Service Center Manager

Company Description

GetFix, founded in 2019 in Calicut, was created by a group of passionate smartphone technicians dedicated to providing reliable and convenient device repair services. With customer satisfaction as a priority, GetFix swiftly gained trust and expanded to a second branch in Kannur. We focus on delivering top-notch quality service by employing the latest tools and techniques to ensure your gadgets are restored to their prime condition. Our mission is to be the leading smartphone repair hub in India by offering seamless, hassle-free repair experiences.

Role Description

This is a full-time, on-site role for a Service Center Manager located in Malappuram. The Service Center Manager will oversee the daily operations of the repair center, manage a team of technicians, ensure customer satisfaction, maintain inventory levels, and implement operational policies. Responsibilities include scheduling repairs, tracking progress, handling escalations, ensuring quality control, and coordinating with other branches and suppliers as necessary.

Qualifications

• Excellent management, leadership, and team coordination skills
• Experience in customer service and ensuring customer satisfaction
• Technical knowledge related to smartphone and gadget repairs
• Inventory management and administrative skills
• Communication and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Prior experience in a similar role or the tech repair industry is a plus
• Bachelor's degree in Business Administration, Management, or related field