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Service CRM Support Desk Analyst

Service CRM Support Desk Analyst

Cuckoo Appliances

1 - 6 years

|

1 - 4 Lacs

Noida

Posted:2 weeks ago| Platform:

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Skills Required

CRM Customer Satisfaction Customer Service Management After Sales Service Warranty Management Complaint Handling Customer Satisfaction Index Service Management After Sales Support Service Quality Crm Tool Service Strategy Warranty Handling Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. CRM Support & Issue Resolution 2. Ticketing System Management 3. User Assistance 4. Data Management 5. Documentation & Reporting 6. Process Improvement 7. Basic understanding of CRM platforms and service desk tools. Required Candidate profile 1. Strong analytical and problem-solving abilities. 2. Effective verbal and written communication skills. 3. Meticulous attention to detail and data accuracy.

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