308 Warranty Management Jobs - Page 12

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Role & responsibilities Effective complaint management for wastewater pumps Responsible for on time complaint closure Complaint/commissioning coordination with end customer and ASC Managing field service coordinators and daily complaint monitoring till closure Root cause analysis of complaints & Identify scope of improvement with data analysis Provide technical support to Field service team as required Booking & Execution of spares for warranty complaints Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Wastewater Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Preferred candidate profile Formal education: Degree/Diploma Mechanical/Electrical # Professional experience: 6/8 Years (Experience in Submerged Pumps) # Male candidates with comprehensive pump industry knowledge. # Special skills : 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS Ensuring System Readiness for Parts before seeding / Launch of new Products (Creating Service kits, Child parts nos Define preliminary inventory norms for Warehouse and Dealerships Develop and Update Literature for existing products (Operators Manual, Parts catalogue Service Manual, Wall Charts, DATA book Create e- CATALOGUE (Parts) for all New Models Design special Service Tools for New Products so as to improve Service quality at Dealerships Enabling the MEC Team to impart Training on New Products (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management

ROLE : -Service Scheduling & Coordination -Serve as the SPOC for clients regarding service requests -Assign service tasks to appropriate engineers -Service Documentation / Warranty handling / AMC -Generate regular reports on service performance Required Candidate profile Currently working as Service Coordinator with a Machine Manufacturing firm ainvolved in coordination of tasks & schedules between clients & Engineers Education : Diploma /BE

Role & responsibilities Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Industrial Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Preferred candidate profile Formal education: Degree/Diploma Mechanical # Male candidates with comprehensive pump industry knowledge # Professional experience: 8 /10 Years (Experience in Pump Industry Only) # Carry Out Warranty complaint resolution & claim management activity # Handling & resolving complaint for Standard Industrial Product Group in stipulated time frame # Special skills: 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, SQL and Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

About The Role Template Job Title - GN - SONG - Service - CX - Value Architect – Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Job Summary :As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.Roles & Responsibilities: Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand client's business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues.Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) About Our Company | Accenture Qualification Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute

Job Title - Management Consulting / Analyst / Consultant / Manager - S&C GN Management LevelAnalyst / Consultant / Manager Educational Qualification Full time MBA / PGDM (Full time) from Tier-1 Institutions Location Gurgaon/New Delhi /Mumbai/ Bangalore /Kolkata/ Pune/Hyderabad/Chennai as applicable Roles & Responsibilities Identifying , assessing and solving complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors Identifying a client's high-level business needs and in the creation of detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases Defining how our clients can leverage new technologies for greatest strategic impact in the digital world that supports business requirements and reduces costs Solving key business problems and challenges by painting a picture of, and charting a journey from the current state to a "to-be" enterprise environment Developing detailed and actionable business cases and plans which reflect our practice's deep industry, Digital and business process acumen to leverage technology for greatest strategic impact Working in multi-disciplinary teams to shape, sell, communicate and implement programs Assisting our clients build the required capabilities for growth and innovation to sustain high performance Developing offerings and assets Key Competencies Must have skills Academic excellence - Demonstrate consistency throughout academic career Knowledge of Microsoft tools - PowerPoint, Excel, Word & MS Project Excellent English communication skills (written and spoken) along with any other foreign language is a plus Strategic and analytical thinker, effective and proactive problem solver Aptitude to learn, problem solving, ability to think creatively to solve real world business problems Ability to seamlessly integrate and work collaboratively in fast-paced global environment Competence in building credibility and effective relationships with stakeholders Good to have Knowledge of tools such as Power BI, Tableau, SQL, Microsoft Axis, Azure, AWS or any other data visualization platform Effective presentation development and delivery skills to diverse stakeholders Demonstrated leadership skills in projects or any other allied activities ( e.g. college clubs, pro-bono volunteering) Knowledge of programming language such as C++, Java, R, S-Plus, Python or any other niche technical capability Knowledge on key technology implementation solutions – MES, SAP, IOT, Analytics within manufacturing is a plus Knowledge on aftermarket service operations including spare parts management, Warranty management is a plus Disclaimer 1. Candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 2. Accenture is committed to providing veteran internship opportunities to our service men and women. 3. All decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 4. Please take note that, unless there is a formal offer of employment from Accenture, any communication made by Accenture in respect of open position/selection process or steps related thereto shall not be assumed or treated to be as a commitment or an offer of employment or guarantee of employment with Accenture 5. At Accenture, the health and well-being of our people, our clients and the community is our top priority. We are also committed to complying with all government safety protocols as we bring our people to our offices. Before onboarding, we strongly encourage all selected candidates to take both doses of the COVID-19 vaccine as per government prescribed timelines." 6. Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accentures criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line https://businessethicsline.com/accenture or india.fc.check@accenture.com 7. Accenture has not authorized its officials to either collect money, benefit(s) and or favour (s) of any kind from the college Placement committee, student body and or college administration for participating in campus recruitment events at the time of confirming Accenture's participation in the same About Our Company | Accenture Qualification Experience - Analyst - 0 - 3 Years / Consultant - 3 to 7 Years / Manager - 7+ Years

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? Warranty Analytics Automotive Warranty Scripting Data Analysis & Interpretation Business Intelligence Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Data Engineering/SQL Databricks ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? Automotive Warranty / Warranty Analytics Data Analysis Business Intelligence Business logic Scripting Reporting Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Python (Programming Language)/ SQL/ ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role Overview The VAS (Value Add Services) Support Specialist is responsible for providing operational, technical, and customer support for all value-added services offered. This role ensures smooth service performance, handles issue resolution, and collaborates with internal teams, vendors, and customers to maintain high service quality and user satisfaction. Roles and Responsibilities Service Support & Monitoring Monitor performance and uptime of VAS platforms (e.g. content subscriptions, insurance/protection plans, payment services, extended warranty). Identify service disruptions, perform first-level troubleshooting, and escalate to the appropriate technical or vendor teams. Track incident resolution to ensure adherence to SLAs. Customer Interaction & Issue Resolution Respond to escalations from customer care teams related to VAS issues (activation failures, billing disputes, feature access problems). Provide clear explanations and step-by-step resolutions to users and front-line agents. Ensure complaints are logged, tracked, and closed with root cause documentation. Reporting & Documentation Prepare weekly/monthly service performance and incident reports. Maintain updated SOPs, troubleshooting guides, and FAQs for customer care and sales teams. Document known issues and workarounds in a knowledge base. Training & Knowledge Sharing Train customer care teams and retail staff on new VAS offerings, common issues and resolution steps. Share market/competitor insights to enhance product positioning and adoption. Preferred candidate profile Education : Bachelors degree in telecommunications, computer science, IT, electronics, or any other related field. Experience : 1-3 years in telecom/mobile services support, ideally in VAS operations or customer support. Tools : MS Excel/Power BI for reporting, basic SQL (advantageous). Soft Skills : Strong problem-solving, communication, and multitasking skills; customer-oriented mindset.

Currently we are looking for the position Insurance and Risk Head Roles and responsibilities: Insurance Management Structure and administer comprehensive insurance programs tailored to the wind turbine lifecycle: Marine & Transit Insurance for component movement (blades, nacelles, towers) Erection All Risk (EAR) Insurance for installation phases Property & Operational Risk Insurance for manufacturing and O&M sites Liability and Asset Coverage for statutory and contractual exposures Coordinate with insurance brokers and underwriters for policy placement, renewals, endorsements, and claims handling. Define insurance requirements during bid submissions and contract execution phases. Enforce insurance compliance across all counterpartiesvendors, EPCs, logistics providers, and OEMs. Warranty & Guarantee Oversight Draft and review warranty clauses for major components (generator, gearbox, blades, tower) during procurement and sales contracts. Validate technical obligations and performance guarantees with engineering and legal teams. Administer lifecycle management of PGs, BGs, APGsincluding issuance, collection, renewals, and releases. Enforce back-to-back warranty alignment from suppliers and OEMs, mitigating downstream risk. Maintain centralized registers for warranty and guarantees with real-time expiry and renewal tracking. Risk Assessment & Claims Management Conduct quantitative and qualitative risk assessments across transit, construction, and operational stages of wind and solar projects. Manage complete insurance claim lifecyclefrom incident notification, evidence collation, and negotiation to final settlement. Lead root-cause analysis for component failures and coordinate with OEMs for technical inputs in claims or settlement discussions. Identify and monitor risk exposure across project locations and supply chain nodes, integrating findings into mitigation strategies. Stakeholder & Vendor Coordination Partner with commercial and procurement teams during contract structuring to embed robust risk, insurance, and warranty terms. Engage with project execution teams to define and implement site-specific risk protocols. Liaise with OEMs, EPC contractors, insurers, and logistics vendors to ensure seamless accountability and contractual risk transfer. Drive risk culture across functions by embedding risk awareness into operational decisions and project planning. Qualifications: CA / CMA / MBA (Finance) / M.Com Mandatory Actuarial Science Qualification Good to have Preferred: Experience in wind turbine or solar energy industry (trading, manufacturing, EPC, or operations) Required experience: 8-12 Years Technical skills: Advanced knowledge of project insurance instruments (marine, EAR, liability) Proficiency in financial guarantees and risk allocation frameworks Risk modelling, exposure analysis, and incident trend mapping Claims management and settlement negotiation Understanding of contract structuring in EPC/OEM/vendor contexts Familiarity with ERP systems and insurance workflows Soft skills: Strategic financial acumen aligned with capex-heavy, long-gestation projects Strong negotiation skills with banks, NBFCs, and financial institutions Proactive stakeholder management across project, legal, and procurement functions High accountability, ethical judgment, and confidentiality in financial matters Ability to operate under uncertainty and tight liquidity scenarios Leadership in driving treasury transformation and process standardization across SPVs and group entities Location: Chennai Company Name : Venwind Refex Power Ltd( https://venwindrefex.com), Refex group. Interested candidates can share their profiles to manezhil.p@refex.co.in Also you can share the profiles of friends/colleagues who are looking for this position.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

About The Role Skill required: Supply Chain - Warranty Management Designation: Business Advisory Specialist Qualifications: BTech/Any Graduation Years of Experience: 7 to 11 years What would you do? The Supplier Quality Engineer ensures that components and materials sourced from suppliers meet the required quality standards. This role involves supplier audits, quality planning, issue resolution, and continuous improvement to support production and customer satisfaction.Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.This role involves developing quality control systems, conducting audits, managing supplier relationships, and driving continuous improvement initiatives across the supply chain.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions.Lead supplier development and qualification processes.Conduct supplier audits and assessments (including APQP, PPAP, FMEA).Monitor supplier performance using KPIs and quality metrics.Manage non-conformance issues and drive corrective/preventive actions.Collaborate with suppliers to improve manufacturing processes and reduce variation.Ensure suppliers comply with environmental, safety, and regulatory standards. What are we looking for? Spare Part Quality Management:Develop and implement quality control protocols for incoming spare parts.Conduct inspections and testing of parts to ensure compliance with specifications.Analyze defect data and lead root cause analysis and corrective actions.Collaborate with engineering and production teams to resolve quality issues.Maintain documentation for part quality standards and inspection results.Support warranty analysis and field failure investigations.Written CommunicationQuality AnalysisQuality Assurance (QA)Quality ManagementQuality AuditingBachelors degree in Mechanical/Automobile/Industrial Engineering or related field.5+ years of experience in automotive quality management or supplier quality.Strong knowledge of ISO/TS 16949, IATF 16949, and other automotive standards.Proficiency in quality tools:FMEA, SPC, MSA, 8D, Root Cause Analysis.Experience with Lean, Six Sigma, and continuous improvement methodologies.Excellent communication, negotiation, and analytical skills. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BTech,Any Graduation

About The Role Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Warranty Claims Process Warranty Claims ProcessingDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? Warranty Claims Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE

Role & responsibilities 1. Carry Out Warranty resolution activities on day-to-day basis. 2. Spares order booking & despatch coordination 3. Handling of insurance cases & closure 4. Attending site visit with ASCs/Dealer persons/BO/ZO to resolve & satisfy the customer. 5. Site support for Solar pumping systems to ASC/Dealers network. 6. Repairing activity for call back Solar Controllers, Pumps, Motors and Other Electrical parts 7. Reducing number of complaints & warranty claims. 8. Development of ASC (Authorized Service Centres) Preferred candidate profile # BE or Diploma in Electricals or Electronic or Mechanical Engineering. # 5 to 8 years for BE , 8 to 10 Years for Diploma # Solar Service industry & Installation, Commissioning is preferred . # In-Depth Knowledge of Solar Pumping Systems. # Domain knowledge of PUMP, AC/DC MOTOR & Solar Controller

Bodyshop Advisor is responsible for coordination of vehicle repairs, liaises with customers and technicians, prepares estimates, ensures timely service delivery, manages insurance claims, and maintains high customer satisfaction. Required Candidate profile • Should be receptive and an excellent listener, Must exhibit customer friendly attitude. • Possess good communication skills. Be a proactive person. Knowledge of automobile working essential.

Service Advisor is responsible for recording the service needs of the customers and ensuring that the vehicles are delivered on time after completion of all repair works as per the RO. Deliver high customer satisfaction CSI as per OEM Parameters, Required Candidate profile • Should be receptive and an excellent listener, Must exhibit customer friendly attitude. • Possess good communication skills. Be a proactive person. Knowledge of automobile working essential.

We are looking for a highly motivated and compassionate individual to join our team as a Trainee in Patient Care Services at Vijaya Diagnostic Centre. The ideal candidate will have excellent communication skills and a passion for delivering exceptional patient care. Roles and Responsibility Provide high-quality patient care services, including assessing and addressing patients' needs. Develop and implement individualized care plans tailored to each patient's unique situation. Collaborate with healthcare professionals to ensure comprehensive care and support. Maintain accurate and up-to-date records of patient interactions and progress. Participate in ongoing education and training to enhance knowledge and skills. Foster a supportive and inclusive environment that promotes positive relationships with patients and their families. Job Requirements Strong foundation in healthcare principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Compassionate and empathetic approach to patient care. Strong problem-solving and critical thinking skills. Ability to maintain confidentiality and handle sensitive information.

Role & responsibilities The person will be responsible for a set of dealership and will manage workshop of channel partners to ensure customer satisfaction and complaint resolution, achievement of business goal, ensure and sustain quality of repair & implementation of in dealership processes Extend Technical support dealer when required / intervene and solve technical issues at dealership. Act as a conduit between Field and Product support team and share reports as required so that relevant technical information is passed to QA and R&D. Enhance and maintain quality of repair in dealership. Achieve vehicle reporting plan in dealer workshop / achieve Spare and Oil Business plan for assigned dealerships. Ensure manpower adequacy and % of trained manpower in dealer workshop. Secondary network expansion - planning and execution / Conduct OJT for dealer service manpower. Guide dealers about warranty SOP and ensure claims are submitted by dealer on Time. Ensure customer satisfaction in dealership. Plan and execute service marketing activities in dealers territory. Ensure escalated customer concern closure in a timely manner in coordination with dealer team. Preferred candidate profile Degree in B.E. / Diploma in Mechanical / Automobile. Min. 7 to 10 years of Experience in Field Service of Automobile Industry. Should have Exposure of Diesel / CNG / EV Technology. Should have Exposure of Direct handling of Dealerships.

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BE/BTech/Diploma in Automobile Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do provide required warranty cost saving to our client by adjusting the claims submitted by dealer. Investigate warranty claims and take appropriate decision. Be a process SME and take initiative to improve team performance. Diagos complex automotive claims. Verification and Analisys of automotive warranty repair claims based on external support resources (Parts catalog, dealer assist & standard labor time). Implement practices to improve operational efficiency. What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto DealershipAutomotive WarrantyAutomotive Warranty Claims ProcessingAutomotive Warranty Claims AdministrationAutomotive After Sales Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE,BTech,Diploma in Automobile

Under minimal supervision, the Technical Support Specialist provides voice-based technical assistance to technicians across the North America region. This includes evaluating and processing warranty claims, supporting engine diagnostics, and ensuring compliance with Cummins warranty policies and regional standards. The role involves multi-channel communication (phone, email, chat) and requires strong technical knowledge, customer service skills, and attention to detail.. Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 3-4 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role.

Role Description Business & Processes: Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements. Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention. Implementation of AL process changes and improvements across dealerships. New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution. Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed. Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action. Product campaigns Drive the dealerships in completion of product campaigs for the vehicles involved. Warranty and process audits at dealerships to ensure process adherence. People Excellence: Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives. Work on improving the skill capabilities at dealership level productives and front office staffs. Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment. Market Intelligence: Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive. Share information on competitive products and initiatives. Preferred candidate profile Btech/BE/DME/MBA No Career & Education Gap

Monitoring of Service Initiatives. Dealer Audit Loan Battery Ageing Monitoring Training of Service Engineers, Dealers .

Job Title - GN - SONG - Service - CX - Value Architect - Senior Manager Management Level: 6-Senior Manager Location: Gurugram Must-have skills: Sales Distribution and Marketing Strategy Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Bring your best skills forward to excel at the role: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education