Service Center Manager

As the Service Center Manager at Jyoti, you will play a crucial role in managing our company's Service Center in the Pune region. With a significant presence established over the last 40+ years through 8 brand showrooms, we are now focusing on deepening our presence in Pune while expanding to other regions and channels. Your primary responsibilities will include owning the post-sales customer experience for customers in the Pune region. You will lead a team of 7 Coordinators and 30+ technicians to ensure exceptional customer service and delivery experience. Additionally, you will be responsible for leading the operations of the 3 company service centers in Pune, ensuring strict adherence to processes and service SOPs, and maintaining Service Ticket TAT as per set Customer Experience standards. You will also be involved in hiring Coordinators and Technicians as needed and training them to deliver exceptional post-sales Customer Experience. To excel in this role, we are looking for individuals with high agency and ownership, prior technical understanding or experience working with Consumer Durables/Electronics products, prior experience in managing technicians and service center operations, as well as prior customer support experience in the Consumer Durables/Electronics sector. This is a full-time position that will require you to rotate between our service centers located at Laxmi Road, Sinhgad Road, and PCMC. If you are excited about the opportunity and possess the required skills and experience, please feel free to reach out to us by sending your CV/Resume to viraj@jyotiindia.com.,