Role Overview: We are looking for a skilled Service Engineer to join our team at Eltech Appliances. In this role, you will be responsible for ensuring the optimal performance of our systems and providing technical support to our customer. Responsibilities Assist / Manage in all the installation, maintenance, and troubleshooting of product in a timely manner. Educate the client on how to use and maintain their product. Collaborate with seniors to resolve complex technical issues. Document all interactions and resolutions in our ticketing system to support, maintain accurate records. Participate in the development of technical documentation. Adhere to companys procedures and protocols. Build positive relationship with customers. Required and Preferred Qualifications 3+ years of experience. Proficient in diagnosing and resolving issues in a fast-paced environment. Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. Experience with CRM Software (Customer Relationship Management) and ticketing systems.
Role Overview: We are looking for a skilled personnel to join our team at Eltech Appliances. In this role, you will be responsible for ensuring the optimal performance of our systems and providing technical support to our customer. Responsibilities: Assist / Manage in all the installation, maintenance, and troubleshooting of product in a timely manner. Educate the client on how to use and maintain their product. Collaborate with seniors to resolve complex technical issues. Document all interactions and resolutions in our ticketing system to support, maintain accurate records. Adhere to companys procedures and protocols. Build positive relationship with customers. Required and Preferred Qualifications: Technical Qualification with 5+ years of experience. Proficient in diagnosing and resolving issues in a fast-paced environment. Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. Experience with CRM Software (Customer Relationship Management) and ticketing systems.