Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bangalore urban
>
Lenovo
>
Technical Support Manager

Technical Support Manager

Lenovo

0 years

0 Lacs

bangalore urban karnataka india

Posted:1 day ago| Platform:

Apply

Skills Required

support technology vision stack portfolio ai pcs server storage software management audits service coaching training schedule workflow communication reports payroll

Work Mode

On-site

Job Type

Full Time

Job Description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Operations Management

The Assistant Manager – Operations must be proficient to converse in English Languages with their sub-ordinates/staff and with customers.
Lead, supervise and manage a team of Executive Technical Support subjects to meet the required performance and KPIs.
Provide the team with clear objectives for group and individual performance and support with regular and constructive feedback through quality audits and performance appraisals.
Support, coach and manage the Executive Technical Support and subjects to ensure that both operational targets (required performance and KPIs) and service levels are achieved.
Provide ongoing coaching, training and counseling to team members on customer management as well as products and services.
Lead by example by displaying initiative in all areas including adherence to schedule and good attendance records.
Review workflow and procedures to close service gaps, ensure productivity and accommodate new products service.
Maintain the Operations Quality Management System (QMS) and continuously review and update the policies, processes and forms.
Support the Contact Centre in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level) and any other KPIs as dictated by Operations.
Work with line manager to co-ordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
Conduct regular team meeting and buzz sessions to ensure that two-way communication is maintained between team members and management.
Support the management team in creation of management reports based on agreed time scales.
Undertake any administration associated with payroll, staff annual leave/MC applications, expenses claims and amendments to staff rosters.
Undertake any other ad-hoc tasks assigned by the Senior Manager or any other superior from Operations as and when required.
Disseminate information received from client contact points to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
Attended to any high-level customer complaints received by team members and spend an agreed proportion of time answering queue calls and handle escalations through to resolution.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

More Jobs at Lenovo

GSI - Presales Solution Architect

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Network Management SME (CCNA/CCNP, 10-12 years Exp - Cisco Security/ACI Skills)

Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Senior Technical Engineer - Windows

Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

AI Solution Architect

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Nvidia AI Architect- Delivery

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Lenovo

IT Services and IT Consulting

Morrisville NC

Login to

Please Verify Your Phone or Email

Confirm Action

Technical Support Manager