Warranty Incharge

Kinetic Engineering

7 - 8 years

8 - 10 Lacs

Ahmednagar

Posted:1 week ago| Platform:

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Skills Required

Warranty Warranty Management Warranty Analysis Warranty Claims Warranty Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Providing training and guidance to team members on warranty policies, procedures, and best practices.
Developing, implementing, and maintaining warranty policies and procedure
Warranty best warranty Policy preparation in comparison with the industry
Getting Approval from the supplier for the failed parts in consultation with purchase department
Coordination with the accounts department for issuing the credit / Debit notes to dealer
Reviewing and processing warranty claims, ensuring accuracy and on time settlement of warranty claims
Analysing failed parts to determine root causes and identify potential improvements.
Collaborating with suppliers and vendors to resolve warranty claims and improve product quality.
Managing warranty costs, identifying trends, and implementing cost-saving initiatives.
Ensuring prompt and satisfactory resolution of warranty-related issues for customers.
Generating reports and analysing data to identify trends, opportunities for improvement, and warranty performance metrics.
Identifying opportunities for process improvements and implementing changes to enhance warranty operations.

Preferred candidate profile

Familiarity with warranty policies, procedures, and regulations.
Excellent written and verbal communication skills.
Solving Skills: Ability to resolve complex warranty issues and negotiate with suppliers
Ability to adapt to changing priorities, processes, and technologies.
Ability to analyse data, identify trends, and make informed decisions.
Ability to work effectively with cross-functional teams, including sales, service, and suppliers.

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