Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Building out Strategies, Analytics & Process Integration team in India driving improved fraud detection & loss reduction and performing UAT of all the changes done to fraud and claims platforms.

Responsibilities

The Fraud Strategy Integration Organization is searching for a smart, energetic and motivated individual to be on our Fraud Strategies and Platform Initiatives team. This UAT manager role is responsible for several key elements of our fraud and claims strategy platform Initiatives process:

• Lead the end-to-end User Acceptance Testing process by defining strategy, scope and timelines to ensure banking applications meet business and regulatory requirements.
• Collaborate closely with business stakeholders, product owners, strategy teams, and IT teams located in various locations to gather functional requirements and translate them into comprehensive UAT scenarios and test cases.
• Oversee the creation, review, and execution of test scripts that validate banking functionalities such as fraud , deposits, payments, and alert workflows.
• Manage defect lifecycle by logging issues, coordinating with development teams for resolution, and ensuring timely retesting and closure of defects.
• Ensure all UAT activities align with banking regulations and guidelines, maintaining audit trails and documentation for compliance.
• Provide regular updates to senior management and project teams through dashboards, test reports, and sign-off documentation, highlighting risks and readiness.
• Facilitate user training and support during UAT execution, ensuring testers understand business flows and system behavior.
• Support production deployment by validating fixes, conducting post-UAT checks, and participating in go-live planning and stabilization efforts.
• Understand how various systems and platforms interact with one another.
• Participate in post-implementation reviews and feedback sessions.

Requirements

Education – Bachelors/Master’s degree-preferably in Computer science/Statistics.

Experience – 6-9 years of experience in manual/automated testing with good exposure to BFSI clients.

At least 6 years of experience in testing with US teams will be preferred.

Foundational skills –

• Responsible for UAT testing for Initiatives relating to one or more of these platforms - credit card, ATM/Debit, claims, Check and Deposit.
• Must have the following skills to be minimally qualified:
• Organized and Self-starter.
• Strong verbal and written communication to coordinate with business users, developers, and QA teams.
• General knowledge of Fraud and Claims systems (i.e. FLASH, SFM, TSYS, BRAINIAC, BOLT, ENG).
• Bachelor’s degree.
• Ability to manage multiple projects in a complex and rapidly changing environment.
• Ability to work independently as well as part of a virtual team.
• Familiarity with defect tracking tools (e.g., JIRA, HP ALM, Octane) and ability to log, track, and retest issues effectively.
• Review UAT test plans, test scripts for the Initiatives and associated documentation.
• Utilizes a variety of systems including, but not limited to Excel, Access, Visual Basic, SAS, SQL and Tableau at an intermediary level.
• Provides analytical support on various strategies to ensure company goals are met. May utilize established databases to provide analysis and monitoring reporting. Duties primarily include the regular use of discretion and independent judgment.
• Ability to manage a team of UAT testers.

Desired skills –

• Strong knowledge of Fraud and claims domain.
• Basic technical skills (beginner level SAS and SQL).
• Prior testing experience with defect tracking tools (e.g., JIRA, HP ALM, Octane).
• Experience in test case automation tools like TOSCA and selenium.
• Basic project management knowledge or prior project management experience.
• Understanding of communications and self-service process.
• Training or formal education in business or other discipline.

Shift Timings : 12:30 PM to 9:30 PM - Candidate must be willing to work for flexible shift timing as the fraud strategy execution role would require higher level of commitment to resolve any production issue.

Location: Chennai/Gift City (Ahmedabad)/Hyderabad.