devise special service support strategies for strategic customers and guide them in optimizing manpower, facilities, and equipment. Your duties will also include overseeing spare parts order execution, managing spare parts inventory, and ensuring the profitability of workshops at channel partners. Additionally, you will be responsible for generating and analyzing MIS reports on service activities, monitoring service guarantees at dealerships, and organizing service camps on a regular basis. To excel in this role, you should possess a Diploma or Bachelor's degree in Engineering, preferably in Mechanical, and have at least 5 years of experience in a related field. Your core skills should include customer sensitivity, service orientation, and service management, while secondary skills such as consumer focus, dealer relationship management, and service planning will be advantageous. Monthly visits to authorized service centers and customers to update response data will also be part of your routine tasks.,

As a Senior Specialist in Assortment Planning within the Concept-to-Consumer Merchandising area of the Brand adidas, you will play a crucial role in creating assortment plans and packages aligned with the Emerging Markets (EM) strategy for Direct-to-Consumer (DTC) channels such as Own Retail and E-commerce. There is also a possibility to extend your expertise to the Franchise/Wholesale channel when relevant. Your main responsibility will be to support the Assortment Planning Manager in option planning and channel ranging requirements by gathering input from key stakeholders at the market level, including various countries and clusters. You will be involved in analyzing data, trends, sell-through rates, and key performance indicators (KPIs) to provide valuable insights to brand and channel teams, thus contributing to driving business value. To excel in this role, you must have a deep understanding of the global and EM category/BU strategy, which can be translated into effective assortment planning tailored for the market. You will manage the assortment planning process by creating Option Plans and Channel Ranges per channel/segment tier, ensuring alignment with the EMCR strategy through collaboration with BU and channel teams. Key Relationships that you will be required to maintain include interactions with the Hub Concept-to-Consumer (CTC) & Market Operations (MOPs) team, Hub BU teams, Hub Channel teams (Own Retail/Franchise and E-commerce), and Cluster CTC & DTC teams. Your profile should reflect a blend of art and science in buying and merchandising, along with a solid grasp of business KPIs, product knowledge, and consumer focus, particularly within the DTC channels. Proficiency in option planning and channel ranging processes, along with strong analytical skills in MS Excel, will be essential for success in this role. If you possess a university degree in business, preferably in fashion/footwear merchandising or marketing and sales, coupled with 3-4 years of relevant work experience, including exposure to a global sports/fashion brand, you are the ideal candidate for this position. At adidas, we uphold a winning culture that values mental strength as much as physical power. Our behaviors, including Courage, Ownership, Innovation, Teamplay, Integrity, and Respect, form the core of our unique company culture, enabling us to win while playing fair. In conclusion, as the Senior Specialist in Concept-to-Consumer Assortment Planning for Emerging Markets at adidas, you will have the opportunity to contribute significantly to the brand's success by creating tailored assortment plans, collaborating with key stakeholders, and driving business value through strategic insights and data analysis.,

As a Senior Specialist in Assortment Planning for Concept-to-Consumer Merchandising at adidas, your primary responsibility will be to create assortment plans and packages aligned with the Emerging Markets (EM) strategy for DTC channels (Own Retail, E-com), with the potential to extend to Franchise/Wholesale channels as deemed necessary. You will collaborate with the AP manager to ensure option planning and channel ranging requirements are met, gathering input from key stakeholders in the market, including various countries and clusters. Your role will involve understanding the global and EM category/BU strategy to translate it into assortment planning for the market. You will manage the assortment planning process by developing Option Plans and Channel Ranges per channel/segment tier, executing the EMCR strategy, and collaborating with BU and channel teams to deliver the best proposition for the brand with a commercial focus. Additionally, you will support the AP manager in EMCR and overall GTM process management. Key responsibilities include participating in channel trading calls, hindsight reviews, and other critical milestones to provide insights and share brand updates and priorities for key initiatives. You will compile and maintain data and reports for the AP team, sharing insights with brand/BU and channel teams for future range building and in-season trading. Moreover, creating seasonal merchandising boards for key milestones in the GTM process is another essential aspect of your role. Your role will require you to build key relationships with various teams, including Hub CTC & MOPs team, Hub BU teams, Hub Channel teams (OR/FR and e-com), and Cluster CTC & DTC teams. Your knowledge, skills, and abilities should encompass a deep understanding of buying & merchandising, business KPIs, product knowledge, and consumer focus, especially in DTC channels. Proficiency in option planning, channel ranging processes, assortment planning methodologies, and data analysis tools like MS-Excel are crucial. Strong communication, influencing skills, and the ability to work in a matrixed set-up across global/multi-cultural teams are essential for success in this role. To qualify for this position, you should possess a university degree in business, preferably in fashion/footwear merchandising, marketing, or sales, or equivalent professional experience. A minimum of 3-4 years of relevant work experience, including exposure to working with a global sportswear/fashion brand or global work environment, will be advantageous. At adidas, we nurture a winning culture that values mental strength as much as physical power. Our behaviors reflect the athlete's mindset, and we aim to develop these behaviors in our employees. Our core values - Courage, Ownership, Innovation, Teamplay, Integrity, and Respect - guide us to win while playing fair. We celebrate diversity, support inclusiveness, and encourage individual expression in our workplace, upholding equal opportunities for all applicants and employees. Join adidas as a Senior Specialist in Concept-to-Consumer Assortment Planning for Emerging Markets and be a part of a team that fosters innovation, collaboration, and respect while delivering the best proposition for our brand.,

You will be responsible for driving sales volumes and increasing market share of Heavy Commercial vehicles through local dealers in your assigned territory. Your main tasks will include identifying and engaging with strategic customers and Fleet owners, conducting activities for segment customers like transporters and influencers, and finalizing deals by working out group deals. It will also be essential for you to map sub-territories segment-wise, application-wise, and work on a conversion plan. You should be able to accurately forecast sales for the existing range of models/products and guide channel partners in developing a secondary sales network. As a key interface between the Product Development/PMG team and end customers, you will need to provide insights into customer expectations through timely reports. Additionally, you will be required to monitor competitors" activities, stay informed about new product plans, and develop strategies to counter them. Training, motivating, and developing channel partners and their sales teams will also be part of your responsibilities. Furthermore, you will play a crucial role in market development through a variety of Below the Line (BTL) activities tailored to the specific market and segment. An ideal candidate will hold an MBA or Bachelor of Engineering degree and possess 5-10 years of experience in relevant industries. You must have strong core skills in manpower management, financial management, sales planning, and capability building. Secondary skills such as consumer focus, market intelligence, and territory coverage optimization will also be beneficial for this role.,

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Please add the content of the job posting here. It will be used to attract the best candidates so make sure to include the mission, responsibilities and requirements of the role.,