Over the last 40+ years, Jyoti has built a significant presence across Western and Central India. We’re now at a stage where we’re focusing on deepening this presence while expanding to other regions and channels, and we’re now looking for a Videographer and Editor to create content for social media and performance marketing. This includes product demos, social media content, ad content for performance marketing campaigns, and working with the Content team during the production process. You’ll be working closely with our Content and Growth teams while we build these channels out. Role and Responsibilities: Shooting Product Demos Shooting and editing product showreels Working with Growth and Content teams on creating Social Media Content Working with Growth and Content teams on creating Performance Marketing Content Product Photography Qualities and Skills we need from you: High agency and ownership. Prior experience creating and producing product videos and ad content. Experience working on Content in the Consumer Appliances and Consumer Durables category is not necessary, but a plus. We’re open to both Freelance and Full-time but the role also involves retail store visits (within Pune) for shoots. If this sounds exciting and interests you, drop me an email with your work at rushabh@jyotiindia.com .
Over the last 40+ years, Jyoti has built a significant presence across Pune with 8 brand showrooms. We’re now at a stage where we’re focusing on deepening this presence while expanding to other regions and channels, and we’re now looking for a Customer Support Manager to manage the company Service Center in the Pune region. Roles and Responsibilities Own the post-sales customer experience for customers. Lead a team of 7 Coordinators and 30+ technicians to ensure exceptional customer service and delivery experience. Lead operations of the 3 company service centers in Pune. Ensure strict adherence to processes and service SOPs. Ensure that Service Ticket TAT is maintained as per set Customer Experience standards. Hiring Coordinators and Technicians as and when required. Training Coordinators and Technicians to deliver exceptional post-sales Customer Experience. Quality and Skills we need from you: High Agency and Ownership Prior technical understanding or experience working with Consumer Durables/Electronics products Prior experience managing technicians and service center operations Prior customer support experience in the Consumer Durables/Electronics sector This is a full-time position and you will be expected to rotate between our service centers in Laxmi Road, Sinhgad Road and PCMC. If this sounds exciting and interests you, you can drop us an email with your CV/Resume at rushabh@jyotiindia.com.