Service Manager

The Service Manager is responsible for managing the overall operations of the two-wheeler service department. This includes supervising the service team, ensuring customer satisfaction, maintaining workshop efficiency, and achieving service revenue targets while upholding high-quality standards.

Key Responsibilities:

• Supervise daily workshop operations and allocate work to service advisors, mechanics, and technicians.
• Ensure all vehicles are serviced and delivered on time with proper quality checks.
• Handle customer complaints and ensure timely resolution.
• Maintain a high level of customer satisfaction through professional service delivery.
• Monitor service revenue, spare parts usage, and workshop productivity.
• Coordinate with the Spares Department for the availability of required parts.
• Implement company policies, service standards, and warranty guidelines.
• Maintain records of job cards, estimates, and service invoices.
• Ensure proper documentation for warranty and free service claims.
• Train and motivate service staff to achieve performance and quality goals.
• Prepare daily, weekly, and monthly service reports for management.
• Maintain cleanliness, safety, and discipline in the workshop area.
• Conduct periodic service camps, free check-up camps, and customer retention activities.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person