Customer Support Executive

1 - 2 years

3 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

No of Position: 1
  • Job Location: Madurai
  • Educational Qualification: BE ECE/ CSC/ B.Sc- Computer Science, IT, E&C, NETWORKING
  • Experience: 1 2 years experience in AV/ IT hardware / Software
  • Skills / Parameters:

    • Proficiency in Communication English , Hindi (Preferable), Analytical Thinking, Problem Solving
  • Job Responsibilities:

    • Escalating customer complaints
    • Warranty Portal Updation
    • Updation of RMA/Demo/Standby sheets
    • Customer Complaint Log
    • Maintaining Escalation Tracker
    • Open and Closed Ticket Report
    • First Response Time Report
    • Issue Resolution Turnaround Report
    • Customer Satisfaction Report
  • Relevant job Experience:

    • End to End Customer Support Process
    • Ticket Handling
    • Customer Query Handling
    • Warranty Management

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