About us Exotel is one of Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, ICICI, IDFC, Redbus, Flipkart, Quikr, Practo, Lazada, Redmart, etc. to name a few. We are a 9-year-old company with humble beginnings. We started as a 3-member team. Currently, we are a 120-member team catering to over 3000 customers across the globe. Our technology has connected over 400 million people across the world and powered over 10 billion conversations. Read our growth story here. Tech @ Exotel Exotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS. Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, and MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one! We are crazy about high availability Software Engineer @ Tech @ Exotel The job of a software engineer involves all aspects of software engineering : designing and architecting services and features, development, testing, instrumentation, deployment, stabilization and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of "how do I scale out my cluster to twice its size with 60 seconds?", "how do I increase the platform uptime from 99.95 to 99.99?", "how to shave off a few extra millisecond in response times?" etc. What it takes? We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. Being a Software Engineer at Exotel takes a bit more than the following Must-haves Very strong in Computer Science fundamentals Expertise with one of Java / Go / Scala / C++ / C / C# Experience building large-scale distributed systems OR done core systems programming Knowledge of different data stores, data modelling and scaling them A "DevOps" mindset. You own what you will develop. Good-to-haves Experience developing and deploying software for the cloud Experience using LLMs and/OR ASR, TTS engines (Good to have) Experience working with audio pipes (IP streaming, Voicebots, Call Quality Automation, CC) (Good to have) Comfortable scripting in at least one of PHP / Ruby / Python Other expectations: Willingness to explore and learn new technologies on the Job Take end-to-end ownership of the software development lifecycle in a DevOps as a culture setting: Design, Development, Deployment and Monitoring Independently deliver software work products by working with mentors
About Us Exotel is reimagining the future of customer engagement with the power of AI. With 20B+ annual conversations and 7000+ global clients — including industry leaders like HDFC Bank, Flipkart, Delhivery, Vedantu, Practo, etc — we’re transforming how businesses connect with their customers across BFSI, E-commerce, Logistics, Consumer Services, Healthcare and many more industries. In a world where expectations are sky-high, we help companies boost revenue, cut costs, and deliver unforgettable customer experiences. How? With AI-powered co-pilots that supercharge agents, automate the boring stuff, and offer smart self-serve options across all communication channels. We don’t just build tech — we build partnerships. At Exotel, we collaborate closely with our clients to unlock the full potential of AI-led conversations. Join us in shaping the future of communication. Let’s empower every conversation — #likeafriend. To know more about us, Click Here About the Role Exotel is seeking a performance-driven Digital Marketing Specialist to accelerate our B2B SaaS growth engine. You'll own demand generation initiatives across the funnel, from top-of-funnel awareness to pipeline acceleration and customer expansion. This role requires deep expertise in modern search optimisation, including AEO/GEO, sophisticated email marketing automation, and enterprise ABM strategies. Experience: 4-5 years B2B SaaS Marketing What You'll Do Demand Generation & Pipeline Acceleration: Drive qualified pipeline through integrated digital campaigns targeting mid-market and enterprise accounts. Own MQL/SQL conversion optimisation and work closely with SDR teams to maximise opportunity creation rates. Advanced Search & Content Strategy Execute comprehensive SEO/SEM strategies while pioneering Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) initiatives. Optimise for AI-powered search experiences and voice queries to capture intent at every buyer journey stage. Traffic Acquisition & Content Distribution Take ownership of the traffic funnel and develop and execute strategies to drive traffic in the right direction via backlinks, guest blogging, and other content distribution channels. Performance Analytics & Growth Optimisation Own marketing attribution modelling, funnel analysis, and ROI measurement. Implement advanced tracking, conduct multivariate testing, and optimise campaign performance across all digital touchpoints. Technical SEO: The ideal candidate must have strong hands-on experience with technical SEO, including schema markup implementation, structured data, crawlability, site speed optimisation (Core Web Vitals), and technical audits. They should be proficient in tools like Google Search Console, SEMrush, Screaming Frog, and have a deep understanding of mobile SEO, site architecture, and optimisation for AI-driven and voice search experiences. Requirements B2B SaaS Marketing Experience 4-5 years in high-velocity B2B SaaS environments with a proven track record of driving ARR growth through digital channels. Experience with PLG or sales-assisted models preferred. Technical Marketing Stack Proficiency: Advanced knowledge of marketing Techstack (WordPress, Salesforce, Pardot, SEMRush, etc). Hands-on experience with SEO tools, email deliverability management, and conversion rate optimisation. Modern Search Optimisation Expertise Deep understanding of technical SEO, schema markup implementation, and emerging AEO/GEO strategies. Experience optimising for generative AI search engines and conversational queries. Data-Driven Growth Mindset Strong analytical capabilities with experience in cohort analysis, LTV/CAC optimisation, and multi-touch attribution. Proficiency in Google Analytics, Tag Manager, and marketing mix modelling. Enterprise Sales Alignment: Understanding complex B2B sales cycles, buying committees, and enterprise procurement processes. Experience supporting field sales teams and channel partner programs. Nice to Have Experience in CCaas, CPaaS, UCaaS, or communications technology verticals Programmatic advertising and LinkedIn Sales Navigator expertise Marketing operations and RevOps collaboration experience Previous scaling experience in 50-500 employee SaaS companies Success Metrics Pipeline generation and velocity improvement Cost per acquisition (CPA) and customer acquisition cost (CAC) optimisation Marketing-sourced revenue and pipeline attribution Traffic-to-MQL-to-opportunity conversion rates Organic traffic growth and search visibility expansion
Reporting to: CEO of Exotel Location : Bangalore preferred, remote considered for exceptional candidates Type: Full-time, cross-functional leadership role Why this role matters House of AI is Exotel’s bold move into applied voice AI. Instead of building everything internally, we believe in plugging into the best tools, models, and vendors across the ecosystem—and delivering customer-specific AI solutions at high velocity. Your mission is to design, assemble, and manage this ecosystem: voice models, data pipelines, vector DBs, fine-tuning partners, compliance tools, and more. This is not a back-office role. You’ll be building the infrastructure for how we go to market with AI. Key Responsibilities 1. Ecosystem Assembly Identify, evaluate, and onboard best-in-class vendors across the 10-component stack (voice SLMs, RAG, LLMOps, integration agents, etc.) Negotiate commercial and integration terms Maintain a clear “build vs partner vs invest” map for each component 2. Stack Design & Governance Work closely with House of AI engineers and TAMs to ensure ecosystem tools are usable, scalable, and compliant Define APIs, SLAs, security protocols, and data sharing agreements Ensure components integrate into a unified delivery toolchain for the TAM + agentic coder loop 3. Vendor and Infra Ops Set up processes to monitor uptime, cost, latency, and security across ecosystem components Own partner performance, escalation, and renewal cycles Maintain a live dashboard of what’s deployed where, with what stack 4. Internal Enablement Create and maintain documentation, onboarding kits, and integration guides for TAM teams Serve as the go-to person for all AI infrastructure questions across delivery teams Run quarterly ecosystem reviews with senior leadership Who You Are You think like a product manager but act like an operations leader You have deep comfort with LLMs, MLOps, APIs, cloud infra, and open-source AI tools You’ve either worked in an AI-native startup or managed external platforms/integrations in a scaling B2B SaaS company You move fast, ask sharp questions, and know when “good enough” is good enough Bonus: You’ve built or run AI partnerships before. What Success Looks Like (First 6 Months) 100% of our AI delivery stack is sourced, integrated, and documented 2 customers go live with House of AI use cases using fully ecosystem-delivered infrastructure You’ve reduced average TAM deployment time by 40% by pre-integrating the right tools Exotel builds no infra. All infra is partner-delivered, with <5% downtime and clear SLAs
About Exotel Exotel is one of Asia’s largest customer engagement platforms, powering 70+ million conversations every day for more than 7000 businesses across industries. Our vision is to simplify customer communication and help businesses create smarter, meaningful interactions. We’re growing fast, and we’re looking for passionate, customer-focused leaders to help us scale our support operations to the next level. Role Overview We are looking for a Support Manager who will be responsible for leading the customer support team, driving operational excellence, and delivering a consistently high-quality support experience. The ideal candidate will combine deep customer empathy with strong leadership and process management skills to ensure customer satisfaction and retention. Key Responsibilities Team Leadership & Management Lead and mentor a team of Support Engineers and Executives across levels. Ensure optimal staffing and scheduling to meet SLA commitments. Foster a customer-first, ownership-driven culture in the team. Customer Experience, Retention & Escalation Handling Own and manage escalations, ensuring timely and effective resolution to prevent churn. Monitor support KPIs (CSAT, FCR, Response Time, Resolution Time) and take proactive steps to improve them. Drive retention through empathetic communication and proactive engagement with customers facing repeated or unresolved issues. Be the voice of the customer and work cross-functionally with Tech Support, Product, and CX teams to ensure seamless problem resolution with minimal disruption. Ensure customers are continuously updated and reassured during delays or technical issues, reducing anxiety and increasing loyalty. Process Improvement Define, document, and continuously improve support workflows, SOPs, and knowledge base content. Identify systemic issues through data analysis and drive initiatives to eliminate root causes. Work closely with Product & Engineering teams to flag bugs, feature requests, and areas for improvement. Training & Development Identify skill gaps and run ongoing training and coaching sessions for the support team. Empower team members with tools, feedback, and career growth opportunities. Reporting & Communication Regularly report team performance, customer insights, and improvement plans to senior leadership. Ensure transparency and timely updates to internal stakeholders and customers. Requirements 4–6 years of experience in Customer Support, with at least 2 years in a managerial role. Experience in SaaS/Telecom/Cloud platforms is preferred. Strong understanding of support tools like Salesforce, Freshdesk, and Zoho. Excellent problem-solving skills, with the ability to think critically and strategically. Strong written and verbal communication skills. Customer-centric mindset with a sense of urgency and empathy. Experience working in fast-paced, high-growth environments.
About the Role We are seeking a skilled and business-oriented Contracts Counsel to join our Legal team in Bengaluru, Karnataka. The ideal candidate will be responsible for drafting, reviewing, negotiating, and managing a wide range of commercial agreements, supporting internal stakeholders, and ensuring legal compliance in line with business priorities. Experience: 4– 6years PQE (Post Qualification Experience) Key Responsibilities Draft, review, and negotiate a broad range of commercial agreements, including: Master Service Agreements (MSAs) Vendor and Procurement Contracts NDAs and Confidentiality Agreements SaaS Agreements Service Level Agreements (SLAs) Data Processing Agreements (DPAs) Employment, consultancy, and contractor agreements (as applicable) Provide proactive legal advice and solutions to business, sales, procurement, operations, and product teams on contract-related matters, risk allocation, regulatory implications, and commercial viability Support contract lifecycle management initiatives, contract repository management, and maintaining a contract database. Ensure contracts comply with applicable laws in India, including the Information Technology Act, data privacy regulations, labour laws (where applicable), and sector-specific regulations. Liaise with external counsel where required for specialised legal opinions and complex negotiations. Assist in developing, implementing, and improving internal processes, policies, playbooks, and risk management frameworks for efficient contract review and approval workflows. Identify legal and compliance risks and provide appropriate mitigation strategies. Key Requirements: LL.B. from a Tier 1, Tier 2 Law School. 4–6 years of relevant post-qualification experience in contracts management, preferably in a fast-paced corporate legal department or IT/ITES/SaaS industry (with at least 2 years in a start-up or fast-paced, growth-stage company) Strong commercial contract drafting, negotiation, and legal advisory skills. Familiarity with Indian data protection and information security laws (SPDI Rules, DPDP Act when enforced) and contractual compliance requirements. Excellent communication, interpersonal, and stakeholder management abilities. Ability to work independently with minimal supervision, manage multiple transactions simultaneously, and meet tight deadlines. Strong attention to detail, business acumen, and a solution-oriented approach. Preferred Skills Exposure to international contracting standards. Familiarity with contract lifecycle management (CLM) tools. Why Join Us Be part of a fast-growing, agile, and collaborative legal team. Opportunity to work on diverse, high-impact contracts and legal projects. Competitive compensation and benefits.
About us Exotel is one of Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best-in-class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, ICICI, IDFC, Redbus, Flipkart, Quikr, Practo, Lazada, Redmart, etc. to name a few. We are a 9-year-old company with humble beginnings. We started as a 3-member team. Currently, we are a 120-member team catering to over 3000 customers across the globe. Our technology has connected over 400 million people across the world and powered over 10 billion conversations. Read our growth story here. Tech @ Exotel Exotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS. Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, and MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one! We are crazy about high availability What are we looking for? We are looking for candidates with strong programming skills, and a strong understanding of computer/distributed systems. We want people who love designing and building infrastructure components and large complex services. Being a Software Engineer at Exotel takes a bit more than the following Must-haves Bachelor's or Master's degree in computer science or equivalent. Experience working with major cloud solutions AWS (preferred), Azure, and GCP. Familiarity with 3-Tier, microservices architecture and distributed systems Experience with the design & development of RESTful services Experience with developing Linux-based applications, networking and scripting. Experience with different data stores, data modelling and scaling them Familiarity with data stores such as Aerospike, MySQL, Mongo-db etc. Experience with one of the OOP languages: Golang (preferred) / PHP (preferred) / Ruby / Python / C++ Good understanding of data structures, multi-threading and concurrency concepts. Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git is a plus. Familiarity with elasticsearch queries and visualization tools like grafana, kibana Strong networking fundamentals: Firewalls, Proxies, DNS, Loadbalancing, etc. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Team player, flexible, and able to work in a fast-paced environment. A "devops" mindset. You own what you will develop. Good-to-haves Strong understanding of software engineering concepts (Design patterns, Modularity, Scalability, etc.) Experience using LLMs and/OR ASR, TTS engines Experience working with audio pipes (IP streaming, Voicebots, Call Quality Automation, CC) Experience: 2-4 years Other expectations: Willingness to explore and learn new technologies on the Job Take end-to-end ownership of software development lifecycle in a DevOps as a culture setting: Design, Development, Deployment and Monitoring Independently deliver software work products by working with stakeholders(PMs, Architects and team leads)
About us Exotel is one of Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best-in-class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, ICICI, IDFC, Redbus, Flipkart, Quikr, Practo, Lazada, Redmart, etc. to name a few. We are a 9-year-old company with humble beginnings. We started as a 3-member team. Currently, we are a 120-member team catering to over 3000 customers across the globe. Our technology has connected over 400 million people across the world and powered over 10 billion conversations. Read our growth story here. Tech @ Exotel Exotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS. Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, and MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one! We are crazy about high availability What are we looking for? We are looking for candidates with strong programming skills, and a strong understanding of computer/distributed systems. We want people who love designing and building infrastructure components and large complex services. Being a Software Engineer at Exotel takes a bit more than the following Must-haves Bachelor's or Master's degree in computer science or equivalent. Experience working with major cloud solutions AWS (preferred), Azure, and GCP. Familiarity with 3-Tier, microservices architecture and distributed systems Experience with the design & development of RESTful services Experience with developing Linux-based applications, networking and scripting. Experience with different data stores, data modelling and scaling them Familiarity with data stores such as Aerospike, MySQL, Mongo-db etc. Experience with one of the OOP languages: Golang (preferred) / PHP (preferred) / Ruby / Python / C++ Good understanding of data structures, multi-threading and concurrency concepts. Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git is a plus. Familiarity with elasticsearch queries and visualization tools like grafana, kibana Strong networking fundamentals: Firewalls, Proxies, DNS, Loadbalancing, etc. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Team player, flexible, and able to work in a fast-paced environment. A "devops" mindset. You own what you will develop. Good-to-haves Strong understanding of software engineering concepts (Design patterns, Modularity, Scalability, etc.) Experience using LLMs and/OR ASR, TTS engines Experience working with audio pipes (IP streaming, Voicebots, Call Quality Automation, CC) Experience: 2-4 years Other expectations: Willingness to explore and learn new technologies on the Job Take end-to-end ownership of software development lifecycle in a DevOps as a culture setting: Design, Development, Deployment and Monitoring Independently deliver software work products by working with stakeholders(PMs, Architects and team leads)
As a member of the Exotel team, you will be responsible for providing in-depth analysis and resolution of customer tickets. Your role will involve simulating customer issues to identify solutions and fixes, ensuring high-quality customer service. It is essential to gain a thorough understanding of Exotel products and become a champion of Exotel-specific tools and troubleshooting procedures. Collaboration is key in this role, as you will work alongside and build mutually beneficial relationships with other teams such as Customer Happiness, Customer Success, Sales, Product, and Engineering. Maintaining a curious mindset is crucial to continuously explore newer and better ways to resolve customer issues effectively. To excel in this position, you should hold an engineering, BSc, or equivalent degree with 0-2 years of relevant work experience. The ability to work independently, efficiently meet deadlines and SLAs, and promptly respond to support-related queries via phone calls, chats, and emails is essential. Flexibility to work in shifts, self-motivation, attention to detail, and organizational skills are highly valued traits. You should possess the capability to analyze, research, and solve highly technical and unique problems. Excellent communication and troubleshooting skills are a must, along with a good command of Linux CLI tools. Proficiency in writing SQL queries and at least one scripting language like PHP or Python will be advantageous for this role.,
About Exotel Exotel is one of Asia’s largest and most trusted customer engagement platforms. From voice to SMS, WhatsApp to AI-led contact centre intelligence, we help businesses deliver seamless, secure, and scalable conversations with their customers. As we grow, our focus remains on customer centricity, operational excellence, and smart automation to power the next generation of experiences. Platform Engineering @ Exotel The Platform Engineering group is responsible for the distributed systems and data infrastructure that power Exotel’s products. The team’s work directly impacts reliability, scalability, security, and performance across the entire Exotel stack. We abstract complex distributed systems and data management challenges to enable faster innovation, stronger reliability, and better business productivity. Role Overview As a Principal Engineer – Data & Infrastructure, you will be a technical leader driving the architecture, design, and implementation of high-scale, high-reliability distributed data systems. You will partner closely with product and engineering leaders to define the technical roadmap, guide engineering best practices, and mentor senior engineers. This is a hands-on leadership role, requiring deep technical expertise and the ability to influence and align teams toward long-term strategic goals. Key Responsibilities Own the architecture and delivery of data infrastructure projects: data pipelines, data analytics platforms, reporting frameworks, distributed databases, and messaging systems. Evaluate, adopt, and integrate emerging big data and distributed computing technologies to improve scalability, reliability, and performance. Collaborate with cross-functional teams on data modelling, architecture, and governance strategies. Provide technical leadership for design reviews, architecture discussions, and system optimisations. Mentor senior engineers and contribute to building a strong engineering culture. Drive operational excellence by implementing monitoring, alerting, and SLA adherence. Lead initiatives to optimise infrastructure costs, improve automation, and enhance deployment workflows. Be hands-on in solving complex engineering challenges related to distributed systems and low-latency data access. What We’re Looking For Must-haves 7–11 years of experience in software engineering, with at least 3+ years in a technical leadership role. Proven experience building and scaling data platforms (data pipelines, data APIs, reporting frameworks, and connectors). Strong experience with distributed databases (MySQL, Aerospike, Elasticsearch, Redis, etc.) and messaging systems. Expertise in Java, Go, or equivalent systems programming languages. Experience with Kubernetes, EKS Familiarity with few of the technologies like Prometheus, Grafana, ELK, Jenkins, VPN, Kafka etc. Experience leading engineering teams through architecture definition, execution, and delivery. A DevOps mindset - own what you build, from design to production operations Strong Computer Science fundamentals: algorithms, data structures, distributed systems design. Good-to-haves Hands-on experience with cloud platforms (AWS, GCP, Azure) and IaC tools (Ansible, Chef, Puppet, Terraform). Familiarity with AI/ML data pipelines. Experience operating production-scale distributed systems. Exposure to serverless, orchestration engines, or advanced big data frameworks.
The SVP, Engineering position at Exotel is a critical leadership role where you will lead the entire engineering organization as the company scales rapidly towards its IPO. You will be responsible for executing the technical strategy, ensuring platform scalability and reliability, fostering a culture of engineering excellence, and driving the efficient delivery of products to support the company's growth trajectory. As a key member of the executive leadership team, you will work closely with the CEO, CTO, CPO, and other functional leaders to translate business objectives and technical vision into an agile engineering roadmap. Your responsibilities will include translating the long-term technical vision into actionable engineering strategies, overseeing the software development lifecycle, driving strategic technical initiatives, and championing best practices in software engineering. You will own the operational stability, performance, and security of the platform, implement monitoring processes, and drive architectural evolution for future scale and innovation. Additionally, you will lead, mentor, and inspire a growing team of engineers, attract top-tier talent, and develop organizational structures to empower the team. Collaboration with the CTO, Product Management, Sales, Marketing, and Customer Success will be crucial to align on technical strategy, deliver product roadmaps, understand market needs, and manage resources effectively. The ideal candidate will have 18+ years of software engineering experience, including 5+ years in senior leadership roles, with expertise in B2B SaaS environments, modern software architectures, and Enterprise product development processes. Strong leadership, communication skills, and a degree in Computer Science or related field are essential for this role. Joining Exotel offers the opportunity to lead the engineering function for a market-leading tech company, contribute to innovative communication technology, and be part of a high-autonomy culture that values structured thinking and clear execution. Professional growth opportunities are significant as the company scales globally.,
The Manager Business Operations will play a crucial role in facilitating Exotel's growth by overseeing key operational functions, ensuring regulatory compliance, managing procurement, and cultivating strategic partnerships. This position calls for an experienced professional adept in contract management, telecom relations, and data center networking. You will be responsible for leading the negotiation, creation, and maintenance of contracts with vendors, partners, and stakeholders. It is essential to ensure that contracts are in line with business objectives and adhere to legal and regulatory standards across various regions such as India, Indonesia, KSA, Dubai, and others. Developing risk mitigation strategies and effectively managing contract disputes will be a key focus area. Ensuring compliance with local laws, industry regulations, and telecommunication standards in all operating regions is a critical aspect of the role. Staying abreast of evolving regulatory frameworks, coordinating with legal and compliance teams to implement necessary policies, and engaging with regulatory bodies and industry associations are essential to maintain smooth operations. Building and nurturing relationships with key stakeholders, industry partners, and enterprise clients to enhance business opportunities will be a core responsibility. Identifying new strategic alliances that align with Exotel's growth objectives and collaborating with cross-functional teams to maximize partnership benefits will be vital for success in this role. Managing relationships with telecom network operators, SMS providers, and OEMs to secure favorable terms and ensure uninterrupted operations is another key responsibility. Negotiating service agreements, maintaining strong working relationships with global telecom partners, and driving initiatives to improve voice and messaging services across markets will be crucial. You will oversee the planning, implementation, and optimization of networking infrastructure within data centers. Ensuring a high-performance, secure, and scalable network architecture to support business growth and working closely with IT and infrastructure teams to enhance system resilience and uptime will be imperative. The ideal candidate should have at least 12 years of experience in business operations, contract management, procurement, or related fields, preferably in the telecommunications or technology sector. Graduation is the minimum educational requirement. Expertise in contract negotiation and vendor management, project management, regulatory compliance in the telecom industry, strategic partnerships and alliance management, telecom carrier and OEM relations, and data center networking and infrastructure oversight is essential. Strong problem-solving abilities, data-driven decision-making skills, deep business acumen, leadership capabilities to drive operational excellence, excellent verbal and written communication skills, and experience in delivery management, project/program management, and stakeholder management are required. Knowledge of CCaaS, CPaaS, contact center operations, SIP, and SMS technical knowhow is preferred.,
About us Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotel's omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. About the Role We are looking for a high-performing Senior Solution Consultant to lead solution design and consultative engagements for our enterprise customers. This role sits at the intersection of sales, product, and delivery, and is ideal for someone who thrives in fast-paced, cross-functional environments and has a strong grounding in customer engagement technologies. You’ll be responsible for crafting tailored solutions that blend AI, CPaaS, and CCaaS capabilities, shaping strategic proposals, and influencing business outcomes for customers across industries such as BFSI, Retail, Marketplaces etc. Experience:5-9 Years Travel Required: Yes Baseline Expectations As a Senior Consultant, you are expected to lead and deepen the responsibilities outlined below, including: Customer requirement gathering and problem-framing Solution blueprinting and proposal creation (scope, architecture, BoM, assumptions) RFP/RFI/RFQ response creation. Product demonstrations and presentations Collaboration with Sales, Product, and Engineering teams Knowledge asset contribution (templates, documentation) Key Responsibilities Advanced Solutioning & Consultative Engagement Lead technical discovery sessions to identify customer goals, use cases, and constraints. Own the solution architecture, covering integrations, scalability, compliance, and platform capabilities. Deliver tailored, high-impact demos and proofs of concept aligned to business KPIs and vertical needs. Create compelling proposals and SoWs for mid-to-large enterprise deals. Cross-Functional Collaboration Work closely with Product, Engineering, and Delivery to ensure proposed solutions are feasible, aligned with roadmap, and deliverable on time. Act as a key bridge between Sales and internal teams during deal pursuit and handover. Thought Leadership & Enablement Build client confidence through strong domain knowledge, industry context, and platform expertise. Mentor junior consultants and actively contribute to knowledge assets, playbooks, and reusable solution frameworks. Participate in internal training and cross-team enablement initiatives. What You Bring 5–9 years of experience in Presales / Solution Consulting / Solution Engineering in SaaS, CPaaS, CCaaS, or enterprise tech environments. Proven ability to lead complex solution conversations, influence stakeholders, and deliver consultative value in mid-to-large deal cycles. Strong presentation and storytelling skills — capable of engaging CXO-level stakeholders and technical decision-makers. Excellent documentation and writing ability — especially in proposals, SoWs, and technical architecture artefacts. Technical & Domain Knowledge (Preferred) Contact centre, voice/messaging platforms, cloud communications, or AI-enabled CX tools API integrations, Postman, cloud architecture (AWS/GCP/Azure), CRM (Salesforce, HubSpot etc.) Awareness of compliance and regulatory environments (TRAI, PCI-DSS, GDPR, etc.) Education Bachelor’s degree in Engineering (CSE, ECE, IT); MBA is a plus