104 Warranty Handling Jobs - Page 3

Role Responsibilities: Visit client sites to provide equipment servicing and maintenance Address customer complaints and resolve technical issues promptly Manage warranty claims and documentation Coordinate with internal teams for parts and technical support Key Deliverables: Timely resolution of service calls at field locations Accurate reporting of service visits and warranty activities Positive customer feedback and reduced complaint recurrence Maintenance of service tools and adherence to safety protocols

Role Responsibilities: Visit client sites to provide equipment servicing and maintenance Address customer complaints and resolve technical issues promptly Manage warranty claims and documentation Coordinate with internal teams for parts and technical support Key Deliverables: Timely resolution of service calls at field locations Accurate reporting of service visits and warranty activities Positive customer feedback and reduced complaint recurrence Maintenance of service tools and adherence to safety protocols

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

ROLE : Service Scheduling & Coordination Serve as the SPOC for clients regarding service requests Assign service tasks to appropriate engineers Service Documentation / Warranty handling / AMC Generate regular reports on service performance Required Candidate profile 5+ years of exp in after-sales coordination, preferably in the machine tool, capital equipment, or industrial automation sector Diploma or BE in Mechanical / Electrical / Mechatronics Engineering

Service engineer - field at ghaziabad, UP Qualification- Diploma mechanical or electronics Exp- fresher can apply Salary- 15k- 20k Bike required

Responsibilities: * Manage warranty claims from receipt to resolution * Administer warranties through entire product lifecycle * Analyze warranty data for trends & improvements * Handle spare parts requests & deliveries Food allowance Health insurance Annual bonus Provident fund

Roles and Responsibilities Provide advisory services to customers on automobile service, warranty claims, and repair options. Manage after-sales service operations, including workshop management, final inspections, and vehicle evaluations. Handle customer complaints and queries related to technical services, body shop repairs, and vehicle maintenance. Ensure timely resolution of warranty issues through effective handling and management processes. Collaborate with internal teams to ensure seamless delivery of diagnostic testing and repair services. Desired Candidate Profile 1-3 years of experience in an auto industry or similar field (after sales service). Strong knowledge of automobile service, four-wheeler vehicles, warranty claims processing, and diagnosis techniques. Excellent communication skills for interacting with customers effectively. Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Role & responsibilities Warranty Claim Settlement Interdepartmental Coordination PDI , FSC , Warrenty data entry MIS Preparation Preferred candidate profile Strong Knowledge about Automobile / Vehicle Fluency English and Hindi computer Litercy Specially in MIS office and digital platform

Claims Management, Warranty Administration ,Ensuring customer satisfaction by addressing warranty-related concerns and providing clear communication regarding coverage and processes.

Roles and Responsibilities Provide after-sales service support to customers, ensuring timely resolution of issues related to mechanical and electrical equipment. Conduct field services, including installation, maintenance, and repair of industrial machinery and equipment. Manage warranty handling and management processes for spare parts replacement. Offer technical services such as troubleshooting, calibration, and commissioning of new installations. Collaborate with internal teams to resolve complex customer complaints. Desired Candidate Profile 1-3 years of experience in after sales service engineering or a related field. Diploma in Electrical (DE) or Diploma in Mechanical (DM) qualification required. Strong knowledge of mechanical/electrical principles and practices; ability to work with various types of machinery/equipment.

Maintaining Customer Satisfaction Index (CSI), Dealer Satisfaction Index (DSI), Mean Time to Repair(MTTR).Following up on pre-delivery inspections (PDI), installations, delivery challans (DC).Leading a team of over 20 service technicians/engineers

Maintance the plant performance records customer relation, & service call activities Coordination with Service & Erection Team Required Candidate profile Female Engineer (0-6 Months Of Exp) Proficient In Native & English Added advantage Hindi / Tamil Available to relocate to Chennai Computer Knowledge Qualification : B.E /Diploma /B.tech (Any Stream) Perks and benefits Allowance& incentives Yearly Bonus Team Outing

Responsibilities: Manage warranty claims & returns after sales service operations Ensure customer satisfaction through timely resolutions Lead service team performance improvement Travel allowance

Execution & keeping records of Installation activities Timely closing field complaints/Scheduled visits Technical Assistance to field team & customer Quotations/ proposals Sending and followup Tracking,executing invoicing against purchase orders

Role & responsibilities * Process warranty claims on a timely basis * Reconciles all warranty receivables with payments * Follows up on payment of outstanding claims * Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of Preferred candidate profile

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Role & responsibilities Designation Filed service engineer No of position 30 Contract 6 months , based on the business, we may extend Day shift night allowance - 5000 per month Fuel they may provide based on KMS Work location - to support Foxconn Bangalore Devanahalli , Tata Hosur & Narsapura, Kolar . Salary -0 to 3 ( Fresher with Bike ok ) JD Position: The incumbent will be responsible for the service of Asymtek Dispensing and Matrix AXI Systems as an OSS engineer Wistron Educational Qualifications: Essential: Bachelors Degree in Engineering (Electronics Preferred, Mechanical or Instrumentation also will be considered) Candidates with diploma can also be eligible if their experience is highly relevant to our requirement. Experience: Around 1-3 years in the installation and customer support of high value capital equipment. At least 1 year of the above experience should have been in the Southern part of India. Essential Job Duties and Responsibilities Set up, inspect and test new equipment at customer locations to ensure proper installation Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports. Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment Handle necessary administration related to quotations for customer on equipment servicing and repair Test and package of equipment prior to shipment Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. Other duties as required by management Education and Experience Requirements Relevant Diploma / Degree in Engineering 0-2 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry. Working experience in MNC is preferred. Preferred Skills and Abilities Able to work independently, positively, and a team player Strong command of spoken and written English Strong interpersonal and communication skills Motivated, proactive and resourceful Working Conditions and Physical Demands Factory environment. Can expect a of standing on long hours. Can expect work in Clean-Room environment Regards Parthiban HR 9148864860

Job description Area Service Manager EV Two-Wheeler Segment | Oben Electric Company: Oben Electric Employment Type: Full-time Location- Base Location: Ranchi , Territory Coverage: Bihar, Jharkhand, and Odisha (Frequent travel across these regions is required for the role) About the Role: Oben Electric is looking for a dynamic and proactive Area Service Manager to lead and manage service operations. While your base location will be Ranchi , the role requires travel to Bihar, Jharkhand, and Odisha so flexibility and regional travel readiness are a must. The Area Service Manager will be responsible for overseeing after-sales service operations within a designated region. The role focuses on ensuring high customer satisfaction, optimizing service processes, managing service centers, and leading a team of technicians to support the growing EV two-wheeler brand. The manager will also play a key role in ensuring charging infrastructure, maintenance, and service operations are handled effectively. Key Responsibilities: 1. Service Operations Management Oversee day-to-day service operations for EV two-wheelers. Supervise installation, maintenance, and repair of EV components, including batteries, charging systems, and motor control units. Monitor service center performance and ensure compliance with quality standards. 2. Technical Expertise & Support Provide technical guidance on EV diagnostics, repairs, and preventive maintenance. Stay updated on latest EV technologies, software updates, and troubleshooting techniques. Collaborate with engineering teams for complex repairs. 3. Customer Service & Satisfaction Ensure prompt resolution of customer issues to maintain high satisfaction levels. Analyze customer feedback and warranty claims to improve service efficiency. Implement strategies to minimize vehicle downtime. 4. Team Leadership & Development Recruit, train, and manage a team of service technicians and support staff. Conduct regular training sessions on new technologies and safety protocols. Monitor KPIs for service quality, turnaround time, and customer experience. 5. Charging Infrastructure & Network Support Ensure smooth functioning and maintenance of public and private charging infrastructure. Collaborate with partners to expand charging network coverage. Oversee home and commercial charging installations, ensuring safety compliance. 6. Parts & Inventory Management Ensure availability of spare parts, including battery packs, connectors, controllers, and sensors. Work with logistics teams to streamline spare parts supply and reduce disruptions. Manage inventory systems for efficient demand prediction and stock tracking. 7. Cost Management & Reporting Manage operational costs while maintaining service quality. Track financial performance of service centers, including labor, parts, and warranty claims. Prepare reports on service performance and cost optimization strategies. 8. Compliance & Safety Ensure compliance with EV safety standards and regulations, particularly battery handling. Conduct safety audits and training to minimize risks in EV servicing. Promote a strong safety culture within the service team. Key Requirements: 7+ years of experience in service management in the EV or two-wheeler industry. Strong technical knowledge of EV components and diagnostics. Proven experience in customer service, team leadership, and network expansion. Ability to analyze market trends and enhance customer experience strategies. Strong understanding of charging infrastructure and service network operations. Excellent leadership, problem-solving, and communication skills.

Warranty Manager is responsible for overseeing the entire warranty function for commercial vehicles, ensuring compliance with manufacturer guidelines, minimizing warranty costs, improving operational efficiency, and enhancing customer satisfaction. This role will lead the development and implementation of warranty policies and systems, manage warranty audits, and coordinate with service centers, suppliers, and internal teams. Key Responsibilities: Warranty Policy Management Define and implement warranty policies and procedures aligned with OEM standards. Periodically review and update warranty guidelines in response to product changes or customer feedback. Warranty Claim Administration Monitor end-to-end processing of warranty claims from dealerships or service centers. Approve high-value claims and ensure timely settlement and reimbursement. Analyze claim data for trends and recurring issues. Cost Control & Analysis Control warranty costs by identifying root causes and recommending corrective actions. Work with engineering and quality teams to reduce product failures and improve reliability. Dealer & Service Network Support Train and support dealer and service center staff on warranty claim procedures and software tools. Conduct regular audits and ensure compliance with warranty processes. Customer Satisfaction Handle escalated warranty complaints and ensure swift resolution. Drive initiatives to improve warranty service levels and reduce vehicle downtime. Team Leadership Lead and mentor the warranty team across regional offices and service centers. Set performance KPIs and ensure team alignment with organizational goals. Qualifications & Experience: Bachelors degree in Mechanical/Automobile Engineering (MBA preferred). 10–15 years of experience in the automotive (commercial vehicle) industry. Minimum 5 years in a leadership role managing warranty operations. Strong understanding of vehicle systems, diagnostics, and warranty analytics. Key Skills: Expertise in warranty claim management systems (SAP, DMS, CRM platforms). Analytical thinking and cost control acumen. Excellent communication, negotiation, and leadership skills. Problem-solving and customer service orientation. Knowledge of regulatory and compliance norms (especially in commercial vehicles).

Responsibilities: * Provide technical support during product installation and commissioning * Maintain customer satisfaction through timely resolution of issues * Ensure compliance with safety standards during service calls Annual bonus

Job Title: Sr. Service Engineer Customer Support Experience Required: 4+ Years Location: Jammu, India Industry: Commercial Refrigeration / HVAC / Manufacturing Reports To: Regional Service Head / Service Manager About Western Refrigeration Pvt Ltd: Western Refrigeration Pvt Ltd, a pioneer in the Indian commercial refrigeration industry, was the first manufacturer of Visi-coolers in India. With a state-of-the-art Greenfield facility in Sanjan, Gujarat, it boasts the largest plant of its kind in South-East Asia, producing over 1,000 units per day. Today, Western has an annual capacity of 360,000 units and exports to 45 countries across Asia, the Indian Subcontinent, and Africa. As an innovator, Western was among the first to use Carbon Dioxide as a refrigerant and to develop solar-powered coolers. We also pioneered the manufacturing of dispensers and stainless steel equipment for the quick-service restaurant industry. Over the past decade, Western has grown at a CAGR of 30%, with 35% of sales coming from exports Job Summary: We are looking for an experienced and customer-focused Area Service Manager to oversee service operations, ensure exceptional customer support, and drive service retention in the Ahmedabad region. The ideal candidate will have a strong technical background in commercial refrigeration, proven leadership skills, and a track record of maintaining high customer satisfaction. Key Responsibilities: Manage and lead the regional service operations for commercial refrigeration products across Jammu and surrounding areas. Act as a key customer interface, ensuring quick resolution of service complaints and nurturing strong client relationships. Drive service retention initiatives, including AMC renewals, proactive service follow-ups, and customer satisfaction programs. Supervise and coordinate the field service team, assigning tasks and monitoring daily activities and performance. Ensure timely execution of installation, maintenance, and repair services by the service team. Review and analyze customer feedback, service KPIs, and prepare regular performance reports for management. Develop and implement strategies to improve service turnaround time, first-time fix rates, and customer loyalty. Maintain service documentation, ensure compliance with warranty policies, and support internal audits and reporting needs. Ensure adherence to safety, quality, and operational protocols across all service activities. Candidate Requirements: Diploma/Degree in Mechanical / Refrigeration / HVAC / Electrical Engineering. Minimum 46 years of experience in service management, preferably in commercial refrigeration or HVAC. Strong leadership and customer relationship management skills. Proven experience in handling AMC contracts, escalated service issues, and team coordination. Technical proficiency in refrigeration systems, compressors, controls, and diagnostics. Ability to analyze data, generate reports, and improve service processes. Good knowledge of MS Office, CRM, or field service management software. Willingness to travel across the region as required.

Lead HVAC service team, plan & assign jobs, ensure timely & quality service, handle escalations, manage AMC/warranty, track inventory & tools, maintain service records, ensure compliance, and coordinate with sales, projects & accounts teams. Required Candidate profile Min 2–3 yrs in HVAC industry, strong tech & leadership skills, can read drawings/manuals, MS Office & reporting tools. B2B & ERP/CRM experience preferred.

United Automobiles is looking for BODYSHOP ADVISOR to join our dynamic team and embark on a rewarding career journey Customer Interaction: Greet customers, assess their vehicle repair needs, and provide detailed explanations of the repair process Estimates: Create detailed repair estimates, including labor and parts costs, and communicate these to customers and insurance adjusters as needed Insurance Coordination: Work closely with insurance companies to obtain necessary approvals and ensure timely claims processing Scheduling: Schedule repair appointments and provide customers with accurate timelines for completion Parts Management: Order and track the availability of parts needed for repairs and ensure they are ready for the repair process Quality Control: Inspect repaired vehicles to ensure the quality of work meets industry standards and customer satisfaction Progress Updates: Keep customers informed about the status of their vehicle's repair and address any questions or concerns promptly Documentation: Maintain accurate and organized records of repair orders, estimates, invoices, and other relevant documents Cost Control: Monitor and control repair costs to maximize profitability and minimize waste Conflict Resolution: Resolve customer concerns or disputes in a professional and customer-focused manner Safety: Promote and enforce safety protocols and practices in the bodyshop to protect employees and customers Up-Selling: Identify and recommend additional maintenance or repair services to customers when appropriate

FMS Services Sales, Delivery and Management Skills.Experience in IT services sales, specifically AMC, FMS, or managed IT services. B2B Follow-up with OEM’s.IT Services Business Generation, AMC / Warranty Asset tracking for renewal

Field Servicing of auto parts / brakes at dealer/customer end. Communication in English & Hindi. Gathering product and competitors data. Technical analysis. Travelling. Training to mechanic/dealers, campaigning etc Required Candidate profile Team Lead position with 8 to 10 years experience (BE/B Tech) and essential to know 2 regional language (Hindi/Tamil) and English, ability to effectively lead the team PAN-India, & field service