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Senior Executive- Warranty Management Waste Water Pumps

4 - 7 years

4 - 7 Lacs

Nashik Maharashtra India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

Warranty Management Root Cause Analysis Product Management Quality Management Complaint Management Cost Management

Work Mode

On-site

Job Type

Full Time

Job Description

Senior Executive - Warranty Management (Waste Water Pumps)

Senior Executive - Warranty Management (Waste Water Pumps)

Responsibilities:

  • Effectively manage complaints

    for wastewater pumps.

  • Ensure on-time complaint response and complaint closure.

  • Coordinate complaints/commissioning

    with end customers and Authorized Service Centers (ASCs).

  • Manage field service coordinators

    and monitor daily complaints until closure.

  • Perform root cause analysis of complaints

    and identify scope for improvement with data analysis.

  • Provide technical support

    to the Field Service team as required.

  • Book & execute spares

    for warranty complaints.

  • Coordinate with PMPS (Product Management & Production Systems), QM (Quality Management)

    for complaint support and resolution.

  • Review complaints, warranty claims, and analyze complaints

    , communicating findings to all concerned personnel in Plant, Branch Office (BO), & Zonal Office (ZO).

  • Provide Technical Trainings

    for the Wastewater Product Group.

  • Maintain track record of complaints

    and perform data analysis.

  • Improve customer experience

    by implementing best practices in industry standards.

Key Result Areas:

  • Processing Claims Efficiently.
  • Effective complaint management.
  • Improvement in customer satisfaction.
  • Claim cost reduction.
  • Product & Process quality enhancement.

Skills:

  • Customer-centric mindset.

  • Target orientation and Problem Solving abilities.

  • Good Communication & Presentation Skills.

  • Good communication & having quick decision-making skills.

Qualifications:

  • Formal Education

    : Bachelor of Engineering in Mechanical or Electrical.

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