Technical Support Manager

The incumbent will be responsible for supporting ASMs and the dealership staff in technically resolving product issues. Collaborate with Field Teams to collect and analyze technical reports related to Electric Vehicles (EVs), identifying critical issues and escalating them to Quality Assurance for corrective action and joint visits. Develop, Monitor and analyze warranty claims for EV products, tracking trends and critical items, and ensuring corrective actions are implemented through the Field Report Tracker and Failure Part Tracking. Develop and communicate service bulletins to Field Teams based on complaint trends from FOR and warranty failures, ensuring proper validation after design-level modifications are made at the plant level. Conduct joint visits with Plant Teams to analyze root causes of EV-related issues, identifying areas for improvement, and implementing corrective actions. Provide technical support for critical EV issues through hotline calls, vehicle diagnosis, and training, ensuring prompt resolution and minimizing downtime. Analyze customer complaints generated through different modes, identifying trends and collaborating with respective teams for corrective actions, including Non-Product issues with the field team and Product issues with the Plant team. Monitoring the progress of the SOP implementation at field both at ASM and dealer. Follow up with the concerned field team for early completion. Conduct benchmarking studies of competitor EV models, submitting findings and recommendations for improvement. Define Service Accessibility and Maintenance procedures for new EV products, including Flat Rate Time (FRT) for labor billing, ensuring efficient and effective service delivery. Experience: 7 to 9 years in the aftersales (automotive industry) function as an area service manager. Good technical skills and exposure to handling customer complaints are required. Bachelors in Mechanical or Automobile Engineering qualification is preferred. Apply via our website today to join our trailblazing team and be a part of our legacy! Experience fast track career growth, outstanding launches and riding events, leadership development programs, medical insurance, life cover, equal employment opportunity, amazing employee discounts on company products, voluntary parental coverage - medical insurance, rewards, recognition, maternity & paternity leave and benefits.,