52 Warranty Claims Jobs

• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities: - 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution

The Warranty Manager is responsible for overseeing and managing all warranty-related operations. This includes processing claims, ensuring compliance with manufacturer guidelines, coordinating with service teams. Contact- 9109323199

Job Summary: Oversees the installation, modification, upgrade and maintenance of manufacturing equipment. Maintains current records on equipment manufacturers. technical notices, upgrades and safety issues. Studies equipment performance and reliability. Establishes programs and solutions for increasing up-time and for equipment problems that affect the manufacturing process. Provides technical support to the manufacturing equipment repair and process engineering organizations. SOW Lab Support Engineer Job Description & Key Responsibilities: • Set up test configurations in the lab as advised by the Engineering team. Deliver within the defined SLA. Coordinate with cross-functional teams if necessary to complete the assigned tasks. • Manage miscellaneous tasks inside the lab. Prepare and maintain work reports and service reports. Track the equipment maintenance and calibration schedules. Coordinate with vendors to establish new setups in the lab. Basic knowledge of the LAB area complies with ESD & EHS standards. Prepare monthly reports. Collaborate effectively with the team and be willing to learn new technologies and equipment operations. Proficiency in hardware and software installation. Experience in the installation and maintenance of memory testers such as Advantest, Flex Star, Teradyne. Diagnostic and calibration experience with memory testers and chambers. Familiarity with desktop support, AD maintenance, Win Server. Experience in a Linux environment CentOS & Ubuntu. Good understanding of IT infrastructure hierarchy, Proficient with MS Office. Experience with any ticketing system is mandatory, Python knowledge. Vendor coordination for warranty claims, repairs, and services. Jira ticketing experience (not mandatory) & Quality tools or certification with 5S,6S, AI awareness. Work with technicians to fix issues in limited time frame. Ensure the LAB area complies with ESD & EHS standards. Collaborate with different teams, Coordinate within the team to resolve any challenges. Be a team player, adapting and learning new technologies and equipment operations. Effective communication skills, both written and spoken. • Strong analytical skills for technical issue resolution. Educational Qualifications: Minimum qualification should be Diploma in (EC, EE, CS) with 4-5 years of experience or BE/B. Tech (EC, EE, CS) with 5-6 years of experience in a relevant field

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

Role & responsibilities Setup and scale service operations across markets Ensure adherence to service SLAs, customer satisfaction and complaint resolution Monitor service centers, ensure SOP adherence, training, and infrastructure support Drive digitization in service operations CRM, diagnostics, parts ordering Lead spare parts availability, warranty cost control, and claims management Build and manage training programs for field service teams Support product teams with field feedback and data Drive cost efficiencies and KPI improvements across service vertical Preferred candidate profile B.Tech./MTECH Mechanical or Automobile Engineering with 15+ years in automotive post-sales/service operations with minimum 5+ years in EV/3W/2W segment. Proven track record of managing pan-India service operations or large regional clusters. Experience in building service networks and managing authorized service centers (ASCs). Prior leadership in an OEM / automotive company with exposure to EVs is highly desirable. Strong understanding of vehicle diagnostics, field service, and CRM systems. Knowledge of IOT and electrical parts is highly recommended Experience of setting up of complete team and driving is a must Key KPIs / Success Metrics Customer Metrics: NPS, Customer Retention Rate, Complaint TAT Operational Metrics: MTTR (Mean Time to Repair), FTFR (First Time Fix Rate), TAT (Turnaround Time) Cost Metrics: Warranty Cost per Unit, Cost per Repair Parts Metrics: Spare Part Fill Rate, Inventory TAT Network Health: ASC Coverage, Service Readiness for Launches, Training Completion Rate Setting up AMC vertical, spare parts and service booklets and its structure Behavioral Competencies: Customer Centricity Execution Excellence Analytical Thinking Team Leadership Continuous Improvement Orientation Team building

As a Dealer Workshop Management professional, you will be responsible for monitoring and guiding dealer workshops to ensure operational efficiency, manpower productivity, and workshop infrastructure meet the required standards. You will play a key role in ensuring adherence to Kias service processes, SOPs, and standards, along with conducting regular audits and performance reviews of service dealerships. In terms of Customer Experience Enhancement, your focus will be on driving CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. You will be expected to handle escalated customer complaints, analyze root causes, and provide effective resolution strategies. Additionally, you will support dealers in managing customer retention and loyalty programs to enhance overall customer satisfaction. Service KPI Monitoring will be a crucial aspect of your role, where you will track key performance indicators such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. Identifying performance gaps and providing necessary training or process corrections to improve these metrics will be part of your responsibilities. Technical Support & Training will also be a core component of your job, involving coordination with the technical team for complex issues and providing support to dealers in field fixes. Conducting regular on-site training and knowledge-sharing sessions for dealer service teams will be essential for ensuring continuous improvement in service quality. You will also be responsible for monitoring warranty claims, evaluating claim trends, and ensuring compliance with corporate policies related to Warranty and Policy Compliance. Supporting in the implementation of field actions, service campaigns, and recalls will be crucial to maintain high service standards. Lastly, your role will involve providing valuable Market Feedback and Reporting to the Head Office on product performance, recurring issues, and regional trends. Submitting monthly reports on dealer performance and field activities will help in tracking progress and identifying areas for improvement.,

To efficiently manage customer complaints related to both warranty and non-warranty across PAN India by establishing a robust, process-driven framework that links all relevant service points.

Hiring: Service Advisor – Automobile Industry Location: [Insert Location] Experience: Minimum 2 years Salary: Up to 30,000 + Attractive Incentives Joining: Immediate Gender Preference: Male candidates only Interested candidates share cv 9900048145

• Dealer Workshop Management: • Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. • Ensure adherence to Kia’s service processes, SOPs, and standards. • Regular audits and performance reviews of service dealerships. • Customer Experience Enhancement: • Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. • Handle escalated customer complaints, analyze root causes, and provide resolution strategies. • Support dealers in managing customer retention and loyalty programs. • Service KPI Monitoring: • Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. • Identify gaps and provide training or process corrections to improve metrics. • Technical Support & Training: • Coordinate with the technical team for complex issues and support dealers in field fixes. • Conduct regular on-site training and knowledge sharing sessions for dealer service teams. • Warranty and Policy Compliance: • Monitor warranty claims, evaluate claim trends, and ensure compliance with corporate policies. • Support in implementing field actions, service campaigns, and recalls. • Market Feedback and Reporting: • Provide feedback to HO on product performance, recurring issues, and regional trends. • Submit monthly reports on dealer performance and field activities.

Analyst Aftermarket Function: Operations Location – Kolkata With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Analyst - Aftermarket In this role, you Customer Support in After Sales topics and managing customer requests & claims. Responsibilities Processing of customer enquiries • Calculation & creation of repair & service quotes including technical description. Monitoring of the cases (technical, administrative, delivery times & customer contact) Analysis of customer needs and subsequent implementation of individual concepts Support in After Market / After Sales strategies & processes Project lead of selected cases in the section of technical support, claims and customer satisfaction Internal and external preparation, coordination and management of customer claims Problem-solving-oriented work with a high level of technical understanding and customer orientation Systematic root cause analysis and definition of sustainable corrective measures and documentation of the results Processing of warranties incl. statement to the customer Creating technical customer reports and its analysis Ensures compliance with all legal and other guidelines applicable in the company Drive Project Management of MRO and Services Handles technical queries from Customers Close cooperation with Field Service and Shopfloor Service Support Order Management team on technical Spare Part RFQ’s Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making. Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment. Work effectively in a team environment. Qualifications Minimum qualifications Bachelor’s degree Excellent written and verbal communication skills Aerospace, Manufacturing, Automotive industry experience in preferred Proficiency in MS office tools and ERP systems Ready to take new challenges. Ability to work under pressure and flexibility in working hours. Preferred qualifications Prior experience in working with MRO is preferable. Ideal industry experience includes heavy manufacturing and industrial engineering. Ability to work with minimum supervision in the cross-cultural environment. Good communication, persuasion and decision-making skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Description: As a Procurement Manager at Stockwell Solar Services Pvt Ltd (SSSPL), you will be responsible for establishing procurement strategies to acquire materials for our projects. Your role will involve receiving and tracking project materials to ensure optimal quality, cost, and timely delivery. You will be required to interview prospective suppliers either in person or over the phone to negotiate prices, discounts, and terms. Additionally, you will develop plans for the efficient organization and temporary storage of project materials and inventories at various company and/or independent warehouse locations. It will be your duty to maintain accurate records of all stored materials and ensure the safe, secure, and orderly upkeep of company warehouses. Monitoring and supporting returns, damage replacements, and warranty claims will also be part of your responsibilities. Qualifications: - Experience in the Solar Industry is a plus - Minimum of 4 years of experience in a relevant field Location: Jaipur In this role, you will play a critical part in the procurement process, ensuring the smooth acquisition and management of materials essential for our solar projects.,

Liaising with service technicians about parts ordering and ensuring parts are available when needed Answering questions about service outcomes and scheduling & booking appointments, vehicle drop-off, and vehicle pick-up Should have valid bike license Required Candidate profile Strong understanding of automotive technology Exp. in 2-wheeler service operations Strong technical & team management skills Outside WB/Kolkata preferred Accommodation assistance provided Gen - Male

Liaising with service technicians about parts ordering and ensuring parts are available when needed Answering questions about service outcomes and scheduling & booking appointments, vehicle drop-off, and vehicle pick-up Should have valid bike license Required Candidate profile Strong understanding of automotive technology Exp. in 2-wheeler service operations Strong technical & team management skills Outside WB/Kolkata preferred Accommodation assistance provided Gen - Male

Warranty failure investigation Warranty/GW Claim processing in System AMC Claim processing in System Warranty parts sending to plant as per the desired list shared by Plant team. Coordinating with plant warranty team & CSM for settlement of claims Required Candidate profile Must be handling warranty of Commercial Vehicle 4+ years of experience in Warranty, Warranty claims. In-depth knowledge of warranty handling processes and service operations.

Role & responsibilities Seamless processing of Insurance Claims till the closure & recovery of the cost incurred in repair. Co-ordination with third party service providers with respect to timely collection of claim documents, verification of the documents and submission to the insurer for settlement. Ensuring 100% documents are checked and verified to achieve FTR > 98%. Ensuring compliance with all applicable processes, policies & standards and adherence to timelines. Analysis of claims data to identify trends and potential areas for improvements in the claims handling process Propose and assist in the implementation of improvements in the claims handling process to enhance efficiency & accuracy and also help in minimizing losses. Implementation of automation to enhance efficiency and reduce turn around time. Data management & publishing of key dashboards the internal/external stakeholders involved. Maintain and update of various data sets required for the business through various channels Ability to handle team and constantly reviewing the team performance. Ability to manage team by setting clear goals, providing regular feedback and coaching, fostering open communication and collaboration, recognizing and leveraging individual strengths, addressing conflicts constructively Preferred candidate profile 6+ years of experience in processing insurance claims Experience with Affinity product claims is highly preferred

Looking for B.com/M.com/MBA/CA. Intermediate/CMA with work experience from the Automotive OR Manufacturing Industries. Role Description: A Key member responsible for handling Warranty provisioning and AMC services charges computation, Supplier warranty monitoring, MIS, Accounting, Core Responsibilities: Calculating the Product AMC and warranty provision on a monthly basis Monitoring of Supplier warranty for the parts covered under warranty and ensuring replacement/cost charge. Maintaining the Actual and Provision cost on live basis Comparison of AMC Provision VS Actual (Provision VS actual expenses) Monitoring the repair centre process and capturing the actual cost Should have worked on cost sheets Product costing & pricing Should be able to understand Bill of Materials Good understanding of Cost centre & profit centre concept Preparing and monitoring process for Internal Financial Control Reporting Position will be responsible for monitoring day to day accounting Preparing key process documents Controlling related party transactions Inventory Analysis and reporting Co-ordination with various departments. Ideal Candidate: B . com/M.com/MBA/CA. Intermediate/CMA qualified with 4-8 yrs. of experience in Accounting, Costing, MIS and Audit in a Manufacturing Environment Must have a strong accounting background and have excellent understanding of accounting standards, analytical skills and audits Computer Literate - Strong Excel and PowerPoint presentation skills Experience with ERP accounting package Experience working with engineering and manufacturing personnel on development and analysis of accounting standards Ability to accurately prepare daily, weekly, monthly, quarterly and annual reports) Strong communication skill Pls DM your CV at 91 9972343453 or ashwath.kumar@sunmobility.com

Receive & review warranty claims submitted by customers. claims based on warranty policies product service specifications. Claims resolution: product & resolve warranty claims, Policy enforcement warranty policies, guideline, Customer Complaints Required Candidate profile Warranty claims statistics share insights with relevant stakeholders & Customer Satisfaction. manufacturing issues contributing to warranty claims. Data analysis warranty claim trends & improvement.

We are hiring for Automobile claim settlement process. - Helping customer through email and voice for settlement of claim - Skills Required: Knowledge of warranty claim process in automobile industry / Service Advisor in workshop. HR - 75488 27248 Required Candidate profile Qualification: Diploma in Automobile / Diploma in Mechanical Experience: Experience in Automobile / Internship experience in Automobile Language - Tamil or Hindi or Telugu and English Day shift

Kindly share your resume on sv11@svmanagement.com Job Purpose: To provide Aftermarket support to Customers of respective geography and on time restoration of Engines / DG (Diesel Generator) sets. Main Accountabilities Operations On time restoration of engine / DG sets in coordination with respective service dealers. Ensure execution of AMC (Annual Maintenance contracts) as per agreement. Guide dealer technicians on trouble shooting. Providing Field training to dealer technicians. Handling customer complaints Processing dealer warranty / Free service claims, Raise online PPR (Product Performance Report) for warranty claim value Dealer Score Card Audit (Service Mtkg, Service Initiatives, HR initiatives, Branding) Dealer Parts MSL (Minimum Stock Level) Audit, Conducting Service Campaign Work on dealer viability improvement, Meet Customer satisfaction targets of the region. Support for warranty cost reduction. New Product Stabilization Monitor & appraise new product performances to internal teams (Program, PD, Mfg) through Product Quality Review Meetings. Carryout field retro-fitments and modifications to improve product performance and customer satisfaction.

Role & responsibilities Effective complaint management for Firefighting Engine+ Industrial pumps Responsible for on time complaint closure Complaint/commissioning coordination with engine OEM Managing field service coordinators of engine OEM & follow up with them till complaint closure Document all complaint interactions & resolutions Investigate the root cause of complaint & identify potential solutions Implement corrective actions to prevent recurrence of complaint Monitor and evaluate the effectiveness of implemented solutions Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints with close coordination of engine OEM. Coordination with TSS, PMPS, QA & Production for product/process improvement Prepare reports on complaint trend, defect trend, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meeting. Arranging Technical Trainings for firefighting industrial pumps Enhancing the service processes and practices to the industry standard Warranty & Service agreements with engine suppliers. Preferred candidate profile Formal education: Degree/Diploma Mechanical $ Professional experience: 10 /12 Years (Experience in Engine + Pump Industry Only) $ Male candidates with comprehensive firefighting pump knowledge $ Special skills: 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

Skill required: Supply Chain - Warranty Management Designation: Func & Ind Intelligence Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Warranty Claim adjudicationWarranty Claim ProcessDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Automotive Warranty Claims adjudicatorAutomotive Warranty Claims adjudicator Roles and Responsibilities: Warranty Claims management Qualification BE

https://ats.zimyo.work/career/details/ODcwOA==/MjY1Mg==?UTM_SOURCE=CAREER_PAGE 10+ yrs of experience in Automobile, Give support to customer thrgh internal service team help, drive to get parts requirement, Act on customer feedback on priority basis

Role & responsibilities Providing training and guidance to team members on warranty policies, procedures, and best practices. Developing, implementing, and maintaining warranty policies and procedure Warranty best warranty Policy preparation in comparison with the industry Getting Approval from the supplier for the failed parts in consultation with purchase department Coordination with the accounts department for issuing the credit / Debit notes to dealer Reviewing and processing warranty claims, ensuring accuracy and on time settlement of warranty claims Analysing failed parts to determine root causes and identify potential improvements. Collaborating with suppliers and vendors to resolve warranty claims and improve product quality. Managing warranty costs, identifying trends, and implementing cost-saving initiatives. Ensuring prompt and satisfactory resolution of warranty-related issues for customers. Generating reports and analysing data to identify trends, opportunities for improvement, and warranty performance metrics. Identifying opportunities for process improvements and implementing changes to enhance warranty operations. Preferred candidate profile Familiarity with warranty policies, procedures, and regulations. Excellent written and verbal communication skills. Solving Skills: Ability to resolve complex warranty issues and negotiate with suppliers Ability to adapt to changing priorities, processes, and technologies. Ability to analyse data, identify trends, and make informed decisions. Ability to work effectively with cross-functional teams, including sales, service, and suppliers.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Role: Business Advisory Associate - Automotive Supply Chain (Warranty Claims) Location: Navi Mumbai Experience: 0 - 3 years Are you passionate about cars, components, and customer experience? Ready to shift gears and take your career to the next level with a global powerhouse? Accenture is hiring for the role of Aftersales Services & Warranty Claims Adjudication. Who can apply? - BE in Automobile (with or without automotive experience) - BE in Mechanical (with automotive experience) - 1 to 5 years of experience in Warranty, Auto Components, or Service Advisors from authorized Auto dealerships. What you'll do? - Investigate and validate warranty claims using OEM tools, parts catalogs, and labor standards - Drive supply chain transformation through digitization and analytics - Work closely with dealers, warranty engineers, and internal teams to meet SLAs - Maintain accuracy, efficiency, and high-quality delivery in operational processes About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and, security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and, communities. Visit us at www.accenture.com