79 Warranty Handling Jobs

Warranty Manager is responsible for overseeing the entire warranty function for commercial vehicles, ensuring compliance with manufacturer guidelines, minimizing warranty costs, improving operational efficiency, and enhancing customer satisfaction. This role will lead the development and implementation of warranty policies and systems, manage warranty audits, and coordinate with service centers, suppliers, and internal teams. Key Responsibilities: Warranty Policy Management Define and implement warranty policies and procedures aligned with OEM standards. Periodically review and update warranty guidelines in response to product changes or customer feedback. Warranty Claim Administration Monitor end-to-end processing of warranty claims from dealerships or service centers. Approve high-value claims and ensure timely settlement and reimbursement. Analyze claim data for trends and recurring issues. Cost Control & Analysis Control warranty costs by identifying root causes and recommending corrective actions. Work with engineering and quality teams to reduce product failures and improve reliability. Dealer & Service Network Support Train and support dealer and service center staff on warranty claim procedures and software tools. Conduct regular audits and ensure compliance with warranty processes. Customer Satisfaction Handle escalated warranty complaints and ensure swift resolution. Drive initiatives to improve warranty service levels and reduce vehicle downtime. Team Leadership Lead and mentor the warranty team across regional offices and service centers. Set performance KPIs and ensure team alignment with organizational goals. Qualifications & Experience: Bachelors degree in Mechanical/Automobile Engineering (MBA preferred). 10–15 years of experience in the automotive (commercial vehicle) industry. Minimum 5 years in a leadership role managing warranty operations. Strong understanding of vehicle systems, diagnostics, and warranty analytics. Key Skills: Expertise in warranty claim management systems (SAP, DMS, CRM platforms). Analytical thinking and cost control acumen. Excellent communication, negotiation, and leadership skills. Problem-solving and customer service orientation. Knowledge of regulatory and compliance norms (especially in commercial vehicles).

Responsibilities: * Provide technical support during product installation and commissioning * Maintain customer satisfaction through timely resolution of issues * Ensure compliance with safety standards during service calls Annual bonus

Job Title: Sr. Service Engineer Customer Support Experience Required: 4+ Years Location: Jammu, India Industry: Commercial Refrigeration / HVAC / Manufacturing Reports To: Regional Service Head / Service Manager About Western Refrigeration Pvt Ltd: Western Refrigeration Pvt Ltd, a pioneer in the Indian commercial refrigeration industry, was the first manufacturer of Visi-coolers in India. With a state-of-the-art Greenfield facility in Sanjan, Gujarat, it boasts the largest plant of its kind in South-East Asia, producing over 1,000 units per day. Today, Western has an annual capacity of 360,000 units and exports to 45 countries across Asia, the Indian Subcontinent, and Africa. As an innovator, Western was among the first to use Carbon Dioxide as a refrigerant and to develop solar-powered coolers. We also pioneered the manufacturing of dispensers and stainless steel equipment for the quick-service restaurant industry. Over the past decade, Western has grown at a CAGR of 30%, with 35% of sales coming from exports Job Summary: We are looking for an experienced and customer-focused Area Service Manager to oversee service operations, ensure exceptional customer support, and drive service retention in the Ahmedabad region. The ideal candidate will have a strong technical background in commercial refrigeration, proven leadership skills, and a track record of maintaining high customer satisfaction. Key Responsibilities: Manage and lead the regional service operations for commercial refrigeration products across Jammu and surrounding areas. Act as a key customer interface, ensuring quick resolution of service complaints and nurturing strong client relationships. Drive service retention initiatives, including AMC renewals, proactive service follow-ups, and customer satisfaction programs. Supervise and coordinate the field service team, assigning tasks and monitoring daily activities and performance. Ensure timely execution of installation, maintenance, and repair services by the service team. Review and analyze customer feedback, service KPIs, and prepare regular performance reports for management. Develop and implement strategies to improve service turnaround time, first-time fix rates, and customer loyalty. Maintain service documentation, ensure compliance with warranty policies, and support internal audits and reporting needs. Ensure adherence to safety, quality, and operational protocols across all service activities. Candidate Requirements: Diploma/Degree in Mechanical / Refrigeration / HVAC / Electrical Engineering. Minimum 46 years of experience in service management, preferably in commercial refrigeration or HVAC. Strong leadership and customer relationship management skills. Proven experience in handling AMC contracts, escalated service issues, and team coordination. Technical proficiency in refrigeration systems, compressors, controls, and diagnostics. Ability to analyze data, generate reports, and improve service processes. Good knowledge of MS Office, CRM, or field service management software. Willingness to travel across the region as required.

Lead HVAC service team, plan & assign jobs, ensure timely & quality service, handle escalations, manage AMC/warranty, track inventory & tools, maintain service records, ensure compliance, and coordinate with sales, projects & accounts teams. Required Candidate profile Min 2–3 yrs in HVAC industry, strong tech & leadership skills, can read drawings/manuals, MS Office & reporting tools. B2B & ERP/CRM experience preferred.

United Automobiles is looking for BODYSHOP ADVISOR to join our dynamic team and embark on a rewarding career journey Customer Interaction: Greet customers, assess their vehicle repair needs, and provide detailed explanations of the repair process Estimates: Create detailed repair estimates, including labor and parts costs, and communicate these to customers and insurance adjusters as needed Insurance Coordination: Work closely with insurance companies to obtain necessary approvals and ensure timely claims processing Scheduling: Schedule repair appointments and provide customers with accurate timelines for completion Parts Management: Order and track the availability of parts needed for repairs and ensure they are ready for the repair process Quality Control: Inspect repaired vehicles to ensure the quality of work meets industry standards and customer satisfaction Progress Updates: Keep customers informed about the status of their vehicle's repair and address any questions or concerns promptly Documentation: Maintain accurate and organized records of repair orders, estimates, invoices, and other relevant documents Cost Control: Monitor and control repair costs to maximize profitability and minimize waste Conflict Resolution: Resolve customer concerns or disputes in a professional and customer-focused manner Safety: Promote and enforce safety protocols and practices in the bodyshop to protect employees and customers Up-Selling: Identify and recommend additional maintenance or repair services to customers when appropriate

FMS Services Sales, Delivery and Management Skills.Experience in IT services sales, specifically AMC, FMS, or managed IT services. B2B Follow-up with OEM’s.IT Services Business Generation, AMC / Warranty Asset tracking for renewal

Field Servicing of auto parts / brakes at dealer/customer end. Communication in English & Hindi. Gathering product and competitors data. Technical analysis. Travelling. Training to mechanic/dealers, campaigning etc Required Candidate profile Team Lead position with 8 to 10 years experience (BE/B Tech) and essential to know 2 regional language (Hindi/Tamil) and English, ability to effectively lead the team PAN-India, & field service

Role & responsibilities Role & responsibilities Process and validate warranty claims from service centers and dealers. Ensure claims comply with company policies and guidelines. Develop and enforce warranty policies and procedures. Work closely with service teams, dealerships, and suppliers for warranty-related issues. Provide training to service teams on warranty procedures and claim submission. Assist customers with warranty-related concerns and escalations. Track and report warranty trends, failure rates, and claim patterns. Prepare periodic reports for senior management on warranty performance. Recommend process improvements based on data insights. Education: Bachelor's degree in Mechanical / Automobile Engineering or a related field. Skills: Strong analytical and problem-solving abilities. Knowledge of vehicle components, warranty policies, and claim handling. Excellent communication and coordination skills. Proficiency in MS Excel and warranty management systems. Preferred Qualifications: Prior experience in the two-wheeler or EV segment. Knowledge of warranty analytics and cost reduction strategies. Ability to handle multiple stakeholders and high-pressure situations. Behavioural Competencies desired: Strong analytical and problem-solving skills. Excellent communication and relationship-building skills. Ability to work collaboratively and manage multiple stakeholders.

Role & responsibilities Ensuring customer complaints, Dealer Network Management, Conducting Training Programs, Objection Handling, Ensuring Customer Satisfaction, Controlling Warranty

We are seeking a motivated and experienced service executive/Engineer to join our company (Devendra Equipment) for after sale service for construction equipment like JCB, Hydra, SLCM, Batching Plant, Excavator, etc.

Job profile: 1) AMC Tender monitoring 2) Visits to customers & distributor 3) AMC / Royalty billing 4) Timely AMC actions 5) Preparation of AMC quotation 6) Revenue generation Requirement: 1) Customer relation building ability 2) Fair knowledge of commercial matters 3) High competency in communications with fluency in English & Hindi 4) Able to work independently Location - Andheri (W) Exp - Min 4-5 Years Interested candidate may share Resume on hr2@eecindia.com.

1. CRM Support & Issue Resolution 2. Ticketing System Management 3. User Assistance 4. Data Management 5. Documentation & Reporting 6. Process Improvement 7. Basic understanding of CRM platforms and service desk tools. Required Candidate profile 1. Strong analytical and problem-solving abilities. 2. Effective verbal and written communication skills. 3. Meticulous attention to detail and data accuracy.

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Data & AIIn Warranty Management, you will be working on defining warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources - a portal with supporting information. What are we looking for? Warranty/ Analytics/ Automobile Data Analysis Business Intelligence Reporting Scripting Adaptable and flexible Ability to work well in a team Commitment to quality Agility for quick learning Written and verbal communicationPython, SQL, ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualifications Any Graduation

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Sharayu Toyota Leading Dealer for Toyota passenger cars across RoM and Goa require dynamic and result-oriented professionals for our business outlets at Pune (Tathawade, PCMC, West Pune & Pune District). Roles and Responsibilities: Greet customers and offer excellent customer service from intake to release of their vehicles Determine and diagnose car issues based on customer description and vehicle condition Translate customer-reported problems to actionable work orders for technicians to complete Order necessary parts from suppliers and double-check that they are delivered to technicians Ensure that automotive work provided to customers meets company quality standards Invoice and collect payment from customers for services rendered Looking for a Service Advisor who have 1 to 4 years of experience of Automobile industry (4 wheeler showroom).Experience- 1-4 Years, Candidate should have experience of dealership is must.Qualification- minimum Graduate / Diploma in automobile EngineeringLocation- Pune CTC- 3L-3.5L PA Required skills: Technical competence Good communication skills.The ability to coach and develop others.Commercial awarenessConscientiousness Perks and Benefits PF,ESIC

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

Hiring: Customer Care Executive (CCE) Location: Auric Motors Education: Graduation (Any Stream) Experience: 0 to 2 Years Salary: 10,000 15,000 + Attractive Incentives Job Role: Customer Support and Coordination Marketing and Follow-up for Car Service Handling customer queries and ensuring service satisfaction Contact for Interview: 63777 15202 72300 16975 Join our team and grow your career in the automobile industry with Maruti Suzuki workshops!

Manage warranty claims from receipt to resolution, ensuring timely and accurate processing. Develop and maintain relationships with dealerships, customers, and internal stakeholders to resolve issues promptly. knowledge of DMS

Responsibilities: Manage dealer network & warranty claims Conduct product demonstrations & training sessions Develop spare parts marketing strategies Collaborate on campaign planning & execution

Key Responsibilities and Duties: Diagnosing and Troubleshooting: Identifying the root cause of technical issues and devising solutions. Repairing Equipment: Performing repairs to restore equipment to optimal working condition. Preventive Maintenance: Conducting routine checks and maintenance to prevent breakdowns and extend equipment lifespan. Installation and Commissioning: Installing new equipment and systems and ensuring they are functioning correctly. Technical Support: Providing on-site or remote technical support to customers, often in the field. Training: Educating customers on the proper use and maintenance of equipment. Documentation: Keeping detailed records of service activities, including diagnoses, repairs, and maintenance procedures. Customer Interaction: Communicating effectively with customers to understand their needs and ensure satisfaction. Compliance: Adhering to safety regulations and company procedures. Essential Skills and Qualifications: Technical Expertise: Strong understanding of relevant equipment, systems, and technologies. Problem-Solving: Ability to diagnose and resolve technical issues efficiently. Communication: Effective communication skills to interact with customers and colleagues. Customer Service: Excellent customer service skills to ensure customer satisfaction. Physical Stamina: Ability to perform tasks that may involve physical exertion, such as lifting and moving equipment. Teamwork: Ability to collaborate effectively with other team members. Education/Experience: Bachelor's degree in a relevant engineering field (e.g., mechanical, electrical) or equivalent experience. Variations in Service Engineer Roles: Field Service Engineer: Provides on-site technical support and maintenance at customer locations. Professional Services Engineer: Develops and implements customized software solutions and integrations. Sales and Service Engineer: Combines sales and service roles, generating leads and providing technical support. Maintenance Engineer: Focuses on planning, scheduling, and executing maintenance tasks. For more details call or whats app Mayank (HR) Mob: 7897037297 Mail: Mayank@hirex.co.in

Roles and Responsibilities: Proven expertise in EV vehicle service and field service operations. Hands-on experience in managing dealers, service technicians, and service networks. Strong knowledge of EV systems , warranty processes , and compliance standards. Experience in overseeing service operations , vendor coordination , and parts availability. Excellent communication and stakeholder management skills. Preferred Candidate Profile: Bachelors degree (B.Tech or any relevant discipline) Minimum 8+ years of experience in field service , preferably within the automotive industry. Prior experience with EV commercial vehicles. Contact: Vasanth Kumar Talent Acquisition WhatsApp: +91 90477 44528 Email: vasanthkumar.m@haarvard.com

Role & responsibilities : Dealership Management : Collaborate with dealerships to improve service standards and operational efficiency. Provide guidance and support to dealership teams for effective customer handling. Workshop Management : Oversee workshop operations to ensure timely and quality service delivery. Optimize service processes for increased efficiency and reduced downtime. Customer Service & Handling : Address customer queries and concerns promptly, ensuring resolution within defined TAT (Turnaround Time). Manage escalated customer complaints related to technical or service issues. After-Sales Service : Monitor and improve aftersales service delivery across dealerships and workshops. Ensure the availability of spare parts and proper maintenance of service standards. Customer Satisfaction : Drive initiatives to enhance customer satisfaction and loyalty. Analyze Customer Satisfaction Index (CSI) scores and develop improvement plans. Technical Issues Resolution : Work with technical teams to diagnose and resolve complex issues affecting customer vehicles. Implement processes to reduce recurring issues and enhance service quality. Stakeholder Collaboration : Act as the liaison between customers, dealerships, and internal teams. Collaborate with cross-functional teams to ensure smooth service operations. Analyze Customer Feedback : Collect and analyze customer feedback using tools and surveys. Identify trends and provide actionable insights to improve products, services, and processes.

Reviews and files all daily project reports. Completes installations and repairs as needed. Oversees all facility department operations. Investigates and resolves any client complaints. Leads weekly team meetings.

Responsibilities: * Manage workshop operations & staff * Ensure customer satisfaction * Team Management * Collaborate with sales team on service promotions * Oversee warranty claims processing * Performance monitoring & Reporting Performance bonus Mobile bill reimbursements Leave encashment Job/soft skill training

Role & responsibilities Gathering all the Reported Warranty / Out of Warranty claims from Technical Support teams in the countries in South East Asia Zone which are Controlled from India. Process the data as per the set process for Warranty claim processing as per China and UK. Maintain the rolling sheet for warranty claim process and update on regular basis. Generate Warranty Ref. No. for tracking and customer feedback. Confirm back to Country Technical teams and customer on the acknowledgement of Claim Received. Receive and follow through for Inspection of the faults and update on the required spare parts from Thailand Repair Team. Provide timely order information to Operations team for spare parts and follow up for Order Acknowledgement and ETA. Maintain and complete the Fault History and Record Repair History for all units that are received in TH Repair Centre. Ensure Dispatch Documentation includes copy of the same. Organize and maintain the Audit Process for Repair Centre with UK with support from TH RC team. Maintain the record of Tools and Equipments used in the Repair Centre and develop tools for asset management, Calibration and ISO compliance. File all Warranty Claims with China and UK on monthly basis and get the approval for Credit Notes / Replacements from source and extend same to COC and Finance for accounting. Ensure and Track Replacement and Repaired Drives reach customers on committed time and close the loop with Customer, COC, Logistics and Source Plants. Manage the 3rd Party Repair Centers in the Countries efficiently and monitor their TAT and quality of work. Ensure proper monitoring of spare parts supplied to 3rd Party Repair Centers and accounting of the same.