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5.0 - 8.0 years
4 - 7 Lacs
Navi Mumbai
Work from Office
Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIDefine warranty offerings; run outsourced after-sales ...
Posted 4 months ago
0.0 - 3.0 years
6 - 10 Lacs
Gurugram
Work from Office
Job Title - Management Consulting / Analyst / Consultant / Manager - S&C GN Management Level:Analyst / Consultant /Manager Educational Qualification: Full time MBA / PGDM (Full time) from Tier-1 Institutions Location:Gurgaon/New Delhi /Mumbai/Bangalore/Kolkata/ Pune/Hyderabad/Chennai as applicable Roles & Responsibilities Identifying, assessing and solving complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors Identifying a clients high-level business needs and in the creation of detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases ...
Posted 4 months ago
10.0 - 18.0 years
22 - 30 Lacs
Gandhidham, Chennai, Jaipur
Work from Office
Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 10+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills
Posted 4 months ago
1.0 - 3.0 years
6 - 10 Lacs
Navi Mumbai
Work from Office
Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BE/BTech/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do provide required warranty cost saving to our client by a...
Posted 4 months ago
1.0 - 3.0 years
1 - 2 Lacs
Nashik
Work from Office
Roles and Responsibilities Provide after-sales service support to customers, ensuring timely resolution of issues related to mechanical and electrical equipment. Conduct field services, including installation, maintenance, and repair of industrial machinery and equipment. Manage warranty handling and management processes for spare parts replacement. Offer technical services such as troubleshooting, calibration, and commissioning of new installations. Collaborate with internal teams to resolve complex customer complaints. Desired Candidate Profile 1-3 years of experience in after sales service engineering or a related field. Diploma in Electrical (DE) or Diploma in Mechanical (DM) qualificati...
Posted 4 months ago
5.0 - 10.0 years
6 - 9 Lacs
Jamkhandi
Work from Office
Maintaining Customer Satisfaction Index (CSI), Dealer Satisfaction Index (DSI), Mean Time to Repair(MTTR).Following up on pre-delivery inspections (PDI), installations, delivery challans (DC).Leading a team of over 20 service technicians/engineers
Posted 4 months ago
2.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Responsibilities: Manage warranty claims & returns after sales service operations Ensure customer satisfaction through timely resolutions Lead service team performance improvement Travel allowance
Posted 4 months ago
3.0 - 8.0 years
3 - 6 Lacs
Bengaluru
Work from Office
After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the bra...
Posted 4 months ago
4.0 - 8.0 years
4 - 8 Lacs
Delhi, India
On-site
Participating Units and/or Subsystem Managers Customer Service Manger/Leaders Parts & Overhaul Support team (Back-office) RAMS team Project Engineering team Quality team (mainly PrQSM and SQ) Installation and Testing & Commissioning team Internal Supplier representatives (Components/PU) Sourcing and Contract Manager Integrated Service Readiness (ISR) Maintenance/Service team (if Alstom) Global System representatives (if applicable) External Customer site team Customer maintenance team (if not Alstom) External Suppliers MAIN RESPONSABILITIES Key accountabilities: Operations Support support and execute Train set project activities pertaining to testing & commissioning, validation, field trial ...
Posted 4 months ago
3.0 - 12.0 years
13 - 14 Lacs
Jaipur
Work from Office
To manage good relationship with MKA customers. To resolve issues within TAT. To establish perfomance of vehicle among MKA customers. To analyse the technical complaints of the vehicle in the field. Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer. Feed back on companys Service. Warranty/ Goodwill request to raise in specifc product concerns. Product issues to highlight to reporting manager if specific to perticular customer. Ensuring uptime gauranty. Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis. Training to fleet manager and driver training. Arranging service check up camp. Update to customers on Policy change or current serv...
Posted 4 months ago
0.0 - 5.0 years
0 - 2 Lacs
Solapur
Work from Office
Roles and Responsibilities Provide advisory services to customers on automobile service, warranty management, and after-sales support. Manage customer queries and concerns related to vehicle maintenance, repairs, and servicing. Coordinate with workshop teams to ensure timely completion of tasks and delivery of high-quality services. Maintain accurate records of customer interactions, sales transactions, and inventory management. Ensure compliance with company policies and procedures. Desired Candidate Profile 0-5 years of experience in a similar role or industry (automobiles/auto components). Strong knowledge of automobile service management processes and practices. Excellent communication s...
Posted 4 months ago
8.0 - 12.0 years
15 - 25 Lacs
Gurugram
Work from Office
Business Development & Operations Heading the Regional Service and Parts function Monitor and handhold dealer green field project establishment activity in coordination with DD, Sales and Service CFT ,so as to ensure desired infrastructure with all CI norms for providing industry best customer service experience. Implement and maintain Aftersales service standards across network. Conduct annual Standard and Service Core Process audit Ensuring level of customer satisfaction provided by the network. Enhance and monitor quality and timely provision of customer services Manpower recruitment and training at the dealerships Formulate and implement customer retention strategies Manage customer and ...
Posted 4 months ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru, Delhi / NCR
Work from Office
Key responsibilities Manage all aspects of the after sales support viz. Installation, commissioning, operation, maintenance, overhauls, servicing and troubleshooting of high-pressure compressor systems and accessories at various customer sites across the states of Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Odisha, Jharkhand, Chhattisgarh & West Bengal. He may also be required to travel across India when necessary. Promotion of Spare parts & Service products. Technical support to customers and business partners. Identifying prospects, implementing the service plans / policies and achieving business goals. Regular customer contact to review the quality & performance of the compa...
Posted 4 months ago
2.0 - 5.0 years
3 - 6 Lacs
Jaipur
Work from Office
Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect. Log book collection - MTBL and compettion vehicles, Helps to create better database as well plan for immediate action plan for scope of improvement. Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer. . Testimonials on FE from customer post successful complition of FE trial one vehicles. No. of Pre and post trial customer signed off copy per month. Competition details data on performance, vehicle specificati...
Posted 4 months ago
6.0 - 11.0 years
6 - 9 Lacs
Faridabad
Work from Office
Workshop Manager in an automobile dealership is responsible for the overall operations and performance of the dealerships service department. They manage the workshop staff, ensure efficient workflow, and maintain high-quality service to customers.
Posted 4 months ago
2.0 - 3.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Job Summary: We are seeking a highly organized and detail-oriented Service Planner to manage warranty claims and customer care activities. The successful candidate will be responsible for ensuring timely and efficient processing of warranty claims, coordinating with customers and dealers, and providing excellent customer care. Key Responsibilities: Warranty Claim Planning: Plan and process warranty claims, ensuring accurate and timely submission and approval. Customer Care: Coordinate with customers and dealers to resolve issues and provide excellent customer care. Scheduling: Schedule warranty repairs and maintenance activities, ensuring efficient use of resources. Communication: Communicat...
Posted 5 months ago
2.0 - 7.0 years
4 - 6 Lacs
Manesar
Work from Office
Role & responsibilities Role & responsibilities Process and validate warranty claims from service centers and dealers. Ensure claims comply with company policies and guidelines. Develop and enforce warranty policies and procedures. Work closely with service teams, dealerships, and suppliers for warranty-related issues. Provide training to service teams on warranty procedures and claim submission. Assist customers with warranty-related concerns and escalations. Track and report warranty trends, failure rates, and claim patterns. Prepare periodic reports for senior management on warranty performance. Recommend process improvements based on data insights. Education: Bachelor's degree in Mechani...
Posted 5 months ago
3.0 - 7.0 years
5 - 10 Lacs
Pune
Work from Office
Key Responsibilities: •Accounts Receivable Monitor status of accounts receivable with Finance Manager, recommend deviation from credit policy in identified cases to the Business Head. In Order to minimize bad debts. •Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with the team for effective resolution and closure. In Order to meet customer requirements for efficient service and repair. •Key Account Management Identify key customers biggest challenges and along with the team come-up with tailored service solutions that match their needs. Review current customers and calculate potential of each of them. In Order to ensure high lev...
Posted 5 months ago
3.0 - 7.0 years
5 - 10 Lacs
Jaipur
Work from Office
Key Responsibilities: •Accounts Receivable Monitor status of accounts receivable with Finance Manager, recommend deviation from credit policy in identified cases to the Business Head. In Order to minimize bad debts. •Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with the team for effective resolution and closure. In Order to meet customer requirements for efficient service and repair. •Key Account Management Identify key customers biggest challenges and along with the team come-up with tailored service solutions that match their needs. Review current customers and calculate potential of each of them. In Order to ensure high lev...
Posted 5 months ago
3.0 - 7.0 years
5 - 10 Lacs
Gandhidham
Work from Office
Key Responsibilities: •Accounts Receivable Monitor status of accounts receivable with Finance Manager, recommend deviation from credit policy in identified cases to the Business Head. In Order to minimize bad debts. •Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with the team for effective resolution and closure. In Order to meet customer requirements for efficient service and repair. •Key Account Management Identify key customers biggest challenges and along with the team come-up with tailored service solutions that match their needs. Review current customers and calculate potential of each of them. In Order to ensure high lev...
Posted 5 months ago
4.0 - 9.0 years
3 - 4 Lacs
Ranchi
Work from Office
Need an experienced Service Manager for our BMW Motorrad, two wheeler workshop with 3-5 yrs exp.as a two wheeler Service Manager. Must meet the service target with a high degree of customer delight. Age 30-45 yrs. Must be tech savvy. Perks and benefits INCENTIVE
Posted 5 months ago
3.0 - 8.0 years
5 - 10 Lacs
Ahmedabad
Work from Office
Distribution Service Manager Location: Ahmedabad, GJ, IN, 382330 Req ID: 14113 Current employees: Job Title Distribution Service Manager Location (Surat, India) About Us Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more info...
Posted 5 months ago
1.0 - 3.0 years
6 - 10 Lacs
Navi Mumbai
Work from Office
Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...
Posted 5 months ago
3.0 - 8.0 years
4 - 6 Lacs
Bengaluru
Work from Office
-Maintain and service UPS systems, including AMC's -Conduct installations, maintenance, repairs, and AMCs. -Diagnose and troubleshoot UPS equipment. -Provide exceptional technical support and collaborate with customers for efficient issue resolution.
Posted 5 months ago
1.0 - 6.0 years
1 - 4 Lacs
Noida
Work from Office
1. CRM Support & Issue Resolution 2. Ticketing System Management 3. User Assistance 4. Data Management 5. Documentation & Reporting 6. Process Improvement 7. Basic understanding of CRM platforms and service desk tools. Required Candidate profile 1. Strong analytical and problem-solving abilities. 2. Effective verbal and written communication skills. 3. Meticulous attention to detail and data accuracy.
Posted 5 months ago
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