Technical Support Manager

Key Responsibilities

• Manage and lead the service delivery team, ensuring all service operations meet customer expectations for quality and efficiency.
• Develop and implement strategies to improve service delivery and increase customer satisfaction.
• Monitor and analyze service delivery metrics and adjust operations as necessary to improve performance.
• Coordinate training and development initiatives for service personnel to enhance their technical skills and customer service capabilities.
• Oversee budgeting and financial performance for the service area, including forecasting and managing expenses effectively.
• Ensure compliance with local regulations and safety standards across all service operations.
• Foster strong relationships with customers, understanding their needs and ensuring they receive high-quality service.
  

Qualifications

• Technical degree or equivalent experience in HVAC systems or related fields.
• Minimum of 8 years of management experience in HVAC service delivery or related fields.
• Proven ability to lead and develop teams effectively.
• Strong analytical and problem-solving skills, with a focus on detail and quality.
• Excellent communication and interpersonal skills to liaise with clients and team members.
• Experience in financial management and budget oversight.
• Proficient in Microsoft Office Suite.