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Senior Territory Manager - Customer Care

Senior Territory Manager - Customer Care

Mahindra & Mahindra Limited.

4 - 7 years

6 - 10 Lacs

aurangabad

Posted:9 hours ago| Platform:

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Skills Required

dfs relationship management service management sap customer support customer experience service quality warranty management team building crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS
Ensuring System Readiness for Parts before seeding / Launch of new Products
(Creating Service kits, Child parts nos
Define preliminary inventory norms for Warehouse and Dealerships
Develop and Update Literature for existing products (Operators Manual, Parts catalogue
Service Manual, Wall Charts, DATA book
Create e- CATALOGUE (Parts) for all New Models
Design special Service Tools for New Products so as to improve Service quality at Dealerships
Enabling the MEC Team to impart Training on New Products
(Provide technical inputs, Training aids, faculty

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