Over the last 40+ years, Jyoti has built a significant presence across Western and Central India. We’re now at a stage where we’re focusing on deepening this presence while expanding to other regions and channels, and we’re now looking for a Videographer and Editor to create content for social media and performance marketing. This includes product demos, social media content, ad content for performance marketing campaigns, and working with the Content team during the production process. You’ll be working closely with our Content and Growth teams while we build these channels out. Role and Responsibilities: Shooting Product Demos Shooting and editing product showreels Working with Growth and Content teams on creating Social Media Content Working with Growth and Content teams on creating Performance Marketing Content Product Photography Qualities and Skills we need from you: High agency and ownership. Prior experience creating and producing product videos and ad content. Experience working on Content in the Consumer Appliances and Consumer Durables category is not necessary, but a plus. We’re open to both Freelance and Full-time but the role also involves retail store visits (within Pune) for shoots. If this sounds exciting and interests you, drop me an email with your work at rushabh@jyotiindia.com .
Over the last 40+ years, Jyoti has built a significant presence across Pune with 8 brand showrooms. We’re now at a stage where we’re focusing on deepening this presence while expanding to other regions and channels, and we’re now looking for a Customer Support Manager to manage the company Service Center in the Pune region. Roles and Responsibilities Own the post-sales customer experience for customers. Lead a team of 7 Coordinators and 30+ technicians to ensure exceptional customer service and delivery experience. Lead operations of the 3 company service centers in Pune. Ensure strict adherence to processes and service SOPs. Ensure that Service Ticket TAT is maintained as per set Customer Experience standards. Hiring Coordinators and Technicians as and when required. Training Coordinators and Technicians to deliver exceptional post-sales Customer Experience. Quality and Skills we need from you: High Agency and Ownership Prior technical understanding or experience working with Consumer Durables/Electronics products Prior experience managing technicians and service center operations Prior customer support experience in the Consumer Durables/Electronics sector This is a full-time position and you will be expected to rotate between our service centers in Laxmi Road, Sinhgad Road and PCMC. If this sounds exciting and interests you, you can drop us an email with your CV/Resume at rushabh@jyotiindia.com.
As the Service Center Manager at Jyoti, you will play a crucial role in managing our company's Service Center in the Pune region. With a significant presence established over the last 40+ years through 8 brand showrooms, we are now focusing on deepening our presence in Pune while expanding to other regions and channels. Your primary responsibilities will include owning the post-sales customer experience for customers in the Pune region. You will lead a team of 7 Coordinators and 30+ technicians to ensure exceptional customer service and delivery experience. Additionally, you will be responsible for leading the operations of the 3 company service centers in Pune, ensuring strict adherence to processes and service SOPs, and maintaining Service Ticket TAT as per set Customer Experience standards. You will also be involved in hiring Coordinators and Technicians as needed and training them to deliver exceptional post-sales Customer Experience. To excel in this role, we are looking for individuals with high agency and ownership, prior technical understanding or experience working with Consumer Durables/Electronics products, prior experience in managing technicians and service center operations, as well as prior customer support experience in the Consumer Durables/Electronics sector. This is a full-time position that will require you to rotate between our service centers located at Laxmi Road, Sinhgad Road, and PCMC. If you are excited about the opportunity and possess the required skills and experience, please feel free to reach out to us by sending your CV/Resume to viraj@jyotiindia.com.,
As a Creative Strategist at Jyoti, your role will involve managing content for social media and performance marketing. You will be responsible for scripting and directing video content for various campaigns, collaborating with the Content team, and working closely with the Content and Growth teams to expand our presence. **Roles and Responsibilities:** - Coordinating with agencies and freelancers to create collaterals for social media and performance marketing campaigns. - Developing static collaterals in collaboration with the in-house content team. - Drafting creative briefs for marketing collaterals such as static images, video content, banners, and landing pages. - Ideating copy for content collaterals used in performance marketing campaigns. - Managing the launch and maintenance of Influencer Campaigns and building Influencer Relationships. - Scripting and directing social media and performance marketing videos while overseeing the production process. - Eventually owning the Creative Strategy. **Qualities and Skills we need from you:** - Demonstrated high agency and ownership in your work. - Willingness to work on or learn copywriting and scripting. - 1-2 years of prior experience in social media and ad content creation. - Previous experience in Consumer Appliances and Consumer Durables category content is a plus.,
Regional Sales Lead – Mumbai Location: Mumbai Experience: 5–10 years in channel sales (Consumer Appliances) Role Summary Own regional revenue and distribution for Jyoti Home Appliances. You’ll build and scale a high-performing dealer–distributor network, lead a team of field executives, expand into new markets, and ensure flawless in-store brand execution. Key Responsibilities Distributor Management Identify, appoint, and onboard distributors; negotiate terms, targets, and credit norms. Drive primary sales, inventory turns, fill rates, and timely claim settlement. Onboard new distributors basis regional demand. Dealer Development Prospect and onboard new dealers in priority areas. Build dealer relationships; drive range selling, planograms, and share of shelf. Execute trade schemes, loyalty programs, and sell-out interventions with clear ROI. Team Leadership Lead and coach Sales Executives: beat planning, productivity (calls/day), funnel hygiene, and territory expansion. Set weekly/monthly targets; conduct market work-withs, reviews, and skill training. Market Expansion & Consolidation Expand newer areas/markets using town-class mapping, whitespace analysis, and outlet universe building. Consolidate existing markets by improving numeric & weighted distribution, channel mix, and repeat purchase rates. Brand Execution Oversee and direct installation of in-store brand collaterals (POSM, fixtures, demo units, display bays). Audit execution quality, planogram compliance, and uptime; resolve installation/vendor issues. Planning & Reporting Build monthly/quarterly plans, demand forecasts, and beat/route coverage. Track primary vs. secondary sales, promo effectiveness, pricing hygiene, and competitive activity. Maintain CRM/ERP discipline; publish dashboards and action plans. Cross-Functional Coordination Liaise with Marketing (BTL/activations), Supply Chain (stocking, dispatch), Service (installation/after-sales), and Finance (claims/credit). Qualifications Graduate preferred; proven channel sales experience in home appliances. Strong distributor & dealer onboarding track record. People leadership: hiring, coaching, performance management for field teams. Data-driven: Excel/Google Sheets, CRM usage, territory planning & forecasting. Excellent negotiation, relationship building, and problem-solving. Fluency in English, Hindi, Marathi; willingness to travel. Compensation & Benefits Fixed + Performance-linked variable If this sounds exciting and interests you, you can drop us an email with your CV/Resume at rushabh@jyotiindia.com.
Over the last 40+ years, Jyoti has built a significant presence across Pune with 8 brand showrooms. We’re now at a stage where we’re focusing on deepening this presence while expanding to other regions and channels, and we’re now looking for a Customer Support Manager to manage the company Service Center in the Pune region. Roles and Responsibilities Own the post-sales customer experience for customers. Lead a team of 7 Coordinators and 30+ technicians to ensure exceptional customer service and delivery experience. Lead operations of the 3 company service centers in Pune. Ensure strict adherence to processes and service SOPs. Ensure that Service Ticket TAT is maintained as per set Customer Experience standards. Hiring Coordinators and Technicians as and when required. Training Coordinators and Technicians to deliver exceptional post-sales Customer Experience. Quality and Skills we need from you: High Agency and Ownership Prior technical understanding or experience working with Consumer Durables/Electronics products Prior experience managing technicians and service center operations 2-3 years of customer support experience in the Consumer Durables/Electronics sector This is a full-time position and you will be expected to rotate between our service centers in Laxmi Road, Sinhgad Road and PCMC. If this sounds exciting and interests you, you can drop us an email with your CV/Resume at rushabh@jyotiindia.com.
Customer Support Executive Function: Customer Care / After-Sales Experience: 1 year in phone-based customer support (home appliances/consumer durables preferred) Role Summary Be the first line of help for our customers. You’ll answer incoming calls on the Customer Care number, understand issues, resolve what you can on the spot, and coordinate field service through tickets and technicians—ensuring quick, clear, and courteous resolution. Key Responsibilities Inbound Call Handling Answer and log all calls on the Customer Care line within SLA. Verify customer details, capture product info, warranty status, and symptoms accurately. Issue Diagnosis & On-Call Resolution Troubleshoot common issues using guided scripts/knowledge base. Educate customers on basic checks and safe use; close the case if resolved. Ticket Creation & Escalation Create support tickets for unresolved cases with complete diagnostic notes, photos/videos (if shared), and priority tags. Follow the escalation matrix for safety-critical or repeat issues. Technician Coordination Assign tickets to in-house technicians; share job cards, customer availability, and parts notes. Follow up on tickets until closure; confirm fix and customer satisfaction before marking resolved. Outstation Service Management Identify and assign independent service technicians/authorized partners for outstation calls. Negotiate visit charges per policy, share SOPs, and track completion & documentation. Customer Communication Proactively update customers on ETA, parts availability, and next steps via call/SMS/WhatsApp. Manage difficult conversations with empathy; offer alternatives where needed. System & Reporting Maintain CRM/Helpdesk hygiene (disposition codes, notes, attachments). Publish daily call/ticket dashboards and highlight risks (ageing, repeat calls, parts delays). Quality & Compliance Adhere to call scripts, AHT/QA guidelines, and data privacy norms. Capture VOC themes and suggest process/product improvements. Qualifications & Skills Clear communication in Marathi, Hindi, English; strong listening & empathy. Hands-on with CRM/Helpdesk tools, WhatsApp Business, Google Sheets. Organized, calm under pressure, and diligent with follow-ups. Willingness to work rotational shifts/weekends as per roster.
Regional Sales Lead – Mumbai Location: Mumbai Experience: 5–10 years in channel sales (Consumer Appliances) Role Summary Own regional revenue and distribution for Jyoti Home Appliances. You’ll build and scale a high-performing dealer–distributor network, lead a team of field executives, expand into new markets, and ensure flawless in-store brand execution. Key Responsibilities Distributor Management Identify, appoint, and onboard distributors; negotiate terms, targets, and credit norms. Drive primary sales, inventory turns, fill rates, and timely claim settlement. Onboard new distributors basis regional demand. Dealer Development Prospect and onboard new dealers in priority areas. Build dealer relationships; drive range selling, planograms, and share of shelf. Execute trade schemes, loyalty programs, and sell-out interventions with clear ROI. Team Leadership Lead and coach Sales Executives: beat planning, productivity (calls/day), funnel hygiene, and territory expansion. Set weekly/monthly targets; conduct market work-withs, reviews, and skill training. Market Expansion & Consolidation Expand newer areas/markets using town-class mapping, whitespace analysis, and outlet universe building. Consolidate existing markets by improving numeric & weighted distribution, channel mix, and repeat purchase rates. Brand Execution Oversee and direct installation of in-store brand collaterals (POSM, fixtures, demo units, display bays). Audit execution quality, planogram compliance, and uptime; resolve installation/vendor issues. Planning & Reporting Build monthly/quarterly plans, demand forecasts, and beat/route coverage. Track primary vs. secondary sales, promo effectiveness, pricing hygiene, and competitive activity. Maintain CRM/ERP discipline; publish dashboards and action plans. Cross-Functional Coordination Liaise with Marketing (BTL/activations), Supply Chain (stocking, dispatch), Service (installation/after-sales), and Finance (claims/credit). Qualifications Graduate preferred; proven channel sales experience in home appliances. Strong distributor & dealer onboarding track record. People leadership: hiring, coaching, performance management for field teams. Data-driven: Excel/Google Sheets, CRM usage, territory planning & forecasting. Excellent negotiation, relationship building, and problem-solving. Fluency in English, Hindi, Marathi; willingness to travel. Compensation & Benefits Fixed + Performance-linked variable If this sounds exciting and interests you, you can drop us an email with your CV/Resume at rushabh@jyotiindia.com.
Regional Sales Lead Mumbai Location: Mumbai Experience: 510 years in channel sales (Consumer Appliances) Role Summary Own regional revenue and distribution for Jyoti Home Appliances. You'll build and scale a high-performing dealerdistributor network, lead a team of field executives, expand into new markets, and ensure flawless in-store brand execution. Key Responsibilities Distributor Management Identify, appoint, and onboard distributors; negotiate terms, targets, and credit norms. Drive primary sales, inventory turns, fill rates, and timely claim settlement. Onboard new distributors basis regional demand. Dealer Development Prospect and onboard new dealers in priority areas. Build dealer relationships; drive range selling, planograms, and share of shelf. Execute trade schemes, loyalty programs, and sell-out interventions with clear ROI. Team Leadership Lead and coach Sales Executives: beat planning, productivity (calls/day), funnel hygiene, and territory expansion. Set weekly/monthly targets; conduct market work-withs, reviews, and skill training. Market Expansion & Consolidation Expand newer areas/markets using town-class mapping, whitespace analysis, and outlet universe building. Consolidate existing markets by improving numeric & weighted distribution, channel mix, and repeat purchase rates. Brand Execution Oversee and direct installation of in-store brand collaterals (POSM, fixtures, demo units, display bays). Audit execution quality, planogram compliance, and uptime; resolve installation/vendor issues. Planning & Reporting Build monthly/quarterly plans, demand forecasts, and beat/route coverage. Track primary vs. secondary sales, promo effectiveness, pricing hygiene, and competitive activity. Maintain CRM/ERP discipline; publish dashboards and action plans. Cross-Functional Coordination Liaise with Marketing (BTL/activations), Supply Chain (stocking, dispatch), Service (installation/after-sales), and Finance (claims/credit). Qualifications Graduate preferred; proven channel sales experience in home appliances. Strong distributor & dealer onboarding track record. People leadership: hiring, coaching, performance management for field teams. Data-driven: Excel/Google Sheets, CRM usage, territory planning & forecasting. Excellent negotiation, relationship building, and problem-solving. Fluency in English, Hindi, Marathi; willingness to travel. Compensation & Benefits Fixed + Performance-linked variable If this sounds exciting and interests you, you can drop us an email with your CV/Resume at [HIDDEN TEXT].
Over the last 40+ years, Jyoti has built a significant presence across Western and Central India. We’re now at a stage where we’re focusing on deepening this presence while expanding to other regions and channels, and we’re now looking for a Videographer and Editor to create content for social media and performance marketing. This includes product demos, social media content, ad content for performance marketing campaigns, and working with the Content team during the production process. You’ll be working closely with our Content and Growth teams while we build these channels out. Role and Responsibilities: Shooting Product Demos Shooting and editing product showreels Working with Growth and Content teams on creating Social Media Content Working with Growth and Content teams on creating Performance Marketing Content Product Photography Qualities and Skills we need from you: High agency and ownership. Prior experience creating and producing product videos and ad content. Experience working on Content in the Consumer Appliances and Consumer Durables category is not necessary, but a plus. If this sounds exciting and interests you, drop me an email with your work at rushabh@jyotiindia.com.