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General Information Req # WD00082166 Career area: Artificial Intelligence Country/Region: India State: Karnataka City: BANGALORE Date: Friday, May 9, 2025 Working time: Full-time Additional Locations : India - KarnÄtaka - Bangalore India - KarnÄtaka - BANGALORE Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worldâs largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovoâs continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovoâs world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements As an AI Solution Architect, you will oversee the full lifecycle of our GenAI products for customer service worldwide, bridging user needs and cutting-edge AI technologies to deliver a world-class support experience that drives customer satisfaction and business growth. 1. Oversee GenAI product development: Lead the design, development, and continuous iteration of our AI-powered customer service products tailored to international users, translating real-world scenarios into intuitive features and workflows. 2. Drive cross-functional execution: Coordinate with engineering, data science, UX, localization, and operations teams to translate the AI product roadmap into actionable plans, managing priorities, timelines, and stakeholder communication to ensure on-time delivery. 3. Analyze performance and user feedback: Monitor KPIs and leverage user behavior and operational data to validate hypotheses, uncover pain points, and implement enhancements that elevate product effectiveness and customer satisfaction. 4. Conduct market and competitive research: Lead comprehensive market studies and competitive analyses, staying abreast of industry trends and emerging AI technologies to ensure our product remains differentiated and strategically positioned; adjust direction as needed based on insights. Additional Locations : India - KarnÄtaka - Bangalore India - KarnÄtaka - BANGALORE India India - KarnÄtaka * India - KarnÄtaka - Bangalore , * India - KarnÄtaka - BANGALORE NOTICE FOR PUBLIC At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative. Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment. Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
