Join us as a Service Manager at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence
You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions
To be successful as a Service Manager , you should have experience with:
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Vendor Management Roles
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Managing external vendor like contracts, Vendor Performance, SLA management and adherence etc
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Review Vendor performance on regular basis against technology deliverables carried out by vendor and Barclays vendor management standards
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Barclays - Process Unity Tool- which is current vendor management tool used by Barclays
Experience on the same is added advantage
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Reviewing vendor invoices against expected deliverables and contractual agreements
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Do continuous vendor risk evaluation and create exit plans if required
Some other highly valued skills may include:
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as we'll as job-specific technical skills
Purpose of the role
To manage the IT Services department and set the strategic direction, provide support to the banks senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation
Accountabilities
- Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes
- Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness
- Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services
- Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change
- Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank s change and compliance functions
- Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc
- Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients
- Effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness
Collaborate closely with other functions/ business divisions - Lead a team performing complex tasks, using we'll developed professional knowledge and skills to deliver on work that impacts the whole business function
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes - If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard
The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others - OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments
They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes - Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
- Take ownership for managing risk and strengthening controls in relation to the work done
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc)
to solve problems creatively and effectively - Communicate complex information
Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience - Influence or convince stakeholders to achieve outcomes
