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Technical Support Manager Eicher

7.0 - 11.0 years

0 Lacs

chennai, tamil nadu

On-site

The incumbent will be responsible for supporting ASMs and the dealership staff in technically resolving product issues. Collaborate with Field Teams to collect and analyze technical reports related to Electric Vehicles (EVs), identifying critical issues and escalating them to Quality Assurance for corrective action and joint visits. Develop, Monitor and analyze warranty claims for EV products, tracking trends and critical items, and ensuring corrective actions are implemented through the Field Report Tracker and Failure Part Tracking. Develop and communicate service bulletins to Field Teams based on complaint trends from FOR and warranty failures, ensuring proper validation after design-leve...

Posted 3 months ago

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