Manager-Business Operations

The Manager Business Operations will play a crucial role in facilitating Exotel's growth by overseeing key operational functions, ensuring regulatory compliance, managing procurement, and cultivating strategic partnerships. This position calls for an experienced professional adept in contract management, telecom relations, and data center networking. You will be responsible for leading the negotiation, creation, and maintenance of contracts with vendors, partners, and stakeholders. It is essential to ensure that contracts are in line with business objectives and adhere to legal and regulatory standards across various regions such as India, Indonesia, KSA, Dubai, and others. Developing risk mitigation strategies and effectively managing contract disputes will be a key focus area. Ensuring compliance with local laws, industry regulations, and telecommunication standards in all operating regions is a critical aspect of the role. Staying abreast of evolving regulatory frameworks, coordinating with legal and compliance teams to implement necessary policies, and engaging with regulatory bodies and industry associations are essential to maintain smooth operations. Building and nurturing relationships with key stakeholders, industry partners, and enterprise clients to enhance business opportunities will be a core responsibility. Identifying new strategic alliances that align with Exotel's growth objectives and collaborating with cross-functional teams to maximize partnership benefits will be vital for success in this role. Managing relationships with telecom network operators, SMS providers, and OEMs to secure favorable terms and ensure uninterrupted operations is another key responsibility. Negotiating service agreements, maintaining strong working relationships with global telecom partners, and driving initiatives to improve voice and messaging services across markets will be crucial. You will oversee the planning, implementation, and optimization of networking infrastructure within data centers. Ensuring a high-performance, secure, and scalable network architecture to support business growth and working closely with IT and infrastructure teams to enhance system resilience and uptime will be imperative. The ideal candidate should have at least 12 years of experience in business operations, contract management, procurement, or related fields, preferably in the telecommunications or technology sector. Graduation is the minimum educational requirement. Expertise in contract negotiation and vendor management, project management, regulatory compliance in the telecom industry, strategic partnerships and alliance management, telecom carrier and OEM relations, and data center networking and infrastructure oversight is essential. Strong problem-solving abilities, data-driven decision-making skills, deep business acumen, leadership capabilities to drive operational excellence, excellent verbal and written communication skills, and experience in delivery management, project/program management, and stakeholder management are required. Knowledge of CCaaS, CPaaS, contact center operations, SIP, and SMS technical knowhow is preferred.,