Service Manager

Job Responsibility

• Service existing clients and also explore and develop new profitable business opportunities relationships for the bank


• Receive requests from customers for processing the particular transactions and ensure that the request is processed before TAT by monitoring end to end


• Coordinating with Relationship managers in order to provide smooth, faster and hassle free service to clients


• Interact with various departments in the team for meeting the requirements of the customer


• Coordinate between the centralized processing centers and the customer


• Scrutinize the documents received from the customer


• Manage relationship with the existing as well as with the new clients

Job Requirement

• Bachelors degree in finance, business management, or a related field.


• Proven experience in service management within the financial services industry.


• Strong leadership skills with the ability to motivate and develop a team.


• Excellent communication and interpersonal skills for effective client interaction.


• Analytical mindset with experience in performance metrics and service optimization.


• Ability to manage multiple tasks and prioritize effectively under pressure.


• Proficiency in financial service software and customer relationship management (CRM) systems.