147 Warranty Handling Jobs - Page 2

Role & responsibilities : Service Operations Management : Supervise and coordinate service activities across locations to ensure timely and effective delivery. Team Leadership : Lead, mentor, and develop service professionals to enhance performance and maintain a positive work culture. Customer Relations : Handle escalated customer issues, conduct site visits, and ensure service excellence. Process Improvement : Identify inefficiencies, implement innovative solutions, and drive continuous improvement. Cross-Functional Collaboration : Work with sales, logistics, and product teams to align service strategies with company objectives. Compliance & Reporting : Ensure adherence to industry regulations and company policies; prepare performance reports and audits. Required Skills and Qualifications Education : Bachelors degree in Business Administration, Engineering, Operations Management, or a related field. Experience : 5+ years in service management, preferably in technical support or field service roles. Soft Skills : Strong leadership, communication, problem-solving, and time-management abilities. Industry Knowledge : Understanding of service level agreements (SLAs), compliance standards, and best practices. Preferred Qualifications Certifications in Project Management or Service Excellence. Multilingual capabilities for global operations. Proven success in scaling service operations or entering new markets.

Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics Roles and Responsibility Develop and implement effective recruitment strategies to meet client needs. Build and maintain strong relationships with clients and candidates. Conduct interviews and assessments to identify top talent. Manage job postings and candidate pipelines. Provide exceptional customer service and support to clients and candidates. Collaborate with internal teams to achieve business objectives. Job Requirements Fresher with a passion for recruitment and staffing. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Proficient in using various recruitment tools and software. Ability to build and maintain strong relationships with clients and candidates.

Role & responsibilities Visiting the retail automobile counters & mechanics where repeat complaints are flagged Ensure that the complaints are resolved by effective utilisation of the WMS system Ensure co-ordination with Field team (ASO/RM/Group Head) to ensure flow of warranty material & information to resolve the issue Follow-up with warehouse to despatch the material to supplier/manufacturer & also effective disposal warranty claim materials Regular reporting to the Field Quality Lead & ensuring improved ppm Close coordination with Supplier Quality team to provide quality inputs for product/service improvement Willing to travel extensively in the assigned territory. Proactive visits to important /major customers to ensure goodwill & build relationship Collect information about competitors products/performance & features to support product development & NPD (VAVE) Preferred candidate profile Bachelors degree in Engineering (Mechanical/Production/Automobile/Industrial preferred). 8–12 years of experience in Quality Management, preferably in Automotive/Aftermarket domain. Hands-on experience in customer-facing quality roles.

- Manage and process warranty claims efficiently - Ensure compliance with warranty policies and procedures - Communicate with customers, dealers, and manufacturers regarding warranty claims

- Troubleshooting of Tractors in case of minor operational and service issues. - Doing OJT/ Interactions about Improvements / Modifications / Repair Quality / New Product with customers & Dealer Manpower - Index Management - After sales / Service

Job Purpose: To ensure effective after-sales service, customer satisfaction, and business growth in the assigned territory by managing service operations, dealer workshops, spare parts, and customer support for Heavy Commercial Vehicles. Key Responsibilities: 1. Service Operations & Dealer Management Manage and monitor dealer service network within the assigned territory. Drive improvement in service quality, workshop processes, and turnaround time (TAT). Ensure adherence to OEM service policies, warranty guidelines, and technical standards. Conduct regular audits of dealer workshops for compliance and process efficiency. 2. Customer Experience & Support Ensure quick resolution of customer complaints and service issues. Build strong customer relationships to enhance brand trust and loyalty. Monitor KPIs such as service inflow, repeat repairs, and customer satisfaction scores (CSI/NPS). 3. Business Development Achieve targets for service market share, spare parts sales, and labour revenue. Promote service campaigns, AMC (Annual Maintenance Contracts), and extended warranty programs. Identify new business opportunities in service and parts within the territory. 4. Technical Support & Training Provide technical support to dealer service teams for complex vehicle repairs. Organize regular training programs for dealer technicians and service advisors. Share best practices across workshops to improve overall service capability. 5. Reporting & Coordination Track and analyze service performance metrics on a monthly basis. Coordinate with internal teams (Sales, Spare Parts, Warranty, and Product Support) for seamless operations. Submit territory reports, market insights, and competitor analysis to regional office. Key Performance Indicators (KPIs): Service market share and vehicle inflow growth. Spare parts and labour revenue achievement. Warranty cost control and claim processing efficiency. Customer satisfaction index (CSI/NPS). Dealer capability enhancement (infrastructure, manpower skills, process compliance). Preferred candidate profile Bachelor's degree/Diploma in Mechanical/Automobile Engineering. 5-10 years of experience in after-sales service of Heavy Commercial Vehicles (OEM or dealership background preferred). Strong knowledge of HCV. Experience in dealer management, customer service, and technical training. Skills Required: Strong technical and diagnostic skills in HCVs. Dealer network management and business acumen. Customer relationship management. Data analysis and service performance tracking. Excellent communication, leadership, and problem-solving skills.

Service Coordinator to support our sales team and ensure smooth operations. The ideal candidate will excel at making outbound calls, AMC,renewals,processing orders, following up on payments, and providing exceptional sales support.98666564I7 Heena Perks and benefits PF and ESI benefit,Mobile allowance

We are a Pune-based leading manufacturer of very unique and innovative Coolant and Oil conservation systems for CNC/VMC machines and many other Industrial manufacturing processes. Our company has won many national-level awards for innovation & business excellence. For more product details check our website : www.centrifugaloilcleaner.com Position : Service Coordinator/Service In charge(Only for Male Candidate) Education : BE Mechanical/Diploma Location : Pune at Narhe Experience : 2 to 5 years after-sales service-preferably industrial equipment Skills : Technically sound, Computer proficiency, good in communication, Time management and multi-tasker, Good in Interpersonal relationships, team management. Job Profile Service & Spares Coordinator 1. Installation: A. Keep Track of Dispatched Machines Reaching Customers & Plan Installation in Consultation with customer. Check for any site requirement & send mail to customer, and arrange service engineer. B. Keep Record of Installation Report & forward to Back Office / Accounts Department for Follow up Regarding Balance Payment. C. Send Mail to customer / Call to check satisfactory completion of installation & inform contact details for any future service requirement. D. Check & Do the needful for any additional requirement agreed by service engineer during Installation. 2. Trial: A. Keep a track of trials to be done & Coordinate with Sales Engineer & Service Engineer to arrange trial. B. Keep record of trial reports & PO Received, make monthly report & forward to Sales Engineer, Back Office & Management for Follow up. C. Keep Record of Unsuccessful Trial reports & circulate to sales engineer (So Same Application trial not done again). D. Keep Track of return of trial machines. E. To conduct a trial of oil samples received from customers. 3. Service: A. Plan & Keep Track of service engineers daily visits. Make Monthly Report. B. Keep track of service calls & confirm weather warranty or chargeable. Under Warranty: C. Get Google Form filled from customer. If under warranty arrange dispatch of spares & keep track. Plan service engineer visit in consultation with customer. Arrange return of failed part. Keep track & arrange inspection of failed part by QA. Forward Failure Analysis Report to Sales Engineer, Back Office & Management. Make Monthly Report with Cost Incurred. Arrange to send failed part to vendor & keep track till replacement received back. Post Warranty: D. Arrange to send spare parts & service charges quotation. Prepare Monthly Report. Arrange to Dispatch spares, keep track & plan service engineer visit in consultation with customer. 4. Services & Spares Parts Business Monitoring: A. Make Monthly Reports of Quotation Sent & Follow up with Sales Engineer / Back Office. 5. Servicing of Machine Received in Oilmax Factory: A. Make list of Parts required for repairing & Forward to Sales Engineer / Back Office for sending Quotation. Follow up with sales engineer for PO. Get Machine repaired & arrange dispatch. 6. Make Monthly Field Failure Report, 7. Coordinate with Design, Quality, Production to check repeat failures & corrective action. 8. Keep Regular Contact with Customers for Service / Spares Requirement: To generate lead opportunities using secondary research. Manage, nurture and convert leads into sales opportunities. Identify strong potential prospects using initiative and creativity. Route qualified and appropriate leads to the sales team for further closure. Provide accurate and timely information as required to managers and senior management. Out reaching accounts using emails and other channels. Proficient in the use of Social Media tools like LinkedIn. Bachelor's Degree 1-3 years proven experience in prospecting, lead generation and sales management. Experience of working collaboratively in the data/Market research or sales & marketing team. Proven track record in lead generation and conversion to opportunities. Proficient with corporate productivity and web presentation tools. Mandatory Skills: Should have good communication skills. Strong listening and presentation skills. Service-oriented with a positive, well-motivated attitude. Conscientious, hard-working and driven to improve sales and activity performance beyond targets. Competent IT skills with a working knowledge of Microsoft Office, google sheets and social networking tools. Good organizational and time management skills with the flexibility to reprioritize as necessary .

Role & responsibilities : Working with a leading MNC to Carry out the installations, commissioning and attending the service calls and technical support. Should have knowledge about Electrical & Pneumatic drawings & specifications, VFD Programming, Sensors, Card system replacement, Instrumentation selections, Estimation, Application development, FAT, Installation & commissioning, Preparation of Internal test Reports, Circuit diagrams & drawings & commissioning reports, remote support to the machines. Coordinate installations with Head office and field maintenance, support, Preparing service & AMC quotations with appropriate terms & conditions & submit it to customers. Marketing of AMC for the machine and achieving the targets. Responsible for collection of service payments from customers Completing the service documentation, manuals and testing activities to ensure compliance with specifications, codes, and requirements. Carry out, inspect installations and observe operations, follow up ensure conformance to design and equipment specifications and compliance with operational and safety standards. Supervise and train customers operation team members as necessary. Investigate and test vendors and competitors' products. Overseas Installation/Service support Coordination and visit if required. Prepare and study technical drawings, specifications of electrical systems, to ensure that installation and operations conform to standards and customer requirements. Investigate customer complaints, determine nature and extent of problem, and recommend remedial measures. Assist in developing capital new equipment and major repairs. Develop spare parts and service budgets, estimating costs and forecast. As instructed by reporting manager and management. Preferred candidate profile : Degree in Mechanical/Electrical/Instrumentation Engineering Minimum 4-10 years working experience in Service and start up of capital equipment Willingness to travel Good English & communication skill is a must Additional relevant language skills are of advantage Perks and benefits : Opportunities for overseas training Dynamic and dedicated team with newly developed office and plant, Future-oriented workplace with flat hierarchies and a good working atmosphere Performance-based compensation with Gratuity, Group Insurance, Performance bonus Continuous training support in and from Germany

Handle incoming customer queries via phone, email, WhatsApp, and other platforms. Provide accurate information about our products, services, warranties, and return policies. Coordinate with the internal teams (warehouse) to resolve customer issues.

Safal Hospital is looking for Floor Coordinator to join our dynamic team and embark on a rewarding career journey Oversee daily operations on the floor, ensuring efficiency and productivity Coordinate and manage staff activities and schedules Monitor performance and provide feedback and guidance Address and resolve any operational issues or conflicts Ensure compliance with safety and quality standards Maintain accurate records and reports Communicate effectively with other departments and management Provide training and support to staff Implement and enforce policies and procedures Monitor inventory levels and coordinate with supply chain for replenishments

We are seeking a Field Service Engineer to install, maintain, and repair pumps and related systems. Responsibilities include troubleshooting, providing technical support, ensuring safety compliance, and managing customer relationships. Required Candidate profile Field Service Engineer candidate has a technical background in mechanical or electrical engineering, strong problem-solving skills, experience with pumps and equipment, with a willingness to travel.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Responsibilities: Manage service sales team & customer relationships Oversee warranty management & spares supply chain Ensure contract compliance & renewals Develop after-sales strategies & marketing plans Food allowance Health insurance Annual bonus Provident fund

About Us Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers. POSITION OVERVIEW Customer Handling for Retail & OEM Segments with High Satisfaction Level MAIN TASKS AND RESPONSIBILITIES Attending Toll Free Customer Calls & App Delegation of Customer Call for Jost & Hyva in Retail & OEM Segments Closure of Customer Call for Jost & Hyva with timely Resolution Escalating unresolved calls beyond 36 Hours Follow up for scheduled maintenance of Tippers Acting on Online Customer Feedback Enabling Timely Quotation for Spares Dispatching Warranty Spares & VOR POSITION REQUIREMENTS Educational : Any Graduate with 1-3 years of work experience with Good English and Communication Skills Proficiency : Excel & PPT Professional Experience: One or Two years experience in similar role

Key Responsibilities : After Sales Service (OE+Rep), Product Development & OEM Approvals: Enhance safety in field activity. Zero injury in the field Enhance customer satisfaction as per Organization vision & Mission. Manage customer issues and ensure effective and long-term problem resolution; analyze and handle complex problems and resolve escalated customer service situations. Need to manage PAN India after sales service team supported by Tech managers & need to provide training, motivation & provide solution for critical complaints. Dealer & Customer satisfaction by providing right product to right customer logic. Training program & planning for Dealers & big fleets Campaign for Dealers & Big fleets to build Brand & establish Product performance. Raise early warning information, in case any product issue in the market & work & coordinate until product improved. Critical Claim handling & Coordination Market QA / EWI, Survey Campaign & training to improve product performance & maintain good relations with OEMs. On-time completion of tyre development test OEM approvals New product development to sustain Commercial business . New product approval in OEM & after service to sustain OEM business. market intelligence. Competitive bench marking Prepare & conduct Survey to understand market Product performance Develop and maintain the relationship with OEM to develop various products through a collaborative approach. Existing product (Post OE Approval) performance monitoring. Field test for new OE approach & new tyre development New Tyre Technology validation Monthly submission for tyre development test & achieve target completion timing. Technical data submission (DVP) for approval to OE without delay (100% vs plan) Respond to the critical quality issue immediately. Ensure Zero ppm level for all OE supply. Provide periodical reporting to OE (Quarterly) No escalation for pending issues in OEM/Rep. Respond to OE/OE dealer complaint without delay (within 24 hours) Performance monitoring Testimonials from OE fleets, +VOV generation Tool box input OE/OE Dealer support activity (eg. Training, campaign)

Responsibilities: Manage warranty claims & returns Collaborate with R&D on product improvements Ensure customer satisfaction through timely resolutions Lead after sales services team Oversee warranty handling processes Health insurance Annual bonus Provident fund

Responsibilities: * Lead after service team, oversee all Service related managment of Circle , Managmnet of all branches , warranty management & handling. * Ensure customer satisfaction index meets AMC targets. * Manage spares Health insurance Annual bonus

Job Title: Service Executive Location: Alampur Bus Stand Salary: Up to 15,000 (In-Hand) + ESI + PF Qualification: Graduate Working Hours: 10:30 AM to 7:30 PM Experience: 1 to 2 years (Preferred) in a customer service-oriented role Job Role: We are hiring a Service Executive to join our team and manage service-related coordination and customer support tasks. The ideal candidate should have prior experience in a customer service-oriented role and be proficient in Excel and Google Sheets. Key Responsibilities: Coordinate and track service requests, ensuring timely resolution Maintain and update service data in Excel/Google Sheets Assist the service team in daily operational tasks Communicate with customers to provide service updates and support Generate daily/weekly reports and follow up on pending issues Support internal documentation and MIS work Skills Required: Proficient in Microsoft Excel & Google Sheets Prior experience in service or customer-facing roles (1 to 2 years preferred) Good communication skills (verbal & written) Attention to detail and ability to multitask Problem-solving attitude To Apply / Share CV: Contact: 93309 00499 (Mention Service Executive)

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Log service requests, complaints, or inquiries into the system with detailed notes. Liaise between customers, field service technicians, and internal departments to ensure timely service delivery. Provide status updates to customers. Required Candidate profile High school diploma or equivalent (associate’s or bachelor’s degree preferred). Proven experience in a call centre or customer service environment. Strong verbal and written communication skills. Perks and benefits 2nd & 4th Saturday off Pick & drop from Vasai stn

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

Follow up with existing clients for AMC renewals. Prepare renewal proposals and negotiate contracts. Maintain client relationships to ensure retention. Update CRM with renewal status and sales data. Identify upsell opportunities.

Hiring: Service Advisor – Automobile Industry Location: [Insert Location] Experience: Minimum 2 years Salary: Up to 30,000 + Attractive Incentives Joining: Immediate Gender Preference: Male candidates only Interested candidates share cv 9900048145