Customer Quality Manager - Aftermarket Products Division

7 - 12 years

0 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Visiting the retail automobile counters & mechanics where repeat complaints are flagged
  • Ensure that the complaints are resolved by effective utilisation of the WMS system
  • Ensure co-ordination with Field team (ASO/RM/Group Head) to ensure flow of warranty material & information to resolve the issue
  • Follow-up with warehouse to despatch the material to supplier/manufacturer & also effective disposal warranty claim materials
  • Regular reporting to the Field Quality Lead & ensuring improved ppm
  • Close coordination with Supplier Quality team to provide quality inputs for product/service improvement
  • Willing to travel extensively in the assigned territory.
  • Proactive visits to important /major customers to ensure goodwill & build relationship
  • Collect information about competitors products/performance & features to support product development & NPD (VAVE)

Preferred candidate profile

  • Bachelors degree in Engineering (Mechanical/Production/Automobile/Industrial preferred).
  • 8–12 years of experience in Quality Management, preferably in Automotive/Aftermarket domain.
  • Hands-on experience in customer-facing quality roles.

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