24 Warranty Claims Jobs

Job Summary: We are seeking a highly skilled SAP SM (Service Management) Consultant with expertise in SAP HANA to support and enhance our SAP Service Management processes. The ideal candidate should have hands-on experience in SAP SM module configurations, integrations with S/4HANA, and end-to-end service management processes . Key Responsibilities: SAP SM Implementation & Support: Configure, customize, and enhance SAP SM functionalities in an S/4HANA environment. Business Process Analysis: Work closely with business stakeholders to analyze service processes and recommend best practices. Integration with SAP Modules: Collaborate with SD, MM, PM, and FI/CO teams for seamless integration. Incident & Change Management: Troubleshoot issues, provide resolutions, and implement process improvements. Enhancements & Upgrades: Work on system upgrades, migration to HANA, and deployment of new features. User Training & Documentation: Conduct end-user training and prepare functional documentation. Required Skills & Qualifications: Experience: Minimum 5+ years in SAP SM with hands-on exposure to SAP HANA/S/4HANA. Technical Expertise: Strong understanding of Service Order Management, Warranty Claims, Service Contracts, and Repair Processing. Integration Knowledge: Good knowledge of SD, MM, PM, and CS modules. SAP HANA Experience: Experience in SAP S/4HANA migration or implementation is preferred. Analytical & Problem-Solving Skills: Ability to troubleshoot issues and optimize business processes. Communication: Strong verbal and written communication skills for stakeholder management. Preferred Skills (Nice to Have): Experience with Fiori/UI5 apps related to SAP SM. Knowledge of ABAP debugging and BAPI enhancements. Experience in SAP Cloud Platform (BTP) integrations. Certification in SAP S/4HANA Service Management is a plus.

Warranty Manager is responsible for overseeing the entire warranty function for commercial vehicles, ensuring compliance with manufacturer guidelines, minimizing warranty costs, improving operational efficiency, and enhancing customer satisfaction. This role will lead the development and implementation of warranty policies and systems, manage warranty audits, and coordinate with service centers, suppliers, and internal teams. Key Responsibilities: Warranty Policy Management Define and implement warranty policies and procedures aligned with OEM standards. Periodically review and update warranty guidelines in response to product changes or customer feedback. Warranty Claim Administration Monitor end-to-end processing of warranty claims from dealerships or service centers. Approve high-value claims and ensure timely settlement and reimbursement. Analyze claim data for trends and recurring issues. Cost Control & Analysis Control warranty costs by identifying root causes and recommending corrective actions. Work with engineering and quality teams to reduce product failures and improve reliability. Dealer & Service Network Support Train and support dealer and service center staff on warranty claim procedures and software tools. Conduct regular audits and ensure compliance with warranty processes. Customer Satisfaction Handle escalated warranty complaints and ensure swift resolution. Drive initiatives to improve warranty service levels and reduce vehicle downtime. Team Leadership Lead and mentor the warranty team across regional offices and service centers. Set performance KPIs and ensure team alignment with organizational goals. Qualifications & Experience: Bachelors degree in Mechanical/Automobile Engineering (MBA preferred). 10–15 years of experience in the automotive (commercial vehicle) industry. Minimum 5 years in a leadership role managing warranty operations. Strong understanding of vehicle systems, diagnostics, and warranty analytics. Key Skills: Expertise in warranty claim management systems (SAP, DMS, CRM platforms). Analytical thinking and cost control acumen. Excellent communication, negotiation, and leadership skills. Problem-solving and customer service orientation. Knowledge of regulatory and compliance norms (especially in commercial vehicles).

Job Summary: We are seeking a highly organized and detail-oriented Service Planner to manage warranty claims and customer care activities. The successful candidate will be responsible for ensuring timely and efficient processing of warranty claims, coordinating with customers and dealers, and providing excellent customer care. Key Responsibilities: Warranty Claim Planning: Plan and process warranty claims, ensuring accurate and timely submission and approval. Customer Care: Coordinate with customers and dealers to resolve issues and provide excellent customer care. Scheduling: Schedule warranty repairs and maintenance activities, ensuring efficient use of resources. Communication: Communicate effectively with customers, dealers, and internal stakeholders to ensure smooth execution of warranty claims and customer care activities. Data Analysis: Analyze data and trends to identify areas for improvement and implement process improvements. Policy and Procedure: Stay up to date with company policies and procedures related to warranty claims and customer care. Requirements: Experience: Minimum 2-3 years of experience in warranty claims management, customer care, or a related field. Education: Diploma or degree in a relevant field, such as business administration or engineering. Skills: Excellent organizational, communication, and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks. Technical Knowledge: Good understanding of warranty claims management processes, customer care principles, and industry regulations

Role & responsibilities Role & responsibilities Process and validate warranty claims from service centers and dealers. Ensure claims comply with company policies and guidelines. Develop and enforce warranty policies and procedures. Work closely with service teams, dealerships, and suppliers for warranty-related issues. Provide training to service teams on warranty procedures and claim submission. Assist customers with warranty-related concerns and escalations. Track and report warranty trends, failure rates, and claim patterns. Prepare periodic reports for senior management on warranty performance. Recommend process improvements based on data insights. Education: Bachelor's degree in Mechanical / Automobile Engineering or a related field. Skills: Strong analytical and problem-solving abilities. Knowledge of vehicle components, warranty policies, and claim handling. Excellent communication and coordination skills. Proficiency in MS Excel and warranty management systems. Preferred Qualifications: Prior experience in the two-wheeler or EV segment. Knowledge of warranty analytics and cost reduction strategies. Ability to handle multiple stakeholders and high-pressure situations. Behavioural Competencies desired: Strong analytical and problem-solving skills. Excellent communication and relationship-building skills. Ability to work collaboratively and manage multiple stakeholders.

Sharayu Toyota Leading Dealer for Toyota passenger cars across RoM and Goa require dynamic and result-oriented professionals for our business outlets at Pune (Tathawade, PCMC, West Pune & Pune District). Roles and Responsibilities: Greet customers and offer excellent customer service from intake to release of their vehicles Determine and diagnose car issues based on customer description and vehicle condition Translate customer-reported problems to actionable work orders for technicians to complete Order necessary parts from suppliers and double-check that they are delivered to technicians Ensure that automotive work provided to customers meets company quality standards Invoice and collect payment from customers for services rendered Looking for a Service Advisor who have 1 to 4 years of experience of Automobile industry (4 wheeler showroom).Experience- 1-4 Years, Candidate should have experience of dealership is must.Qualification- minimum Graduate / Diploma in automobile EngineeringLocation- Pune CTC- 3L-3.5L PA Required skills: Technical competence Good communication skills.The ability to coach and develop others.Commercial awarenessConscientiousness Perks and Benefits PF,ESIC

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

Manage warranty claims from receipt to resolution, ensuring timely and accurate processing. Develop and maintain relationships with dealerships, customers, and internal stakeholders to resolve issues promptly. knowledge of DMS

Job Title: Warranty Analyst Seeking Applicants with a Background in Automotive OEM Industry The Warranty Analyst will be responsible for analyzing warranty claims and assisting in the management of warranty policies and processes. This role involves reviewing warranty claims for accuracy, ensuring compliance with company policies, and collaborating with various departments to enhance warranty operations. The analyst will also provide insights and reports to management regarding warranty trends, costs, and potential areas for improvement. Key Responsibilities: - Review and analyze warranty claims to identify patterns and trends in product performance. - Collaborate with cross-functional teams to gather necessary documentation and information regarding warranty claims. - Prepare and maintain warranty reports to share findings with management and recommend improvements. - Monitor warranty costs and perform root cause analyses to identify potential product issues. - Identify patterns and trends in warranty claims data to provide insights and recommendations for process improvements. - Prepare reports summarizing warranty claims and related data for management review. - Conduct warranty audits to ensure compliance with company standards and regulations. - Monitoring & tracking of warranty performance post WOR. Review & plan of post follow up reviews basis result. - Pre-Audit analysis & feedback to regional PICs - Stay updated on industry trends and best practices related to warranty management and analysis. - Market intelligence on evolving warranty policies, conditions & offerings (EV / ICE) - Budgeting / Provisioning / Cost monitoring – Provision Vs expense (Goodwill, Warranty, Extended Warranty) Skills Required: - Proficiency in Microsoft Excel for data analysis and reporting. - Familiarity with warranty management systems and databases. - Experience with business intelligence tools for data visualization and reporting (e.g., Tableau, Power BI). - Understanding of enterprise resource planning (ERP) systems related to warranty processes. - Knowledge of statistical analysis tools is a plus. The ideal candidate will have a background in warranty analysis, quality assurance, or a related field and a passion for improving product reliability and customer satisfaction.

Role & responsibilities Gathering all the Reported Warranty / Out of Warranty claims from Technical Support teams in the countries in South East Asia Zone which are Controlled from India. Process the data as per the set process for Warranty claim processing as per China and UK. Maintain the rolling sheet for warranty claim process and update on regular basis. Generate Warranty Ref. No. for tracking and customer feedback. Confirm back to Country Technical teams and customer on the acknowledgement of Claim Received. Receive and follow through for Inspection of the faults and update on the required spare parts from Thailand Repair Team. Provide timely order information to Operations team for spare parts and follow up for Order Acknowledgement and ETA. Maintain and complete the Fault History and Record Repair History for all units that are received in TH Repair Centre. Ensure Dispatch Documentation includes copy of the same. Organize and maintain the Audit Process for Repair Centre with UK with support from TH RC team. Maintain the record of Tools and Equipments used in the Repair Centre and develop tools for asset management, Calibration and ISO compliance. File all Warranty Claims with China and UK on monthly basis and get the approval for Credit Notes / Replacements from source and extend same to COC and Finance for accounting. Ensure and Track Replacement and Repaired Drives reach customers on committed time and close the loop with Customer, COC, Logistics and Source Plants. Manage the 3rd Party Repair Centers in the Countries efficiently and monitor their TAT and quality of work. Ensure proper monitoring of spare parts supplied to 3rd Party Repair Centers and accounting of the same.

SUMMARY Warranty Claims Processor Job Summary We are in search of a Warranty Claims Processor to uphold the quality and service standards of the Warranty Claims processing team in alignment with the contracted Service Level Agreement. The ideal candidate will be accountable for examining warranty claims, facilitating recovery, and assigning appropriate responsibilities, as well as formulating and executing strategies to improve operational efficiencies. Location and Shift Timings Work Location : Airoli, Navi Mumbai Shift Timings : 12.30 PM- 10 PM & 7.00 AM to 4.30 PM WFH / WFO : Hybrid Responsibilities Develop and execute strategies to improve operational efficiencies Examine warranty claims, facilitate recovery, and assign appropriate responsibilities Conduct and assess monthly reporting Execute queries and conduct verification and analysis of warranty claims using available external resources Record and append comments to warranty claims Required Skills **Experience : Min 1 year to max 3 years preferred worked as service advisor, Warranty claims assessor role** BE Automobile Graduate/12th + Diploma with Automotive experience BE Mechanical Graduate/12th + Diploma with Automotive experience Experience in Warranty ( Aftermarket services) domain Experience with Auto components Interpersonal skills to deal with dealers, warranty engineers, etc. Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Organized, timely, pro-active, and highly productive Experience in Warranty /Auto Dealership Requirements Requirements: **Experience : Min 1 year to max 3 years preferred worked as service advisor, Warranty claims assessor role** BE Automobile Graduate/12th + Diploma with Automotive experience BE Mechanical Graduate/12th + Diploma with Automotive experience Experience in Warranty ( Aftermarket services) domain Experience with Auto components Interpersonal skills to deal with dealers, warranty engineers, etc. Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Organized, timely, pro-active, and highly productive Experience in Warranty /Auto Dealership Benefits Budget:30K CTC Click to chat with 2COMS (10:00 am - 06:00 pm) post applying: https://url.2coms.com/68 To start chat , click link & then press enter once the keyword ( Start Chat For Job ) pops up on the typing area of WhatsApp.

Job Title: Warranty Executive/Incharge Company Overview: Autobahn Trucking Corporation, a subsidiary of Nippon Group, is one of Kerala's largest privately-owned companies, specializing in the automotive sector. Established in 2012 and we have expanded across Kerala, Maharashtra, and Goa. With over 2,000 + employees, our professionally managed team drives innovation and excellence in automotive trading and services. Role: We are seeking a skilled Warranty Executive/Incharge to manage warranty processes, ensure customer satisfaction, and maintain compliance with manufacturer guidelines. The role involves coordinating warranty claims, liaising with stakeholders, and supporting our service operations. Key Responsibilities: Process and validate warranty claims in line with company and manufacturer policies (e.g., Daimler India). Coordinate with service teams, customers, and manufacturers to resolve warranty issues efficiently. Maintain accurate records of warranty claims, approvals, and rejections. Ensure compliance with warranty terms, conditions, and regulatory requirements. Train service staff on warranty procedures and updates. Handle customer queries and escalations related to warranty services. Prepare reports on warranty performance for management review. Qualifications: Diploma or BTech in Automobile Engineering, Mechanical Engineering, Business Administration, or related field. 2-7 years of experience in warranty management, preferably in the automotive or commercial vehicle sector. Strong understanding of warranty processes and automotive systems. Proficiency in MS Office (Excel, Word) and warranty management software. Location: Muvattupuzha, Ernakulam Experience: 2-7 years Job Type: Full-time Application: Join Autobahn Trucking Corporation and contribute to our legacy of excellence in the automotive industry. Apply now on Naukri.com with your updated resume! Keywords: Warranty Executive, Warranty Incharge, Automotive Warranty, Commercial Vehicles, Daimler India, Autobahn Trucking, Kerala

Urgentvacancyforexpcandidates Worklocation@omr Qualification-DiplomainAutomobile/Mechanical Expcandidatesmust ExpinAutomobile/InternshipexpinAutomobilemust GoodengwithHindi/Telugu/Malayalamismandatory FordetailspingHRSwetha-9952798409(call/watsapp)

Service Advisor is responsible for recording the service needs of the customers and ensuring that the vehicles are delivered on time after completion of all repair works as per the RO. Deliver high customer satisfaction CSI as per OEM Parameters, Required Candidate profile • Should be receptive and an excellent listener, Must exhibit customer friendly attitude. • Possess good communication skills. Be a proactive person. Knowledge of automobile working essential.

Role & responsibilities Effective complaint management for wastewater pumps Responsible for on time complaint closure Complaint/commissioning coordination with end customer and ASC Managing field service coordinators and daily complaint monitoring till closure Root cause analysis of complaints & Identify scope of improvement with data analysis Provide technical support to Field service team as required Booking & Execution of spares for warranty complaints Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Wastewater Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Preferred candidate profile Formal education: Degree/Diploma Mechanical/Electrical # Professional experience: 6/8 Years (Experience in Submerged Pumps) # Male candidates with comprehensive pump industry knowledge. # Special skills : 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

Role & responsibilities Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Industrial Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Preferred candidate profile Formal education: Degree/Diploma Mechanical # Male candidates with comprehensive pump industry knowledge # Professional experience: 8 /10 Years (Experience in Pump Industry Only) # Carry Out Warranty complaint resolution & claim management activity # Handling & resolving complaint for Standard Industrial Product Group in stipulated time frame # Special skills: 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, SQL and Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

Hello Jobseekers!! Greetings from Apex Services!! We are inviting applications for the profile of Warranty claim processor in a Multinational company!! Qualification - Graduate in B.E / B.tech in Mechanical & Automobile Experience - 1 to 3 years of experience with good communication skills are eligible CTC - 30k CTC monthly(Experienced) shift timings - Rotational shifts Work location - Mumbai 5 days working Work mode - Work from office Night shift, cab facility Immediate Joiners Interested candidates can apply or share their resumes on - recruit.corp6@apexservices.in

SUMMARY Warranty Claim Processor at Leading MNC Industry : Automobile Industry Country : India State/Province : Maharashtra Work Location : Airoli, Navi Mumbai Shift Timings : Rotational shift WFH / WFO : Hybrid Operational Responsibilities Develop and implement strategies to enhance operational efficiencies Investigate warranty claims, facilitate recovery, and assign appropriate responsibilities Conduct and review monthly reporting Run queries and perform verification and analysis of warranty claims using available external resources Document and add comments to warranty claims Required Skills Strong interpersonal skills to interact with suppliers, warranty engineers, etc High level of data processing accuracy and detail orientation Expertise in desktop software usage, particularly MS Office Suite with a focus on Excel Organized, timely, pro-active, and highly productive Excellent written communication skills in English Ability to multitask and pay attention to detail BE Mechanical/Automobile with 1 years of experience in Warranty claim process for automobile. Preferred BE Mechanical/Automobile Graduate Experience in Warranty Claim for Automobile Strong interpersonal skills to deal with dealers, warranty engineers, etc Basic level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task Requirements Requirements: : BE Mechanical/Automobile Minimum 1 year of experience in Warranty Claim for Automobile Benefits Budget: 25000 CTC Click to chat with 2COMS (10:00 am - 06:00 pm) post applying: https://url.2coms.com/68 To start chat , click link & then press enter once the keyword ( Start Chat For Job ) pops up on the typing area of WhatsApp.

Role & responsibilities Onsite Troubleshooting: Conduct thorough inspections and fault diagnostics of solar pumping systems installed at customer sites. Identify and resolve technical issues, such as electrical faults, pump malfunctions, or any other system-related problems. Warehouse Visits : Coordinate with clients to visit their warehouses for necessary repair work and ensure that Motor / Pump / Controller are functioning optimally and fulfils warranty requirements. Repair and Maintenance: Perform repairs and maintenance tasks on solar pumping systems, ensuring that they function optimally and adhere to industry standards. This may include replacing faulty components ( Pump / Motor / Controller) , wiring, or any other necessary repairs. Customer Support: Interact with customers in a professional and courteous manner, addressing their concerns and inquiries. Provide clear explanations of the service processes and offer appropriate solutions to ensure customer satisfaction. Warranty Services: Administer warranty services for solar pumping systems and handle warranty-related claims efficiently. Coordinate with the relevant department and Authorised Service Center to ensure seamless service delivery to customers. Documentation and Reporting: Use email and an Android App to report your daily assignments, completed tasks, and updates on ongoing service activities. Maintain accurate records of service calls, repairs, and customer interactions. Prepare detailed service reports and submit them in a timely manner to the supervisor. Service Material Management : Keep track of service materials and spare parts, ensuring that you have an adequate inventory to meet service demands. Properly organise and store materials at your location for easy accessibility. Training and Development: Stay updated with the latest advancements in solar technology and attend training sessions to enhance technical knowledge and skills. Continuously improve your expertise in troubleshooting and repairing solar pumping systems. Quality and Efficiency: Strive to deliver high-quality service and resolve complaints efficiently, minimizing system downtime and ensuring customer satisfaction. Safety Compliance: Adhere to all safety guidelines and protocols while performing service tasks, ensuring a safe working environment for yourself and others around you. Preferred candidate profile Perks and benefits

AREA SALES MANAGER TAMIL NADU & KERALA Role & responsibilities * Achieve targets for Service Efficiency level for the Region in conjunction with Dealer and Regional Service Engineers. * Ensure high Customer Satisfaction Level at Region * Achieve Parts & AM products Sales Target for the region. * Generation and Execution of Service Contracts in the region. * QFR reporting to HO with Failure Analysis and Field Fix. * Technical Support to Regional Service Engg / Dealer Service Engineer and guidance on troubleshooting and critical component overhauling. * Ensure Viability of all the dealers of the region , Implementation of SAN , Training of Dealer Service Engg. , Ensure manpower to M/c ratio Requirements: * 9-15 years into compressor segment and on filed experience

Role & responsibilities : Log, analyze & resolve customer complaints. Responsible for MIS dashboard to track warranty costs, failure rate & defect trends. Coordinate with internal teams to implement corrective & preventive actions. Monitor customer feedback and warranty claims to identify recurring quality issues. Conduct audits at customer sites to assess product performance. Conduct customer visits, surveys and feedback sessions to understand expectations. Work on customer - centric improvement projects to enhance product reliability. Use tools like 8D, CAPA & Root Cause Analysis (RCA) to address quality concerns. Preparing detailed quality reports, presentations & Dashboards for Management. Preferred candidate profile Desired Candidates B.E / B.Tech Mechanical/Automobile/ with more than 10 years of working experience in customer quality, warranty management or filed service preferably in construction equipment, heavy machinery or automobile industry. Understanding of construction equipment's (Compactors, Rollers, Pavers etc.) their components and performance parameters will be an added advantage. Strong experience in handling customer complaints and ensuring timely resolution. Technical expertise in hydraulic and electrical parts. Familiar with SAP for Warranty Claim tracking, quality reporting and defect monitoring. Ability to work collaboratively with cross-functional teams. Excellent communication and presentation skills. German language skills will be an added advantage.

SUMMARY Warranty Claim Processor at Leading MNC Industry : Automobile Industry Country : India State/Province : Maharashtra Work Location : Airoli, Navi Mumbai Shift Timings : Rotational shift WFH / WFO : Hybrid Operational Responsibilities Develop and implement strategies to enhance operational efficiencies Investigate warranty claims, facilitate recovery, and assign appropriate responsibilities Conduct and review monthly reporting Run queries and perform verification and analysis of warranty claims using available external resources Document and add comments to warranty claims Required Skills Strong interpersonal skills to interact with suppliers, warranty engineers, etc High level of data processing accuracy and detail orientation Expertise in desktop software usage, particularly MS Office Suite with a focus on Excel Organized, timely, pro-active, and highly productive Excellent written communication skills in English Ability to multitask and pay attention to detail BE Mechanical/Automobile with 1 years of experience in Warranty claim process for automobile. Preferred BE Mechanical/Automobile Graduate Experience in Warranty Claim for Automobile Strong interpersonal skills to deal with dealers, warranty engineers, etc Basic level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task Requirements Requirements: : BE Mechanical/Automobile Minimum 1 year of experience in Warranty Claim for Automobile Benefits Budget: 25000 CTC Click to chat with 2COMS (10:00 am - 06:00 pm) post applying: https://url.2coms.com/68 To start chat , click link & then press enter once the keyword ( Start Chat For Job ) pops up on the typing area of WhatsApp.

Knowledge of Bodyshop and workshop operations with claim settlement process. Working experience in Bodyshop will be given priority. Having good knowledge of DMS and lesioned with MSIL for warranty claim. Familiar with tally, current SOP of MSIL.

Service vice president is responsible for improving customer satisfaction increasing productivity and ensuring quality They lead the development of new products and services the delivery of services carried out by PS teams within the organization