Service Manager

TITLE: SERVICE MANAGER (Backhoe Loader)

• Qualification: Diploma or Bachelor of Engineering - Mechanical/Automobile

• Work Experience: 8-10 years’ experience in the relevant field

• Location: Pune.

• Reporting To: Head of Department

SKILLS REQUIRED FOR THE JOB

• Team management/handling skill is must.

• Should be well equipped with working on SAP, Microsoft Office and Excel.

• Overall knowledge in construction equipment industry especially in Hydraulics /Engine would be added advantage

• The person should get involved in all the technical activities like analysis of the products, disassembly and assembly of the products.

KEY RESPONSIBILITIES OF THE POSITION

The service team head oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining revenue and profit objectives and maintaining service records.

TASKS PERFORMED TO MEET THE RESPONSIBILITIES

• Effectively manages team members, including technicians and In charge, to ensure team objectives and After sales Services are being carried out 

• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the organization representatives

• Maintaining the highest Customer Satisfaction Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

• Coordinate with the OEM and Branches to get necessary approvals.

Connect me over WhatsApp @ 8308849871

Email ID : hr1@saepl.in