Service Engineer (Tyres)- Ludhiana

Position:

Department:

Role Overview

The Customer Service Manager is responsible for delivering high-quality after-sales service and do claim management, including tire inspection, repair, and replacement, ensuring customer satisfaction and adherence to safety standards. This role plays a key part in maintaining brand reputation through efficient and professional service and ensuring highest level of customer satisfaction.

Key Responsibilities

Tyre Inspection and Maintenance:

• Conduct thorough inspections of 2-wheeler tyres for wear, damage, and safety compliance.
• Perform routine tyre maintenance, including pressure checks, alignment, and balancing.

Repair and Replacement:

• Execute tyre puncture repairs and replacements with precision.
• Recommend suitable tyre options based on vehicle specifications and customer needs.

Influencer Training & Development :

• Conduct routine influencer training program with dealers, mechanics and their staff
• Track influencers' performance pre- and post-training to assess the impact of the training programs

Customer Interaction:

• Engage with customers to understand their tyre-related concerns.
• Provide clear and professional guidance on tyre care, maintenance, and replacement options.

Documentation and Reporting:

• Maintain accurate records of claim inspection, verification and settlement.
• Prepare service reports and warranty claims as required.

Equipment Handling:

• Operate tools and equipment safely and efficiently, adhering to standard operating procedures.
• Ensure the maintenance and calibration of service tools and equipment.

Safety and Compliance:

• Follow all safety guidelines and protocols during service.
• Ensure adherence to company policies and quality standards.

Continuous Improvement:

• Stay updated on tyre technologies, trends, and best practices.
• Participate in training programs to enhance technical skills and customer service abilities.

Qualifications and Skills

Educational Background:

Experience:

Technical Skills:

Soft Skills:

Key Competencies

• Attention to detail and accuracy in service delivery.
• Customer-focused approach with problem-solving skills.
• Ability to work independently and as part of a team.
• Commitment to safety and quality standards.