186 Aftersales Jobs

* Job Title- Technical Service * Location - Gurgaon , Agra , Nashik , Kolkata , Mumbai * Experience 2+ years Key Responsibilities: 1)Assist in troubleshooting and making recommendations on for the same and determine the root cause for the issues . 2)Liaise with team managers and technicians on quality issues. 3)Identify the root cause and report to Lead for quality assurance and control. 4)Assist EV Maintenance Manager on the liaison for technical and quality issues. 5)Ability to troubleshoot and diagnose EV using tablets and online programming. 6)Perform QC and ensure compliance to company’s regulation after each repair. 7)Provide support on parts technical issue & warranty claims etc when necessary. 8)Any other tasks assigned by the After Sales Manager. For More Details- Purva-9518351477 (WhatsApp)

Hi Aspirant, Greetings from Endurance Technologies Ltd! We are hiring for Continent Head-Asia in our Aftermarket export Department. Job Profile- Product Line - Shock absorbers, clutches, brakes, lubricants, filters, Tyres, Control Cables. Base location - Chh Sambhajinagar (Aurangabad) Experience Required -8years to 12 Years Key Deliverables - Manage complete Aftermarket export for Asia(Nepal, Srilanka). Generate sales leads from existing and new costumers & Distributors for the region internationally. Maintaining and develop relationships with existing Customers. Manage & Review lead generations activity through the use of trade portals, export data, distributor data to increase the market share Sharing relevant data including products catalogue, technical specifications, etc. with customers/distributors & generate business. Prepare export pricing through market intelligence to arrive completive price to the market best price. Achieve Sales Target set by Management. Handle exports of Endurance multi product categories. If interested, Please share your cv on sajanjal@endurance.co.in Regards, Shital Corporate HR

About The Role Warranty, Aftersales & Service Automotive Find endless opportunities to solve our clients' toughestchallenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Automotive, Industry Consulting, Global Network I Areas of Work: Warranty, After sales & Service | Level:Consultant | Location: Bangalore, Gurugram, Mumbai, Chennai, Pune | Years of Exp: 6-10 years | Language :English Explore an Exciting Career at Accenture Are you an outcome-oriented problem solverDo you enjoy working on transformation strategies for global clientsDoes working in an inclusive and collaborative environment spark your interest Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. The Practice A Brief Sketch GN Automotive Practice has deep expertise in delivering Digital Transformations, Sales & Operations Planning, Platform Transformation, Spare Parts & Warranty Management, Service Process Excellence, Connected Vehicles, Dealer performance Management, Process Automation & Digitization, Software Enablement, Zero Based Spend & Spend analysis, Peer Benchmarking, Value Architecture, Process Improvement, IoT and Industry Analytics Lets infuse fresh thinking in the systems and turn new ideas into reality. As a part of the team, youll help drive the following: Harness extensive industry knowledge, people, and assets to deliver sustainable long-term solutions. Work collaboratively with customer stakeholders to provide in depth date analysis, reports & effectively communicate insights. End to End management co-ordination of the project (PMO) and responsible for the successful completion of the project within a stipulated budget Handle Digital Request for Proposals (RFPs), Request for Information (RFIs) and Request for Quote (RFQs) end-to-end, manage Pre-sales activities. Responsible for creating all customer deliverables and commercials for the pursuit including deal structuring, response management, and bid management. Drive thought leadership initiatives; handle client visit, partner/ analyst relationship, etc. Understanding of Digital trends around customer, employee and immersive experiences. Perform research and collect data on industry, market, companies, and competitors and consolidate information into actionable items, reports, and presentations. Comprehensive experience in producing high quality Go-To-Market (GTM), Point of Views (POV) and client presentations Bring your best skills forward to excel in the role: Problem-solving skills to identify, escalate, track and resolve issues in time Strong project management skills and ability to run projects on his own Effectivepresentationand public speakingskills Ability to work in a rapidly changing environment where continuous innovation is desired Ability to effectively team with others in a large, global organization Analytical skills to bring clarity to complex issues and gather data-driven insights Excellent communication and interpersonal skills Cross cultural competence with an ability to thrive in a dynamic environment Manage and work with key stakeholders onshore and onsite Read more about us. Whats in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit | . Qualification Your experience counts! MBA from Tier 1 and 2 business school Must have Industry Expertise in Automotive around functions such as Aftersales (Customer Service) Dealerships Warranty Spare Parts 8-12 years of progressive work experience in Consulting firms/ OEMs in the Automotive domain. Prior project or work experience in Warranty Operations/Aftersales and Service Good knowledge of Automotive Aftersales. Experience in design, optimization, and implementation of business process. Program Management:Involves effectively planning, managing, and coordinating multiple projects in a dynamic environment with numerous and complex stakeholders groups and execute on-time and on budget. Should have hands-on experience of web content management, marketinganalytics tools, marketing functions, etc. Drawing on extensive knowledge and experience across marketing or analytical projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis. Active role in the identification of opportunities by farming existing relationships and growing new networks. Ability to work independently with minimal supervision.

We are looking for an Senior Executive/AM CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues. Role & responsibilities Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry Coordination with bankers, channel partners, internal team, and other departments Strategize & achieve the collection targets Monitor the grievances and escalations received from customers Ensure timely, accurate, and satisfactory solutions are provided to each of these queries. Preferred candidate profile A bachelors degree with a minimum of 3+ years of relevant experience Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively. Familiarity with CRM software and tools. Results-driven with a customer-centric mindset. Interested candidates can share resume at hr@houseeazy.com or whatsapp 9560078207

Role : CRM Industry : Real Estate Location : Gurugram (Near Hudda metro station) 1. Address queries and complaints of customers over the phone, through emails, letters face to face client interactions in a timely and effective manner 2. Respond to emails and letters from customers regarding queries, in a timely manner 3. Collect and communicate customer feedback in a timely and efficient manner 4. Maintain and update the database with information on the nature of queries and status of resolution 5. Update customers on the status of their queries and complaints in a timely manner 6. Record all customer complaints / issues received and resolved 7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same. 8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers. 9. Execution of BBA & MOU and maintaining respective trackers of the same for both the projects. 10.Preparation & Execution of documents Bank Loan formalities PTM & TPA . Transfer, Name Addition/ Deletion formalities of sold units Accepting and checking the required documents and further endorsement of the originals.

Job Title: Manager Customization Location: Chennai Department: Customer Relationship Management Reporting To: Head CRM Organization: DRA Homes Job Purpose: To lead and manage customer customization requests and ensure a seamless customer experience by effectively coordinating with internal teams, vendors, and clients. This role acts as a bridge between customers and project execution teams, ensuring that all modifications are executed as per customer expectations and within project timelines. Key Responsibilities: 1. Customization Management: Serve as a single point of contact for customers requesting unit customization.Coordinate with design, engineering, and execution teams to validate feasibility of customizations.Prepare and share customization quotes, drawings, and timelines with customers.Monitor execution of customizations on-site and ensure quality and compliance. 2. CRM & Customer Communication: Maintain proactive and professional communication with customers throughout the lifecycle.Address customer queries, issues, and feedback with prompt resolution.Manage post-booking interactions including welcome calls, documentation assistance, and progress updates.Conduct site visits and walkthroughs with customers. 3. Documentation & Reporting: Maintain accurate records of customization approvals, cost sheets, drawings, and customer communications.Generate periodic reports on customer satisfaction, pending customizations, and execution status.Ensure documentation complies with RERA and internal standards. 4. Coordination: Liaise with project managers, architects, vendors, and contractors to align customization timelines with construction milestones.Coordinate with finance and legal teams for agreement changes or payment updates related to customizations. Key Requirements: Education: Any Degree Experience: 4–10 years in Real Estate CRM or Customization roles. Proven track record in customer-facing roles and project coordination.

Role & responsibilities :- To trace opportunities for improving the service proposition and implement them To assist RM in resolution of escalated queries / complaints related to operations To co-ordinate with the third parties for ensuring early resolution of issues / requests from clients To undertake projects relating to client services operations To handle escalated transactions of high value customers To send MIS or market reports to clients on timely basis To make monthly and quarterly market reports / presentations. Desired profile:- To resolve client inquiries, and making sure key client information and documentation is up to date To onboard new client accounts, which includes the collection of required documentation and client information To perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage , business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance Good Communication Skills Spoken and written English Good with Microsoft Office and Excels Relationship skills necessary to manage high end distributors & investors Basic knowledge of MF products & Market knowledge High Enthusiasm & Aggression

Candidate must have minimum 8 years of experience in spare parts sales Candidate must have a bachelor Digree in Engineering

Candidate must have experience on customer service and territory service profile Candidate must have a Bachelor's Degree on Engineering

Candidate must have experience in spare part sales. Candidate must have Bechlor Digree in Engineering.

A. Role & responsibilities : 1. Development of ASCs (Authorised Service Centre)in Industrial Segment and standard Mechanical Seal 2. Achieve yearly spares targets of assigned area and actively participate to ensure spare business exceed target value 3. Ensure prompt resolution of mechanical seal-related customer complaints through effective coordination with the plant warranty team 4. Provide guideline to ASCs Service Engineer for Installation, commissioning and trouble shooting. 5. Provide Product feedback to plant team and actively participate in product improvement activities 6. Provide product service training to customer/dealer 7. Coordinate between CWH & ASC for spares deliveries 8. Minimized the time to resolve customer complaint through ASC B. Work performed : 1. Appointment of New ASC as per decided target 2. Periodic audit of ASC and decide action plan for ASC Development. 3. Monitor Spare stock level of ASC and decide optimum stock level at ASC to ensure prompt and reliable service to end user. 4. Resolution of customer complain by deputing ASC Engineer and if required also visit site to understand and resolve problem 5. Conduct product training as and where required.

A. Role & responsibilities 1. Development of ASCs (Autorised Service Centre) in Industrial Segment and standard Mechanical Seal 2. Achieve yearly spares targets of assigned area and actively participate to ensure spare business exceed target value 3. Ensure prompt resolution of mechanical seal-related customer complaints through effective coordination with the plant warranty team 4. Provide guideline to ASCs Service Engineer for Installation, commissioning and trouble shooting. 5. Provide Product feedback to plant team and actively participate in product improvement activities 6. Provide product service training to customer/dealer 7. Coordinate between CWH & ASC for spares deliveries 8. Minimized the time to resolve customer complaint through ASC B. Work performed 1. Appointment of New ASC as per decided target 2. Periodic audit of ASC and decide action plan for ASC Development. 3. Monitor Spare stock level of ASC and decide optimum stock level at ASC to ensure prompt and reliable service to end user. 4. Resolution of customer complain by deputing ASC Engineer and if required also visit site to understand and resolve problem 5. Conduct product training as and where required.

Maintaining and developing relationships with existing customers, Negotiation sales and after-sales services, Operate and work in ERP system, Making quotations in consultation with management, Making follow-ups for due payments from clients

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

TL with solid Team handling experience with Reputed Developers in Real Estate to handle the entire gamut of CRM team & CRM cycle. SOBO exp desired with Excellent Coms & presentation skills etc. Min 4-5 yrs proven TL experience desired.

Sales-Generating leads & identifying potential customer & maintaining strong customer relationships. Service -Providing technical expertise to customers. Troubleshooting technical issues & providing solution.

Technical Co-ordinate between Area Executives, employees and customers. Be present at reporting place of examiners to take feedback of previous day and plan daily schedule. Carry out annual equipment survey Plan for repair schedule as a preventive method. Carry out NIS before taking over new construction and modernization job. Estimate other than prescribed work. Conduct tool box talk with employees. Make employees continuously aware about safe work practices. Fatality Preventive Audits/ Tool Box Demonstration. Prepare quarterly review report. Make T orders. Monitor how to reduce callbacks. More so on top ten calls received. Inspect or re-inspect to see progress of work. / Random Check for Quality. Manpower allotment day to day basis on callbacks received. Adherence to EH&S policy and practices. Commercial Meet clients regularly for rapport development. Communicate with examiners on regular basis, take care of their problems and create confidence amongst them. Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement. Two months prior to the expiry of free service contract date inspect the elevator. Negotiate with clients for price fixation of contracts & T-order. Handle effective conversions when necessary. Lead team to complete given task and facilitate them in case of need. Check the opportunity to potential T-Business. Make efforts for acquisition and recoveries & achieving the target. Follow-up invoices/ payments. Update necessary conversion/ recovery cancellation into system. Review regularly, Net O / Payment. Additional Responsibilities Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.

Technical Co-ordinate between Area Executives, employees and customers. Be present at reporting place of examiners to take feedback of previous day and plan daily schedule. Carry out annual equipment survey Plan for repair schedule as a preventive method. Carry out NIS before taking over new construction and modernization job. Estimate other than prescribed work. Conduct toolbox talk with employees. Make employees continuously aware about safe work practices. Fatality Preventive Audits/ Toolbox Demonstration. Prepare quarterly review report. Make T orders. Monitor how to reduce call-backs. More so on top ten calls received. Inspect or re-inspect to see progress of work. / Random Check for Quality. Manpower allotment day to day basis on call-backs received. Adherence to EH&S policy and practices. Commercial Meet clients regularly for rapport development. Communicate with examiners on regular basis, take care of their problems and create confidence amongst them. Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement. Two months prior to the expiry of free service contract date inspect the elevator. Negotiate with clients for price fixation of contracts & T-order. Handle effective conversions when necessary. Lead team to complete given task and facilitate them in case of need. Check the opportunity to potential T-Business. Make efforts for acquisition and recoveries & achieving the target. Follow-up invoices/ payments. Update necessary conversion/ recovery cancellation into system. Review regularly, Net O / Payment. Additional Responsibilities Create Safety awareness and ensure our employees are working safely. Ensure Zero accident / incident Ensure Reporting of incident Actively participate in RQC & Safety meetings and review issues and progress. Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules. Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date. To conduct FPA and complete corrective actions within targeted completion date. Participate in Incident Investigation. Diploma in electrical/electronics with 7-10 years experience in relevant industry.

The candidate should be essentially from elevator background having experience in Service Job Responsibilities Attending the Call backs, Routine Maintenance /Code Maintenance Ensure 100 % Service visits - RM & HK Repair activity as and when required. ACR- Audit Copy Return & PCR - Pink copy return once work completed. Monitor Elevators as per WWJSSS compliance Generate T lead. Responsible for PUI completion. Education & Experience required Diploma/BE in Engineering 3-6 years in handling service in Elevator industry Excellent Communication & Interpersonal skills Assertive, Proactive, Result orientated and Self-starter Desirable Experience in Elevator industry.

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? On a typical day you will: Service maintenance for new elevators with quality and efficiency Work in a safe manner in accordance with all Environmental Health & Safety guidelines. Stay away overnight as and when required Liaise directly with the customer while on site to build a good working relationship Conduct inspection before and after installation to ensure high quality and safety standards What you will need to be successful : As a qualified mechanic, it is essential that you have knowledge of elevator equipment and that you can apply elevator engineering principles to Installation. Job Description: The candidate should be essentially from elevator background having experience in service & maintenance of Elevators Job Responsibilities Will be responsible for handling call back, breakdown, Minor Repairs, trouble shooting, code maintenance & Customer Service Will be responsible for maintaining 5 S at sites Adherence to EH&S guidelines at all times Willbe responsible for doing 100% Code Maintenance of his route To attend customer complaint & rectification the same Will be responsible to Close T Orders on Time Will be responsible for adhering safety norms for equipment and end user safety Will be responsible for Generating T leads to increase T Business Reporting to Field supervisor day-to-day work plan and completion. making the lift ready for smooth adjustments on time with good quality work. Education & Experience required Diploma/BE in Engineering 3-6 years in handling service & maintenance in Elevator industry Excellent Communication & Interpersonal skills Assertive, Proactive, Result orientated and Self-starter

Creating, nurturing, and managing Auto 2w/4w business Empanel a new dealer/ workshop/body shop Conduct demonstrations on products Communicate with customer regarding offers, Quotations etc. Explaining schemes, offers, and credit notes to dealers

Job Title Field Executive - Service Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Hyderabad. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship What you will need to be successful You have at least 3 years of experience in the elevator sector in Maintenance You have good skills in electronics, electrical & mechanical adjustments You are a committed professional, with safety as your priority Having good analytical skill and work towards the root cause of the issue You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. Whats In it For Me Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. Should work on Shift basis We offer you remuneration in accordance with local financial standards wage agreement We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

Location: Bengaluru,Chennai,Ernakulam,Hyderabad,Kochi,Shanti Nagar Position Title: Field Supervisor - Service Education Background: Diploma/BE Engineering Experience: 12 to 18 years in Elevator Industry Minimum Diploma qualification required with 12 years' experience in Maintenace of Elevators/Escalators 1 ) Co-ordinate between Area Executives Dept Head as the case may be, employees and customers, Be present at reporting place of examiners to take feedback of previous day and plan daily schedule 2) Carry out annual equipment survey Plan for repair schedule as a preventive method 3) Carry out NIS before taking over new construction and modernization job. Estimate other than prescribed work 4) Conduct tool box talk with employees make employees continuously aware about safe work practices. 5) Fatality Preventive Audits/ Tool Box Demonstration. Prepare quarterly review report 6) Make T orders. Monitor how to reduce callbacks. More so on top ten calls received. 7) Inspect or re-inspect to see progress of work. Random Check for Quality. Manpower allotment day to day basis on callbacks received 8) Adherence to EH&S policy and practices 9) Meet clients regularly for rapport development. Communicate with examiners on regular basis, take care of their problems and create confidence amongst them. 10) Correspond with clients for renewal of contract and as and when necessary Two months prior to the expiry of free service contract date inspect the elevator 11) Negotiate with clients for price fixation of contracts & T-order. Handle effective conversions when necessary 12) Lead team to complete given task and facilitate them in case of need check the opportunity to potential T-Business 13) Make efforts for acquisition and recoveries & achieving the target. Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards plus. Mediclaim Insurance: Under this program you and your family members (Spouse/Partner, 2 dependent children age upto 30 years, dependent parents or parents-in-laws) are covered under the Group Mediclaim Insurance Scheme for a sum assured of Rs.4.5 lakhs per annum. There shall be a co-pay. The terms and conditions of the Mediclaim insurance scheme are subject to change annually. We will train you intensively in the areas of technology & processes and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone and a petrol card. The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

Customer Relations Excellence Demand Raising & Collections End-to-End post-sales Management Customer Records & Fund Flow Management Customer Complaint Resolution MIS Management Required Candidate profile Bachelor’s in Business, Marketing, or a related field 5+ years of experience in CRM, specifically in real estate. Expertise in customer relations systems and post-sales management. Perks and benefits + Incentives

Job Responsibilities Attending the Call backs, Routine Maintenance /Code Maintenance Ensure 100 % Service visits - RM & HK Repair activity as and when required. ACR- Audit Copy Return & PCR - Pink copy return once work completed. Monitor Elevators as per WWJSSS compliance Generate T lead. Responsible for PUI completion. Education & Experience required Diploma/BE in Engineering 3-6 years in handling service in Elevator industry Excellent Communication & Interpersonal skills Assertive, Proactive, Result orientated and Self-starter Desirable Experience in Elevator industry.