Assistant Manager

Assistant Manager - Warranty Management (Standard Industrial Pumps)

Assistant Manager

Responsibilities:

• Effectively manage complaints

  for standard industrial pumps.

• Ensure on-time complaint closure

  for standard industrial pumps.

• Manage field service coordinators

  and daily monitor complaints until closure.

• Perform root cause analysis of complaints

  and identify scope for improvement with effective data analysis.

• Provide technical support

  to the Field Service team as required.

• Book & execute spares

  for warranty complaints.

• Support PM&PS (Product Management & Production Systems)

  for product/process improvement.

• Review complaints, warranty claims, & conduct complaint analysis

  , communicating findings to all concerned people in Plant, Branch Office (BO) & Zonal Office (ZO).

• Arrange Technical Trainings

  for the Industrial Product Group.

• Manage warranty & service agreements

  with suppliers.

• Maintain track record of complaints

  and perform data analysis.

• Enhance the service processes and practices

  to the industry standard.

Skills:

• Comprehensive pump industry knowledge.

• Strong customer facing skills.

• Excellent leadership qualities.

• Innovative mindset.

• Good communication & quick decision-making skills.

• Target orientation and Problem Solving abilities.

• Strong Planning and Coordination skills.

• Good Communication & Presentation Skills.

• Experience with SAP.

• Flexible approach.

• Ability to work under pressure.

Qualifications:

• Formal education

  : Degree/Diploma - Mechanical.

• Professional experience

  : 8-10 years (Experience in Pump Industry Only).