Service Center Manager

Key Responsibilities:

1. Team Leadership:
   
• • Recruit, train, and supervise a team of service technicians and support staff.
  
• • Set performance goals and conduct regular performance evaluations.
  
2. Operations Management:
   
• • Develop and implement standard operating procedures (SOPs) for service centre operations.
  
• • Monitor workflow, productivity, and ensure timely completion of service tasks.
  
3. Customer Service and Satisfaction:
   
• • Act as the primary point of contact for escalated customer inquiries and
  concerns.
• • Ensure that customer service standards are met and maintained consistently.
  
4. Quality Assurance:
   

• • Implement quality control measures to ensure that all services meet or exceed company standards.
  
• • Conduct regular audits and inspections of work performed by the service team.
  

1. Inventory Management:
   
• • Oversee the procurement and management of parts, equipment, and
  supplies needed for service operations.
• • Monitor and optimize inventory levels to meet demand.
  
2. Performance Analysis and Reporting:
   
• • Track and analyse service centre performance metrics, such as turnaround
  time, customer satisfaction scores, and technician productivity.
• • Prepare regular reports for management on key performance indicators
  (KPIs).
3. Budgeting and Cost Control:
   
• • Develop and manage the service centre budget, including labour costs, equipment expenses, and operational costs.
  
• • Implement cost-saving measures without compromising service quality.
  
4. Safety and Compliance:
   
• • Ensure that the service centre operates in compliance with all safety regulations and industry standards.
  
• • Conduct regular safety training and inspections. Qualifications:
  
• • Qualification SSLC / PUC / ITI / Diploma / Any Graduation.
  
• • Proven experience in service management or a related field.
  
• • Strong leadership and team management skills.
  
• • Excellent problem-solving and decision-making abilities.
  
• • Effective communication and interpersonal skills.
  Application Process: Interested candidates are invited to submit a resume to prerna.mishra@consolidated.one