Role & responsibilities Designation: Field service engineer (Laptop) • Installation and support of standard hardware and software platforms in Laptop / Desktop. • Conduct pilots of the installation process and procedures for Laptop / Desktop repair. • Configuration and installation of Laptop / Desktop / Printer • Good knowledge of Windows OS installation and troubleshooting. • Good knowledge of MS Office application and business application support • Provide complete recoverability of systems and applications. • Troubleshooting and resolution of business application and system problems • Manage the installation of new hardware and software. • Maintain equipment inventory controls and policies. • Adhere to repair standards and service levels established. Job Type: Full-time permanent job Work location: Chennai Bike is must Preferred candidate profile
Responsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered by ASC Deliver very ambitious targets on consumer satisfaction Net promoter score and consumer effort score Implement/review/enhance field service Operations Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to ASC Service staff to ensure timely and quality Customer services Address Customer and Trade queries, resolved issues and obtain feedbacks Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment Provide inputs to Business, ASC field Service operations, training and quality team as applicable Assist in goal setting, skill enhancement and performance review activities for field team Market visit meeting ASC and Trade partners
Responsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to Service staff to ensure timely and quality Customer services. Candidates preferably from Home Appliance Back ground will be preferred
L1,L2 Engineer: Field /Resident Engineer: Provide on-site support for laptops, desktops, and peripherals Perform hardware diagnosis, part replacement (HDD, RAM, keyboard, motherboard, etc.) Install and troubleshoot Windows OS, drivers, and basic software Handle system formatting, antivirus setup, and OS recovery Resolve LAN connectivity and basic network configuration issues Maintain service logs and provide accurate documentation of each job Coordinate with internal teams and vendors for parts and escalations Handle both preventive and corrective maintenance. Required Skills: Good knowledge of laptop/desktop hardware components. Hands-on experience with OS installation and system troubleshooting. Education : ITI / Diploma / Degree in Computer Science, Electronics, or related field. Experience: 6 months to 3 years in IT support or laptop servicing. Salary: 15,000 to 22,000 Take-Home (Based on experience). Work Schedule: Monday to Saturday | 9:30 AM 6:30 PM If interested candidate can share your resume to gouselya_a@runservice.com or call to 6380608615.
Role & responsibilities Handle end-to-end payroll processing, including salary calculations, deductions and Statutory administration, such as provident fund, insurance and healthcare plans & Other Statutory Compliance. Maintaining accurate employee records, including attendance, leaves and personal information. To prepare and submit payroll and attendance reports to the management on a regular basis, ensuring accuracy, compliance, and timely delivery. To handle statutory registrations for employees, including Provident Fund (PF) and Employees State Insurance (ESI) enrollment, ensuring compliance with applicable regulations. To compile and process employee documentation and records, and maintain an up-to-date and accurate employee database Handle Non-IT Recruitment, shortlisting profiles, conducting and scheduling interviews, and closing requirements on time. Posting job descriptions, as per requirements, on social media, career websites and other Job portals. Experience in recruiting Field Home Appliance & IT Hardware Technicians Coordinating the onboarding process for new hires. To Coordinate for formulating HR Policies & Procedures as well as communicating all updates to employees. Handle Employee Grievances including Conflict resolution & disciplinary actions. Ensure compliance with all applicable laws & regulations. To Coordinate the performance review process by collecting feedback, tracking employee goals, and assisting with performance improvement plans. Maintaining employee performance records and documentation. Coordinating employee training programs. Assisting in identifying training needs and developing training materials. Preferred candidate profile Proven experience in Payroll , Statutory , Employee Grievances, Recruitment & HR Generalist Activities. Strong analytical and problem solving abilities. High Ethical Standards & Integrity. Excellent Communication and Interpersonal skills.
Responsible for driving Field Engineers with Process Compliance and ensure organizations processes and policies are adhered. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to Service staff to ensure timely and quality Customer services. Candidates preferably from Home Appliance Back ground will be preferred
Roles & responsibilities Responsible for driving Services with process compliance and ensuring that the organization's process and policies are adhered. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to ASC Service staff to ensure timely and quality Customer services Address Customer and Trade queries, resolved issues and obtain feedbacks Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment. Provide inputs to Business, ASC field Service operations, training and quality team as applicable. Assist in goal setting, skill enhancement and performance review activities for field team. Market visit meeting ASC and Trade partners Preferred candidate profile Candidates preferably from Mobile, Laptop, Desktop, Home Appliance, HVAC, AV Products backgrounds will be considered. Interested candidates can share your resume to 6380608615
Roles & responsibilities Responsible for driving Services with process compliance and ensuring that the organization's process and policies are adhered. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to ASC Service staff to ensure timely and quality Customer services Address Customer and Trade queries, resolved issues and obtain feedbacks Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment. Provide inputs to Business, ASC field Service operations, training and quality team as applicable. Assist in goal setting, skill enhancement and performance review activities for field team. Market visit meeting ASC and Trade partners Preferred candidate profile Candidates preferably from Mobile Products backgrounds will be considered. Interested candidates can share your resume to 6380608615
Responsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered by Service Centre. Experience in handling Mobile Service Centre. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Effective handling of Service Engineers Implement/review/enhance service Operations Drive and deliver operational KPIs ( Service and Revenue ) Address Customer and Trade queries, resolved issues and obtain feedbacks Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment. Market visit meeting ASC and Trade partners
Roles & Responsibilities: Ensure strict compliance with organizational processes and policies in all service operations. Drive consumer satisfaction goals, including Net Promoter Score (NPS) and Consumer Effort Score (CES). Implement, review, and enhance field service operations to improve efficiency. Deliver operational KPIs related to both service quality and revenue. Lead and manage the field service team to ensure optimal customer service delivery. Guide and support ASC (Authorized Service Center) staff to provide timely and quality service. Address customer and trade partner queries, resolve escalations, and capture feedback. Maintain high standards of customer service, ensuring quality and integrity in all operations. Provide feedback and inputs to business, field service, training, and quality teams. Assist in team goal setting, skill development, and performance evaluations. Conduct market visits to meet ASC and trade partners for relationship building and operational oversight.
Responsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered by ASC Deliver very ambitious targets on consumer satisfaction Net promoter score and consumer effort score Implement/review/enhance field service Operations Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to ASC Service staff to ensure timely and quality Customer services Address Customer and Trade queries, resolved issues and obtain feedbacks Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment Provide inputs to Business, ASC field Service operations, training and quality team as applicable Assist in goal setting, skill enhancement and performance review activities for field team Market visit meeting ASC and Trade partners
Responsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to Service staff to ensure timely and quality Customer services. Candidates Mobile Phones Back ground will be preferred. Skills: Educational : Any Degree. Experience: 3 years to 7 years in Home/Kitchen Appliances Service industry. Gender : Male Should be good in MS - Excel. Interested candidates can share the resume to gouselya_a@runservice.com or 6380608615.
To oversee the entire lifecycle of an incident to ensure prompt response, resolution, and recovery of IT services. Coordinate with Service cross-functional teams to ensure a timely closure of call logged in system. Manage IT helpdesk operations including incident management, problem resolution, and service level agreements (SLAs). Collaborate with vendors for timely resolution of complex technical issues. Responsible for report submission to management, covering key performance metrics and operational updates. Ensure timely closure of logged calls
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