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3.0 - 6.0 years
3 - 4 Lacs
ambikapur
Work from Office
Manage daily service department operations. Ensure customer satisfaction and service quality. Supervise and train service staff. Handle customer complaints and resolve issues. Maintain service records and reports. Required Candidate profile Diploma/Degree in Automobile/Mechanical Engineering. 4–8 years’ experience in automobile service. Good leadership and communication skills. Prathama(Sr.HR) - 9109303712
Posted 2 weeks ago
5.0 - 10.0 years
11 - 15 Lacs
sanand
Work from Office
Job Purpose: This role will be responsible for providing expert technical support through THD, support product quality improvements and communicate the changes / improvements in product to ensure faster complaint closure and product issue resolution within organization's operational framework with statutory compliance. Job Responsibility: -Provide technical support on escalated complaint vehicles by diagnostic steps, technical inputs through Command Center. -Plan and Execute field investigations of unresolved complaints in co-ordination with Plant /ERC / Supplier teams. -Drive timely actions on field solutions to unresolved product complaints through daily interactions with Quality. -To ensu...
Posted 2 weeks ago
1.0 - 4.0 years
2 - 6 Lacs
wokha
Work from Office
Job Description Office Assistant/ Receptionist (Female): Roles And Responsibilities Candidate should have knowledge/ idea about NPSC course and exam patterns Must have Good Communication Skills, Qualification Graduate in any Field Both Freshers and Experienced can apply Role: Office Assistant/ Receptionist Salary: Not Disclosed by Recruiter Functional Area: Kohima, Nagaland Employment Type: Full Time For
Posted 2 weeks ago
4.0 - 6.0 years
4 - 6 Lacs
varanasi, chandigarh, jodhpur
Work from Office
Responsibilities: Manage dealer network & warranty claims Conduct product demonstrations & training sessions Develop spare parts marketing strategies Collaborate on campaign planning & execution
Posted 3 weeks ago
2.0 - 4.0 years
2 - 5 Lacs
hyderabad, chennai, bengaluru
Work from Office
Job Summary: We are looking for a proactive and customer-focused Service Incharge to oversee and manage the service operations at our [branch/location/service center]. The ideal candidate will be responsible for coordinating service activities, ensuring timely resolution of customer issues, managing service staff, and maintaining high levels of customer satisfaction. Key Responsibilities: Supervise daily service operations, ensuring timely and quality service delivery. Allocate tasks to technicians and support staff based on workload and skill level. Monitor job cards, service reports, and ensure proper documentation of all service activities. Handle customer complaints and ensure resolution...
Posted 3 weeks ago
2.0 - 4.0 years
1 - 2 Lacs
bhilai
Work from Office
Service Advisor is responsible for recording the service needs of the customers and ensuring that the vehicles are delivered on time after completion of all repair works as per the RO. Deliver high customer satisfaction CSI as per OEM Parameters, Required Candidate profile • Should be receptive and an excellent listener, Must exhibit customer friendly attitude. • Possess good communication skills. Be a proactive person. Knowledge of automobile working essential.
Posted 3 weeks ago
0.0 - 1.0 years
1 - 2 Lacs
thanjavur
Work from Office
Responsibilities: * Provide technical services on-site * Manage warranties from start to finish * Maintain high customer satisfaction index * Ensure ; timely repair completion within warranty period Location : Trichy & Pudukottai
Posted 3 weeks ago
6.0 - 11.0 years
8 - 10 Lacs
uttar pradesh
Work from Office
daytoday field activities,dealer management,customer care initiatives,customer satisfaction, service attendance,timely complaint resolution &monitor MTTR, pre-season service readiness,technical training programs,product installation and commissioning
Posted 3 weeks ago
3.0 - 8.0 years
3 - 8 Lacs
chennai
Work from Office
Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TA...
Posted 3 weeks ago
5.0 - 10.0 years
1 - 3 Lacs
lohardaga
Work from Office
Responsibilities: * Manage warranty claims & customer complaints * Oversee workshop operations & staff * Ensure after sales service excellence * Maintain high CSI scores through effective servicing
Posted 3 weeks ago
1.0 - 4.0 years
6 - 10 Lacs
bengaluru
Work from Office
I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I propose the right products & services depending on the needs of my customers I use all our channels (in-store, .in, App) to satisfy the customer s needs I propose the relevant services to the customer (buyback, repair & maintenance, personalisation). I ensure a smooth checkout experience My customer is at the centre of my activi...
Posted 1 month ago
15.0 - 22.0 years
30 - 40 Lacs
hyderabad
Work from Office
Job title: National Service Head (Commercial Vehicle) Location: Hyderabad Reports to: VP / Director - Aftermarket / Sales & Marketing The National Service Head (Commercial Vehicle/Heavy Equipment) is responsible for defining and implementing the service strategy to maximize customer satisfaction, retention, and service revenue across all commercial vehicle product lines. The role involves leading and mentoring a nationwide network of service centers and field teams, optimizing service processes, and ensuring operational excellence and profitability. Role & responsibilities Strategic planning and business growth Define and execute a comprehensive service strategy for the commercial vehicle se...
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
nashik, sinnar
Work from Office
Role & responsibilities Effective complaint management for waste water pumps Responsible for on time complaint closure Complaint/commissioning coordination with end customer and ASC Managing field service coordinators and daily complaint monitoring till closure Root cause analysis of complaints & Identify scope of improvement with data analysis Provide technical support to Field service team as required Booking & Execution of spares for warranty complaints Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Wastewater Product Group Warranty & Service agr...
Posted 1 month ago
4.0 - 7.0 years
4 - 5 Lacs
hyderabad
Work from Office
Role & responsibilities 1. Attend the Field complaints in defined State (OE & AMD). 2. Maintain Job work details and submit weekly reports 3. Maintain service payment record and ensure timely disposition 4. Ensure sufficient Float stock at service point and maintain proper record 5. Conduct Technical trainings for Dealers, Retailers and Mechanics 6. Expansion of service centres for the faster resolution of complaints. 7. To attend OE customer service activities. 8. To support field sales team in marketing activities i.e. mechanic meets, retailer meets & BP meets. 9. Market visit as per visit matrix to maintain good relationships with retailers & mechanics. 10. Any other responsibility assign...
Posted 1 month ago
5.0 - 10.0 years
4 - 6 Lacs
pune
Work from Office
Role & responsibilities 1. Call Closure: Achieve 100% call closure within 24 hours TAT. 2. CSC Operations: Ensure smooth functioning of CSC office, including infrastructure and maintenance. 3. Team Management: deploy required number of ST/CROs; review performance based on KPIs. 4. Escalation Management: Timely closure of escalation complaints. 5. Performance Targets: 95% MS closure less than 2% Repeat Calls 75 NPS in SR/MS/IR 75% SR 1hr TAT 60% IR 24hr TAT 6. Budget Management: Achieve 100% budget targets. 7. Team Motivation: Organize programs to boost ST confidence. Preferred Candidates: 1. Immediate Joiners 2. Notice period less than 30 Days
Posted 1 month ago
0.0 years
0 Lacs
vijayawada, hyderabad
Work from Office
Service Engineer Dealer Management Troubleshoot and Diagnosis Electric Vehicle service Service Technician
Posted 1 month ago
2.0 - 5.0 years
1 - 6 Lacs
bengaluru
Work from Office
Dear Aspirant Greetings from Talent21! As discussed, please find the details of the opportunity for technical customer support Engineer - Customer Service Bangalore, India Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, w...
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
chennai
Work from Office
Responsibilities: * Provide after-sales service & warranty handling * Ensure timely resolution of customer issues * Maintain equipment performance & reliability * Collaborate with sales team on product support Provident fund Food allowance
Posted 1 month ago
3.0 - 7.0 years
14 - 18 Lacs
mumbai, gurugram
Work from Office
Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics Roles and Responsibility Develop and implement effective recruitment strategies to meet client needs. Build and maintain strong relationships with clients and candidates. Conduct interviews and assessments to identify top talent. Manage job postings and candidate pipelines. Provide exceptional customer service and support to clients and candidates. Collaborate with internal teams to achieve business objectives. Job Requirements Fresher with a passion for recruitment and staffing. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-s...
Posted 1 month ago
0.0 - 4.0 years
0 - 2 Lacs
jaipur
Work from Office
Installation, servicing of electronic products Troubleshooting and repairing electrical faults. Conducting regular preventive maintenance visits at client locations. Providing product demonstrations and basic training to customers on usage.
Posted 1 month ago
3.0 - 7.0 years
3 - 5 Lacs
rohtak, abohar
Work from Office
Job Title: Field Service Engineer Solar PV Modules & Inverters Department : Customer Support Location : Rohtak - Haryana, Abohar - Punjab Job Summary: Field Service Engineer will be responsible for providing Remote or on-site technical support, troubleshooting, for Solar PV Modules, Solar Inverters, and other Solar Power system components. The role involves handling Customer Complaints, conducting system diagnostics, training customers/installers, and ensuring compliance with safety and quality standards. Role & responsibilities 1. Troubleshooting & Technical Support: Provide remote and on-site technical assistance to customers and business partners. Diagnose and resolve Electrical, Mechanic...
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
kochi
Work from Office
After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the bra...
Posted 1 month ago
5.0 - 7.0 years
5 - 7 Lacs
aurangabad
Work from Office
Role & responsibilities Technical Issue Resolution & Troubleshoot customer-reported problems (Engine parts , electrical system-related). Diagnose and resolve customer complaints related to engine performance, defects, or service. Coordinate with technical teams, dealerships, or service centres to resolve complex issues. Warranty and Service Management Lead team for Process warranty claims and communicate warranty policies clearly to customers. Schedule warranty receipt material , SAP inwarding and payment processing. Documentation and Reporting Maintain detailed records of customer interactions, complaints, and service requests. Generate reports on warranty MIS issues to improve products and...
Posted 1 month ago
6.0 - 9.0 years
3 - 4 Lacs
ludhiana
Work from Office
Responsibilities: * Lead service team, ensure customer satisfaction. * Manage warranty claims, provide technical support. * Oversee service ops, implement service mgmt strategies. * Handle customer complaints, manage warranties. Annual bonus Provident fund Health insurance Food allowance
Posted 1 month ago
1.0 - 4.0 years
3 - 5 Lacs
chennai
Work from Office
Role & responsibilities 1. Warranty Support 2. Warranty Claim handling 3. Warranty analysis Preferred candidate profile 1. BE/B.tech ECE/EEE/Mechanical or related field 2. 1-3 years experience 3. Preferably Chennai location 4. SAP knowledge added advantage. Perks & Benefits GPA & GMC employee insurance benefit, PF, transportation etc..
Posted 1 month ago
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