Warranty Incharge

Role & responsibilities

• Providing training and guidance to team members on warranty policies, procedures, and best practices.
• Developing, implementing, and maintaining warranty policies and procedure
• Warranty best warranty Policy preparation in comparison with the industry
• Getting Approval from the supplier for the failed parts in consultation with purchase department
• Coordination with the accounts department for issuing the credit / Debit notes to dealer
• Reviewing and processing warranty claims, ensuring accuracy and on time settlement of warranty claims
• Analysing failed parts to determine root causes and identify potential improvements.
• Collaborating with suppliers and vendors to resolve warranty claims and improve product quality.
• Managing warranty costs, identifying trends, and implementing cost-saving initiatives.
• Ensuring prompt and satisfactory resolution of warranty-related issues for customers.
• Generating reports and analysing data to identify trends, opportunities for improvement, and warranty performance metrics.
• Identifying opportunities for process improvements and implementing changes to enhance warranty operations.

Preferred candidate profile

• Familiarity with warranty policies, procedures, and regulations.
• Excellent written and verbal communication skills.
• Solving Skills: Ability to resolve complex warranty issues and negotiate with suppliers
• Ability to adapt to changing priorities, processes, and technologies.
• Ability to analyse data, identify trends, and make informed decisions.
• Ability to work effectively with cross-functional teams, including sales, service, and suppliers.