Service Engineer (Tyres)- Ludhiana Reise Moto

3.0 - 8.0 years

3 - 7 Lacs

ludhiana

Hybrid

Job Description: 2-Wheeler Tyre Service Associate (Customer Service) Position: Customer Service Manager ( Dy. Manager) Department: Tyre Service Role Overview The Customer Service Manager is responsible for delivering high-quality after-sales service and do claim management, including tire inspection, repair, and replacement, ensuring customer satisfaction and adherence to safety standards. This role plays a key part in maintaining brand reputation through efficient and professional service and ensuring highest level of customer satisfaction. Key Responsibilities Tyre Inspection and Maintenance: Conduct thorough inspections of 2-wheeler tyres for wear, damage, and safety compliance. Perform routine tyre maintenance, including pressure checks, alignment, and balancing. Repair and Replacement: Execute tyre puncture repairs and replacements with precision. Recommend suitable tyre options based on vehicle specifications and customer needs. Influencer Training & Development : Conduct routine influencer training program with dealers, mechanics and their staff Track influencers' performance pre- and post-training to assess the impact of the training programs Customer Interaction: Engage with customers to understand their tyre-related concerns. Provide clear and professional guidance on tyre care, maintenance, and replacement options. Documentation and Reporting: Maintain accurate records of claim inspection, verification and settlement. Prepare service reports and warranty claims as required. Equipment Handling: Operate tools and equipment safely and efficiently, adhering to standard operating procedures. Ensure the maintenance and calibration of service tools and equipment. Safety and Compliance: Follow all safety guidelines and protocols during service. Ensure adherence to company policies and quality standards. Continuous Improvement: Stay updated on tyre technologies, trends, and best practices. Participate in training programs to enhance technical skills and customer service abilities. Qualifications and Skills Educational Background: High school diploma or equivalent. Technical certification in automotive services is a plus. Experience: Minimum 1-2 years of experience in tyre services, preferably in 2-wheeler or automotive sectors. Technical Skills: Proficiency in tyre repair, alignment, and balancing. Knowledge of tools and machinery used in tyre services. Soft Skills: Strong communication and interpersonal skills. Key Competencies Attention to detail and accuracy in service delivery. Customer-focused approach with problem-solving skills. Ability to work independently and as part of a team. Commitment to safety and quality standards.

Posted 3 days ago

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