261 Customer Quality Jobs

Role & responsibilities Significant experience in Quality Assurance. Responsible for overall quality assurance control & system activities at Plant. Preferred candidate profile B tech Mechanical having minimum 10+ yrs of experience in automobile industry.. Perks and benefits

Looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures and best practices. Identify opportunities for process improvements and recommend changes. Job Requirements Minimum 8 years of experience in a related field, preferably in healthcare management services. Strong understanding of CRM/IT enabled services/BPO industry trends and principles. Excellent leadership and communication skills, with the ability to motivate teams. Proven track record of delivering high-quality results in a fast-paced environment. Ability to analyze complex data sets and make informed decisions. Strong problem-solving skills, with the ability to think critically and creatively.

Role & responsibilities To lead and manage the Quality functions to ensure consistent product quality, regulatory compliance, customer satisfaction in line with customer requirements and business objectives. Serve as the primary point of contact for OEM customers like Yamaha on quality Interactions. Handling Customer, vendor and internal Audits for quality assurance. Drive continual improvement initiatives using tools like Kaizen, Six Sigma, 5S, and Pokayoke. Ensure adherence to quality standards in products and processes. Perform root cause analysis for non-conformities and lead corrective/preventive actions. Collaborate with operations for corrective actions and focus on Not To Make for defective parts. Conduct supplier audits and manage incoming quality KPIs. Strong knowledge of surface treatment processes (ED, powder coating, plating) and defect analysis Tooling & Fixture Improvements Daily monitoring and root cause analysis of red bin rejections. Implement immediate containment and long-term corrective action Conduct training for operators and inspectors on quality standards, visual inspection, and SOPs. Promote workplace organization and visual control for quality assurance. Preferred candidate profile From Faridabad Should have exposure in Sheet Metal industry & Automobile industry

• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities: - 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution

Educational Qualifications: Bachelors degree in Electrical Engineering, Electronics Engineering, or a related technical field. Preferred : Master’s degree or MBA in Operations, Quality Management, or Industrial Engineering. Technical Skills and Certifications: Strong knowledge of : Electrical panel design (LT/HT panels, MCC, PCC, PLC panels) Electronic components and PCB manufacturing Wiring and testing of control panels Familiarity with Standards : IEC, IS, UL, ANSI, IEEE ISO 9001 (Quality Management) IPC standards for electronics (e.g., IPC-A-610, IPC-A-620) Certifications (preferred) : Six Sigma (Green Belt or higher) ISO 9001:2015 Internal Auditor Electrical safety certifications Experience Requirements: Minimum 9-12 years in Quality Control, with at least 2–3 years in a leadership/supervisory role. Hands-on experience with electrical panel inspection, electronics testing, fault diagnosis, and root cause analysis . Experience in internal audits, customer quality assurance , and regulatory compliance . Soft Skills: Strong leadership and team management Analytical thinking and problem-solving Attention to detail and documentation skills Good communication and reporting ability Ability to handle customer complaints and drive corrective actions Tools & Software Knowledge: ERP/SCADA systems (for production and testing traceability) Quality Management Systems (QMS) Electrical testing tools: Megger, Multimeter, HV tester, etc. Familiarity with AutoCAD (for electrical drawings) Microsoft Office (Excel, Word, PowerPoint) for reports and QC documentation

Roles and Responsibility Coordinate with customers to understand their requirements and provide effective solutions. Develop and maintain strong relationships with existing and potential customers. Collaborate with internal teams to resolve customer complaints and issues. Identify new business opportunities and grow the customer base. Provide excellent customer service and support through various communication channels. Analyze customer feedback and suggest improvements to products or services. Job Requirements Proven experience as a Customer Coordinator or in a related field. Strong understanding of customer needs and market trends. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and organizational skills with attention to detail. Experience working with CRM software and other customer relationship management tools.

To head and manage Quality function across Suppliers, Processes and Customers. Will handle Quality Assurance Strategy for Supplier / Manufacturing value chain for continuous improvement of Overall Quality Metrics etc.

Role & responsibilities The candidate will act as the primary interface between Knorr-Bremse and OEM customers such as Tata Motors, Ashok Leyland, Mahindra, VECV, DICV, UD (Commercial Vehicle Segment ) Customer Quality Management Lead Zero-Km, field claim analysis and resolution (8D, PSS, Shainin, DOE) Trigger / push implementation of correctives / preventives actions internally High experience / understanding on safety products Handle high-impact (serious) customer claims and ensure robust root cause analysis and permanent corrective actions Coordinate customer audits, visits, and Customer score cards reviews. Maintain proactive communication with customer quality representatives and ensure issue closure Ensure compliance to customer-specific requirements and warranty management systems Quality Systems IATF 16949 and VDA standards (VDA6.3,VDA6.5,VDA FMEA etc) APQP & PPAP activities for new and change projects Deep understanding on Customer OE Requirements Leadership & Competence Development Coach internal teams on problem-solving methodologies (8D, PS, Shainin, 6 Sigma) Drive competence development programs and foster a customer-focused quality culture Lead cross-functional quality improvement projects Crisis Management & Escalation Handling Lead cross-functional teams during crisis situations (field failure, stop shipment, escalations) Ensure timely and transparent reporting to management and customers Engage in structured problem-solving and quick response strategies under pressure Customer Projects & Quality Improvement Drive implementation of Lessons Learned and prevention systems across programs Required Skills & Competencies: Proven leadership in customer-facing quality roles in the automotive domain Strong hands-on experience + Expertise in: 8D , Problem Solving , DOE , Shainin , 6 Sigma Black Belt IATF 16949 , VDA 6.3 , APQP/PPAP , FMEA (IQRM, DRBFM) , SPC/MSA Excellent communication, conflict handling, and decision-making skills Capable of leading audits, customer discussions, QMR reviews, and top management presentations Strong exposure to European / American and Indian automotive quality systems Ability to manage cross-functional teams across customer service, engineering, production, and supply chain

Job Title: Quality Engineer Aerospace & Defence Location: Dasna, Eastern Peripheral Highway, Ghaziabad Experience: 6 to 8 years in a manufacturing setup Education: B.Tech/B.E. Electrical / Production / Aerospace (Only from IIT/NIT) Role Summary: We are seeking a sharp, committed, and mission-driven Quality Engineer to ensure that our high-precision components and systems meet the rigorous standards of the aerospace and defence sector. The ideal candidate is tough-minded, meticulous, and driven by purpose . Key Responsibilities: Implement and monitor quality control processes , non-conformance handling , and root cause analysis . Maintain compliance with ISO 9001 , AS9100 , and defence-specific quality standards. Work with cross-functional teams for first article inspection , in-process inspection , and final product validation . Develop and maintain detailed quality documentation , control plans, and inspection reports. Drive continuous improvement initiatives using Six Sigma, 5S, and Lean methodologies. Requirements: Engineering degree from IIT/NIT with 6 to 8 years of relevant experience. Prior experience in precision manufacturing , defence , or aerospace components is highly preferred. Strong analytical skills, attention to detail, and the ability to work under pressure. Passion for discipline, quality excellence, and impact .

Position Summary: The ideal candidate will be responsible for driving comprehensive Quality Assurance initiatives across in-process inspection, final product quality, and supplier quality systems. This role also includes leading Industry 4.0 digital transformation projects , focusing on machine and process connectivity. The position demands a strategic thinker with a strong foundation in quality systems, statistical analysis, and regulatory compliance, committed to fostering a zero-defect culture and operational excellence. Key Responsibilities: Develop, implement, and sustain quality standards to enhance in-process, supplier, and final product quality; proactively identify quality issues and recommend corrective actions. Analyze rejections and defects using statistical and analytical tools; implement effective countermeasures to eliminate root causes and prevent recurrence. Lead and execute Industry 4.0 digitalization projects , enabling machine and process connectivity to enhance traceability, quality monitoring, and process control. Establish and maintain a robust Quality Management System (QMS) in alignment with corporate standards, ISO 9001:2015, regulatory requirements, and industry best practices. Oversee document control, change management, and supplier quality processes , including supplier audits, development, and performance monitoring. Conduct thorough root cause analysis and CAPA implementation for non-conformances, with a focus on long-term resolution and continuous improvement. Design and manage an effective internal audit program , ensuring team competence through regular training and adherence to quality standards. Execute validation master plans for new and existing equipment, manufacturing processes, sterilization methods, and test protocols, ensuring compliance and reliability. Ensure adherence to cleanroom practices and quality protocols, promoting a culture of accountability and zero defects across all operational teams. Monitor and evaluate process changes , perform statistical process control studies, interface with customers on quality matters, and lead 8D problem-solving processes. Requirements: Strong working knowledge of ISO 9001:2015 , quality management principles, and regulatory frameworks. Proficiency in quality tools and methodologies including 7 QC tools , 8D analysis , Root Cause Analysis , and CAPA . Experience with digital quality systems and Industry 4.0 concepts is highly desirable. Excellent analytical, leadership, and communication skills, with a proactive and results-driven mindset.

Roles and Responsibilities Complaint analysis and complaint resolution within specific time period Lead the investigation of customer non-conformance reports and all responses using the 8D Problem Solving methodology Resolving complaint to logical end and frame preventive actions in process Pokeyokes for complaints and documentation of the corrections and corrective actions in SOPs/ instructions Initiate improvement action based on market feedback wrt packing/aesthetics Visit to customer end for attending complaints Monitoring of product performance trends and other CTQ's parameters, Trigger deviation/need of process correction Data Analysis, Process capability analysis and improvements in the indices of product and process capabilities. Establish Norms of process capability Coordinate with IT/Industry 4.0 team for digitalization of control wrt process CTP and CTQ’s Prepare and update all necessary quality reports as required by customers. Ensure control plans and associated documentation are implemented effectively and maintained Prepare and perform IMS (Integrated Management System) audits to insure that all procedures and instructions related to the IMS are adhered to Participate in defect reduction projects Participate in WCM improvement projects Closely work with PMG for customer feedback • Use of SPC for problem solving

Plan Journeys Pvt. Ltd. is looking for TEAM LEADER / ASSISTANT MANAGER to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed. Desired candidate should be well versed with international travel destinations. Should have handled outbound tour package queries for direct clients and corporates.. Should be a team player. Knowledge of Far East,

WaterMarc Technologies Private Limited is looking for Product Quality Specialist to join our dynamic team and embark on a rewarding career journey Develop and implement quality management systems. Monitor and analyze quality performance metrics. Collaborate with production and operations teams to ensure compliance. Provide training and support to quality staff. Maintain documentation and records of quality activities.

Job Location: Nanded Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella , Tic Tac , Ferrero Rocher , Raffaello , Kinder Bueno and Kinder Surprise . As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. Diversity Statement About the Role: If you are accountable for your results, focus activities on attaining set objectives, this role can interest you! As a Sales Representative your main focus will be to achieve best point of sale volumes and placements. In order to reach the defined sales targets, you will be in charge of managing and organizing territories and clients to ensure integration with all headquarter business initiatives and Functions. Main Responsibilities: SALES TARGET ACHIEVEMENT & DEVELOPMENT Aiming to achieve the sales targets Visiting the Point of Sales within the defined area and verifying that products are available and properly placed, that prices are visible, that advertising materials are in the right place, at the right time and in the correct quantity Taking orders in quantity and assortment necessary for targeted visibility and ensuring stock in the Point of Sales Exploring and providing direction on the development of business growth opportunities Influencing sales and supporting the client communicating catalogue, placement optimization, promotions and driving the innovative sales approach COMMUNICATION AND POS COORDINATION Building up and maintaining relationship with customer counterparts in the field Communicating all activities to stores to ensure their implementation Engaging clients in Category Management discussions and improvement projects Reporting and communicating store activity evolution Implementing merchandising activities PLANNING AND REPORTING Reporting the performance of trade field activities and the accomplishment of sales conditions, agreements and retail price trends and monitoring performance Setting and monitoring POS Quality, Customer Quality and other KPI targets MAIN COLLABORATION WITH: Field/Regional Manager, Category Management, Merchandisers Who we are looking for: Min. Bachelor s Degree in Economics or Marketing At least 2 years of experience in field sales Previous experience in the FMCG segment will be a plus Fluency in English Proven sales experience with a track record of fulfilling targets Knowledge of commercial and office software (e.g. Excel, PowerPoint) Driving license How to be successful in the role and at Ferrero: Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. Open communication is one of our main values and thanks to outstanding skills in this area you will develop great relations with clients, stakeholders and colleagues. As you ll be working in field sales, you should have good organizing skills and would like to work flexible hours and be highly mobile in a dynamic environment. A demonstrable result-focus, proactive attitude and driving excellence in execution will help you in building a strong position among clients and achieving expected sales outcomes.

Job Description Summary Develop and maintain systems rules and processes to ensure fulfillment of internal and external requirements. Ensures that projects and products are capable and will meet specified standards (Preventive). In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. Job Description Roles and Responsibilities Establish and execute project quality plan witness-points quality records for compliance with contract. Ensure customer quality requirement Feedback of Experience (FOE)/Lessons Learned are taken into account to avoid deviation and to continually improve execution processes. Developing in-depth knowledge of a discipline. Uses prior experience and acquired expertise to execute functional strategy. A job at this level is likely to be an individual contributor with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations. Impacts projects processes and procedures in own field. The role operates with some autonomy but is focused on execution of activities/provision of advice within an enabling discipline covered by standard functional practices and procedures. Activities require professional judgment but may require more senior levels of guidance. Utilizes technical expertise and judgement to solve problems. Leverages technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. Required Qualifications For roles outside of the USA- This role requires advanced experience in the Quality & QA Engineering. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience). For roles in USA - Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired Characteristics Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document plan market and execute programs. Established project management skills. Note: To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. Additional Information Relocation Assistance Provided: No

Responsibilities: * Lead quality initiatives across organization * Ensure compliance with industry standards * Collaborate with cross-functional teams on process improvements * Oversee customer, inprocess & line inspections Office cab/shuttle Food allowance Provident fund Annual bonus

Role & Responsibilities Quality (Metal Department) Customer Requirements & Compliance Understand customer-specific requirements and deploy them in processes. Identify preventive actions and maintain proper documentation. Ensure compliance with ISO/TS 16949, IATF 16949:2016, and industry standards. Maintain and update IMDS (International Material Data System). Update I-Planet with relevant quality documents. Coordination & Communication Coordinate with network companies on quality-related matters. Train down-line team members on quality department practices. Participate in administrative staff meetings and management reviews. Exchange best practices and lessons learned with group companies. Quality Planning & APQP Attend and support APQP team meetings. Utilize AIAG core tools: APQP, MSA, FMEA, SPC, and PPAP. Coordinate FMEA development and reviews. Plan quality for new molds or process designs and startups. Responsible for all pre-production quality activities for new developments. Testing & Validation Coordinate third-party testing with labs like SGS and ARAI. Validate new development designs. Request and coordinate lab testing between Engineering, Manufacturing, and Quality teams. PPAP & Documentation Prepare and submit PPAP documents to customers. Handle post-PPAP queries and support Sales and Engineering with related reports. Maintain PFMEAs, Control Plans, Operation Instructions, and other quality system documentation. Customer Complaints & Problem Solving Handle customer complaints for the Metal department. Submit 8D reports and ensure horizontal deployment of corrective actions. Prevent recurrence of issues using problem-solving tools: 8D, Why-Why analysis, Cause & Effect diagrams. Gauges, Fixtures & Measurement Systems Recommend layout and gauge designs in collaboration with the Engineering and Purchase teams. Assess gauge/fixture requirements and approve designs. Oversee the manufacturing of gauges and fixtures. Conduct Gauge R&R (Repeatability & Reproducibility) studies. Process Improvement & Audits Conduct PPAP, Product, Process, and LPA audits. Drive internal quality improvements using 7 QC Tools, Kaizen, and Poka-Yoke. Assist in preliminary process setup studies (DoE). Leadership & Development Manage, train, coach, and counsel subordinates. Establish and maintain departmental records and reports. Promote customer satisfaction through teamwork, empowerment, and integrity. Commit to continuous improvement and performance enhancement.

design quality, supplier quality, manufacturing quality and field quality, CTQ in respective areas of ODM operation, Ensure product & process approbations, Overall MR for ISO related certifications, IS & IEC quality standards for lighting products,

Role & responsibilities Lead the team in new product development and translocation model qualification, ensuring timely customer PPAP (Production Part Approval Process) approval. Proactively coordinate and participate in meetings with the R&D team and OEM customers to define and establish product and process specifications during the development phase Conduct new layout audits and perform troubleshooting analysis using quality tools and statistical techniques; implement robust Root Cause and Corrective Action (RCCA) measures to reduce scrap costs in the respective production cells. Lead quality initiatives within the respective production cells, validating quality objectives and monitoring results to ensure compliance and continuous improvement. Ensure compliance with IPC 610 and IPC 620 standards to maintain high product quality, with a specific focus on soldering, assembly, and associated processes. Enhance customer satisfaction by delivering zero-defect products and ensuring timely resolution and closure of customer claims. Drive continuous improvement initiatives aligned with Integrated Quality Management Systems (IATF & ISO), and ensure readiness for customer and internal audits. Specialized in failure analysis of PCBA and electronic products, leveraging technical expertise to identify root causes and implement corrective actions. Preferred candidate profile Preferred candidates from EMS industry

Manage all quality related activities. Review process control plan, drive quality issues to root cause, corrective actions and improvement, track quality performance. Developing quality control processes. Supervising staff and monitoring production standards. Responsible for internal and external customer quality system audits and the CAPA implementation. Track quality performance and initiate quality improvement plans. Documentation and procedure compliance. Establish, review and revise quality procedures, establish training / development for operators and technician for the related products. Process control and audit. Review whole process control system through quarterly review of process and product or FMEA. Periodically audit process control to ensure compliance and identify opportunity for improvement. Producing statistical reports on quality standards. Reporting to Top management on quality standard issues. Improving production efficiency, reduce waste and increase efficiency. Possess skills in Process yield monitoring, Quality Improvement, Failure Analysis, FMEA, SPC tools, 5S, Kaizen and 8D. Involve in all qualification activities related to the product, establish qualification requirements. Developing procedures and maintaining ISO 9001 Documentations. Handling of product complaints and providing CAPA for same Work with purchasing staff to establish quality requirements from external supplier. Assist in the recruiting process. Training, motivating, coaching, and correcting employees to ensure that standards are met. Preferred candidate profile Quality control certification. Excellent attention to detail. Excellent verbal and written communication. Data analysis and statistical aptitude. Good interpersonal skills. Highly conscientious and diligent. Job Location : Shankarampet R Village & Mandal, Medak, Telangana - 502248. Transport Facility available for for Hyderabad to Factory

Role & responsibilities : Candidate is responsible for 5 Star Audit IATF Audit Quality Core Tools New Project Development Business plan Preparation Customer Handling (QC, QA & SQA) APQP, PPAP, FMEA , Control Plan, SPC, MSA, IATF Documentation Product Development, Supplier Sourcing, VAVE / Cost Savings, Project Management QC Tools - Pareto & why why analysis Process Improvements, Problem solving, Internal Audit, Process Audit / Product Audit Supplier Evaluation, Performance Monitoring, CAPA Analysis Examine the Monthly Quality Results and developments, Reporting to Management Make ensuring that all the Customer Specific Requirements are met.

1. Factory & Warehouse Hygiene and Pest Control Ensure strict implementation of hygiene and sanitation protocols across the factory and warehouse. Oversee pest control measures and maintain compliance with food safety standards. Monitor and verify routine cleaning and deep cleaning (ALC) schedules in production and packaging areas. 2. Production & Packaging Quality Assurance Ensure adherence to quality parameters throughout the production and packaging processes. Conduct regular verification of quality control checks, including for online processes, gifting, and customized orders. Monitor CCP and OPRP to ensure process safety and consistency. 3. Material Verification & Warehouse Monitoring Monitor warehouse operations to ensure material storage, handling, and FIFO compliance. Perform Pre-Dispatch Inspections and ensure timely clearance of on-hold materials. Oversee Raw & packaging material checks and verify. 4. Laboratory Operations & Product Testing Supervise the preparation and use of chemicals for testing purposes. Conduct and validate physical, chemical, and shelf-life testing as per defined protocols. Coordinate with external laboratories for product and environmental testing (e.g., NI samples, water, air, swab, FSSR). 5. Training, Audits & Documentation Conduct internal training on personal hygiene, GMP, GHP, food safety, etc... and documentation practices. Prepare and maintain comprehensive quality documentation, including in-process, laboratory, and shift records. Lead internal and external audits in alignment with FSSC 22000 and BRCGS standards. Ensure timely closure of audit non-conformities and implementation of CAPA. 6. Regulatory & Interdepartmental Coordination Liaise with cross-functional teams to resolve quality-related issues effectively and promptly. Ensure compliance with applicable statutory and regulatory food safety requirements. Address customer quality complaints and drive root cause analysis and CAPA implementation. 7. Personnel Hygiene & Compliance Monitoring Ensure strict monitoring of personal hygiene practices across all staff and production areas. Validate and monitor hygiene compliance through regular audits. 8. Calibration & Equipment Validation Ensure timely calibration and maintenance of all quality and lab equipment. Maintain calibration records and ensure accuracy of instruments used in quality & production assessments. 9. Labelling & Artwork Compliance Ensure all product labels comply with FSSAI regulations (Nutritional information, Ingredients, Allergen Declaration etc...) and other applicable statutory guidelines. Review packaging designs and artwork for accuracy, legal compliance, and brand consistency. Coordinate with internal teams (Regulatory, Marketing, R&D) and external design agencies to finalize artworks. Ensure timely approval and closure of artworks to avoid production delays. Conduct online verification of labelling elements such as batch coding, MRP, expiry date, ingredient declaration, and allergen statements during production.

About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM - Process Quality and Customer Quality (m/f/d): 5 to 8 years of experience in quality assurance department Experience in machining & assembly processes Hands-on working experience with IATF core tools suchas SPC, FMEA, APQP, PPAP, MSA, etc. Broad Quality automotive background and experience Be able to drive strong customer focus and build customer relationships Strong problem solving and continuous improvement skills Product and production knowledge Cross-functional collaboration mindset Strong communication skills Ability to drive sense of urgency and influence across the organization Internal Certified Auditor for IATF 16949:2016 VDA 6.3 process auditor Your Profile as Lead/AM - Process Quality and Customer Quality (m/f/d): Enhance customer satisfaction by delivering zero defect products to customer Develop and implement the process quality control management systems in operation, including procedures and WI for inspection Support New Product Introduction quality planning (APQP) and PPAP Drive for process continual improvement activities Perform diagnosis, trouble shooting, analysis and RCA using quality tools and statistical techniques Responsible for reduction of cost of poor quality Provide product, process and quality related tool trainings to team members Promote product reliability and safety among the VS Support IATF internal/external audits and customer related audits Why should you choose ZF Group in India? Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

We are seeking a detail-oriented and proactive customer quality engineer to manage customer-facing quality activities in the racking industry. The ideal candidate will be responsible for resolving customer complaints, ensuring compliance with quality standards, and driving continuous improvement initiatives to enhance product and service quality Role & responsibilities Act as the primary point of contact for all customer quality concerns and complaints. Investigate customer issues, perform root cause analysis (RCA), and implement corrective and preventive actions (CAPA). Coordinate with internal teams (design, production, logistics) to address customer feedback and implement improvements. Ensure customer requirements and specifications are clearly understood and met throughout the product lifecycle. Conduct product audits, inspections, and testing to verify conformance to quality standards. Maintain and analyze customer quality metrics, reporting trends and KPIs. Lead quality reviews and customer complaint meetings; document findings and action plans. Assist in developing and maintaining quality control plans, FMEAs, and process audits. Participate in new product introduction (NPI) to ensure quality is built into the design and manufacturing processes. Support ISO 9001 and other industry-related certification and audit requirements. Preferred candidate profile Experience with welding, powder coating, or sheet metal fabrication processes. Experience with ISO 9001 or equivalent quality management systems.