Rane ( Madras) Limited - Aftermarket Products Divisions

Role & responsibilities Visiting the retail automobile counters & mechanics where repeat complaints are flagged Ensure that the complaints are resolved by effective utilisation of the WMS system Ensure co-ordination with Field team (ASO/RM/Group Head) to ensure flow of warranty material & information to resolve the issue Follow-up with warehouse to despatch the material to supplier/manufacturer & also effective disposal warranty claim materials Regular reporting to the Field Quality Lead & ensuring improved ppm Close coordination with Supplier Quality team to provide quality inputs for product/service improvement Willing to travel extensively in the assigned territory. Proactive visits to important /major customers to ensure goodwill & build relationship Collect information about competitors products/performance & features to support product development & NPD (VAVE) Preferred candidate profile Bachelors degree in Engineering (Mechanical/Production/Automobile/Industrial preferred). 8–12 years of experience in Quality Management, preferably in Automotive/Aftermarket domain. Hands-on experience in customer-facing quality roles.