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Warranty Manager-Service- Revolt Motors

Warranty Manager-Service- Revolt Motors

Rattanindia Power

8 - 13 years

10 - 18 Lacs

manesar

Posted:Just now| Platform:

Apply

Skills Required

warranty management warranty claim settlement aftersales warranty warranty claims head office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Exp : 12-18 Years

Location : Manesar

Role : Warranty

Job

Warranty Program Management: Develop, implement, and manage comprehensive warranty programs that align with company goals and industry standards. Ensure that warranty policies are clearly defined and communicated across the organization.
Customer Relations: Address and resolve complex customer warranty issues, ensuring a high level of satisfaction. Work closely with the Customer Service and Technical Support teams to provide timely and effective solutions.
Team Leadership: Lead and mentor a team of warranty specialists and administrators.
Process Improvement: Continuously evaluate and enhance warranty processes and procedures to improve efficiency and effectiveness.
Cross-Functional Collaboration: Work closely with engineering, quality assurance, and production teams to address warranty-related issues and feedback.
Vendor and Partner Management: Manage relationships with external vendors and service partners involved in the warranty process.

Technical / Desired Skills:

In-depth understanding of warranty policies, industry regulations, and quality management principles.
Warranty /Tech Pub/ECN /FSC
Excellent communication and interpersonal skills to effectively engage with customers and team members

IT/Software skills required:

Behavioral Competencies desired:

Education background-Essential:

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