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5.0 - 10.0 years
7 - 9 Lacs
Gurugram, Manesar
Work from Office
• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities: - 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution
Posted 5 days ago
10.0 - 15.0 years
15 - 27 Lacs
Bangalore/Bengaluru
Work from Office
First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills
Posted 1 week ago
8.0 - 12.0 years
35 - 40 Lacs
Gurugram
Work from Office
Role & responsibilities Partner with After Sales leadership to deliver actionable insights and support strategic initiatives Drive budgeting, forecasting, and variance analysis for service & parts operations Monitor key performance indicators (KPIs) such as service revenue, parts turnover, margins, and operational costs Provide financial guidance on pricing strategy, discount management, warranty provisions, and dealer incentives Conduct product profitability analysis for AMC/Extended Warranty and recommend improvement plans. Support inventory management and logistics to reduce obsolescence and working capital. Collaborate with supply chain, procurement, and dealer network for cost optimization Prepare management reports, business cases, and board-level presentations Ensure compliance with internal controls, audits, and accounting standards
Posted 2 weeks ago
2.0 - 7.0 years
3 - 4 Lacs
Pune
Work from Office
Warranty failure investigation Warranty/GW Claim processing in System AMC Claim processing in System Warranty parts sending to plant as per the desired list shared by Plant team. Coordinating with plant warranty team & CSM for settlement of claims Required Candidate profile Must be handling warranty of Commercial Vehicle 4+ years of experience in Warranty, Warranty claims. In-depth knowledge of warranty handling processes and service operations.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 6 Lacs
Chennai
Work from Office
Focus on CUSTOMER COMPLAINTS HANDLING, WARRANTY ANALYSIS, FIELD FAILURE ANALYSIS, CONDUCT ROOT CAUSE ANALYSIS, QA INTERFACE FOR CUSTOMERS, CAPA using 8D, 5 WHYs, FISHBONE DIAGRAMS, MONITOR CUSTOMER RETURN DATA, DRIVER CONTINUOUS IMPROVEMENTS etc Required Candidate profile Only BE EEE/ECE 5+yrs exp with into QA with ELECTRONICS/ELECTRICAL/EMS/AUTO Electronics unit 2+yrs into CUSTOMER QA must Exp in PCB ASSEMBLY, BLDC MOTORS, BLDC CONTROLLERS, 8D, FMEA, PPAP, APQP, MSA Perks and benefits Excellent Perks. Call Singaraj @ 97897 94540 now
Posted 3 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Manesar
Work from Office
Analysis of defective Part (Why- Why Analysis) A3/5W/8D Knowledge ,Customer Handling Process Audit , IATF/VSA Knowledge Rejection Analysis ,Customer Complains , Customer Audit,Warranty
Posted 3 weeks ago
4.0 - 9.0 years
3 - 6 Lacs
Bawal, Manesar
Work from Office
Receive & review warranty claims submitted by customers. claims based on warranty policies product service specifications. Claims resolution: product & resolve warranty claims, Policy enforcement warranty policies, guideline, Customer Complaints Required Candidate profile Warranty claims statistics share insights with relevant stakeholders & Customer Satisfaction. manufacturing issues contributing to warranty claims. Data analysis warranty claim trends & improvement.
Posted 3 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Pune
Work from Office
Job Summary: The Administrative Associate - Level II Service plays a crucial role in diagnosing and completing fewer complex repairs to engines at customer sites while ensuring a high level of customer satisfaction. This position involves using specialized tools, following documented procedures, performing preventative maintenance, and maintaining service records. The role also includes responsibilities related to warranty analysis, claims processing, warehouse management, and continuous improvement initiatives. Key Responsibilities: Service and Repair: Engage customers professionally and ensure prompt attention to their service needs. Diagnose and complete less complex engine repairs, following documented procedures. Use specialized tools to identify and prepare required parts for service activities. Perform preventive maintenance as per documented schedules and standards. Escalate unresolved issues to senior technicians or supervisors. Maintain cleanliness and functionality of service vehicles and tools. Warranty and Claims Processing: Review, validate, and process warranty claims submitted by customers or dealers. Ensure compliance with company policies and warranty terms. Maintain accurate records of warranty claims and related documentation. Ensure timely receipt of failed parts at the warehouse within 30 days. Data Analysis and Reporting: Analyze warranty data to identify patterns, trends, and root causes of failures. Prepare reports and presentations on warranty performance metrics. Provide feedback to product development and quality teams based on warranty data. Compliance and Continuous Improvement: Ensure all warranty activities comply with regulatory requirements and internal policies. Participate in continuous improvement initiatives to enhance warranty processes and systems. Follow all Health, Safety & Environmental (HSE) policies, procedures, and legislation. Report safety incidents and contribute to a safe working environment. Technical and Administrative Support: Capture and document service details using the service management system. Assist in warehouse management and inventory tracking as needed. Support customer inquiries and resolve issues related to warranty claims. External Qualifications and Competencies Competencies: Communicates Effectively: Adapts communication to different audiences to convey key messages. Customer Focus: Builds strong relationships and delivers customer-centric solutions. Develops Talent: Supports the growth and development of team members. Manages Complexity: Analyzes complex information to solve technical and administrative challenges. Self-Development: Actively seeks learning opportunities for professional growth. Health and Safety Fundamentals: Promotes a proactive safety culture and identifies potential risks. Diagnostics Application: Troubleshoots and resolves customer complaints efficiently. Electronic Service Tool Application: Uses diagnostic software and tools effectively. Engine Systems Interactions: Understands interactions between engine components and systems. Product Repair and Maintenance: Conducts repairs following quality and safety standards. Service Documentation: Maintains accurate records and technical data. Technical Escalation: Resolves service issues efficiently and escalates complex problems when necessary. Values Differences: Recognizes the importance of diverse perspectives in problem-solving. Qualifications and Education: Preferred: Apprentice Trained Engine Technician Required: Vocational diploma from a relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations Experience Required: Basic-level field service work experience. Intermediate-level knowledge of and/or experience with engine products. Customer service experience in a technical or warranty-related field. Additional Responsibilities Unique to this Position Skills Required: Technical Skills: Experience in warranty analysis, claims processing, or a related field (preferred). Knowledge of Warehouse Management (bonus). Understanding of product specifications, engineering principles, and manufacturing processes. Familiarity with warranty management systems and ERP software. Basic knowledge of statistical analysis and quality control methodologies. Ability to use diagnostic and electronic service tools effectively. Analytical and Problem-Solving Skills: Strong analytical skills to assess warranty claims and identify trends. Proficiency in data analysis tools and software (e.g., Excel, Power BI, R). Ability to troubleshoot and diagnose engine issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy in claim processing and reporting. Ability to follow standard procedures and technical guidelines precisely. Communication and Customer Service: Strong written and verbal communication skills for interacting with customers, suppliers, and internal teams. Ability to prepare clear and concise reports. Customer-focused approach to resolving service and warranty inquiries. Collaboration and Teamwork: Ability to work collaboratively with technical teams and supervisors. Willingness to develop talent and support team members in achieving business goals.
Posted 4 weeks ago
11.0 - 15.0 years
11 - 15 Lacs
Pune
Work from Office
Job Description The eligible candidate should be a Graduate Engineer or BSc / MSc with 10 to 15 years of experience in Quality. There are a total of 2 vacancies. 1 Vacancy is for Asst Quality Manager (Chakan, Pune )- 6 to 8 years of Quality experience 1 Vacancy is for Senior Manager QMS (Quality Management System) ( Chakan , Pune )- experience 11-15 years. The Senior Manager Quality Systems should have 1) work experience of Inward , in-process and outward quality. 2) He / She should be experienced in developing new forms and formats and procedures for continuous improvement of the Quality system. 3) He / she should definitely have experience of developing, implementing and then maintaining the Quality Management Systems of ISO 9001, IATF 16949 , ISO 14001, ISO 45001, ISO 13486 etc. 4) This means that the candidate has to organise internal audits, maintain quality records, and handle all certification and surveillance audits. 5)Handling customer audits, submitting corrective actions for quality issues and closing the open audit findings of the Customer audit team is also the responsibility. 6) Handling of customer complaints, training of juniors from the basic level is also the responsibility of the selected candidate. The Asst Manager- Quality should also have experience of working in an IATF certified company on documentation. He will assist the Senior Manager Quality Systems for the smooth functioning of the system. ONLY CANDIDATES who send their resume by email to opportunities@frontlineelectronics.com will be considered by this company and will be screened for shortlisting. 100% preference to 1) electronics engineering candidates 2) Mechanical engineers with at least 10 years of experience in electronic manufacturing industry or having experience of an IATF certified auto components company. Avoid phone calls, WhatsApp only IN CASE OF URGENCY (8888841705)
Posted 1 month ago
2.0 - 7.0 years
2 - 7 Lacs
Gurgaon, Haryana, India
On-site
Handling of market feedback and warranty issues related to engine components Faster analysis and execution of quality improvement projects based on market feedback Analytical skills and logical approach towards problem solving Fta approach for solving complex market issues Failure reapperance / simulation and child part level analysis. Competitor process / design benchmarking. Strong knowledge of production process Strong knowledge of qc tools, doe, six sigma Strong knowledge of ms office and other analytical tools (excel, powerpoint etc.) Strong execution, orientation and problem-solving approach Ability to analyze the data and propose solution & future strategies. Strong communication & presentation skills Ability to work within strict timelines
Posted 1 month ago
7.0 - 8.0 years
8 - 10 Lacs
Ahmednagar
Work from Office
Role & responsibilities Providing training and guidance to team members on warranty policies, procedures, and best practices. Developing, implementing, and maintaining warranty policies and procedure Warranty best warranty Policy preparation in comparison with the industry Getting Approval from the supplier for the failed parts in consultation with purchase department Coordination with the accounts department for issuing the credit / Debit notes to dealer Reviewing and processing warranty claims, ensuring accuracy and on time settlement of warranty claims Analysing failed parts to determine root causes and identify potential improvements. Collaborating with suppliers and vendors to resolve warranty claims and improve product quality. Managing warranty costs, identifying trends, and implementing cost-saving initiatives. Ensuring prompt and satisfactory resolution of warranty-related issues for customers. Generating reports and analysing data to identify trends, opportunities for improvement, and warranty performance metrics. Identifying opportunities for process improvements and implementing changes to enhance warranty operations. Preferred candidate profile Familiarity with warranty policies, procedures, and regulations. Excellent written and verbal communication skills. Solving Skills: Ability to resolve complex warranty issues and negotiate with suppliers Ability to adapt to changing priorities, processes, and technologies. Ability to analyse data, identify trends, and make informed decisions. Ability to work effectively with cross-functional teams, including sales, service, and suppliers.
Posted 1 month ago
0.0 - 3.0 years
1 - 2 Lacs
Unnao, Kanpur Dehat, Kanpur Nagar
Work from Office
we are Required male candidates for automobile dealership company in panki basic computer knowledgebe must good company faicility and envoirnment attarctiv salary diploma and graduate all technical applyed
Posted 1 month ago
5.0 - 8.0 years
8 - 9 Lacs
Mumbai
Work from Office
Morningstar India (P) Ltd. is looking for Product Consultant to join our dynamic team and embark on a rewarding career journey Provide expertise in product development and management. Collaborate with cross-functional teams to gather product requirements. Develop and implement product strategies and roadmaps. Monitor and analyze product performance and customer feedback. Conduct market research to identify opportunities for product improvement. Provide training and support to sales and marketing teams. Prepare and present reports on product activities and performance.
Posted 1 month ago
10.0 - 15.0 years
15 - 25 Lacs
Bangalore/Bengaluru
Work from Office
First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills
Posted 1 month ago
0.0 - 5.0 years
1 - 2 Lacs
Ghaziabad, New Delhi, Delhi / NCR
Work from Office
Service engineer - field at ghaziabad, UP Qualification- Diploma mechanical or electronics Exp- fresher can apply Salary- 15k- 20k Bike required
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Coimbatore
Work from Office
Responsibilities: * Manage warranty claims from receipt to resolution * Administer warranties through entire product lifecycle * Analyze warranty data for trends & improvements * Handle spare parts requests & deliveries Food allowance Health insurance Annual bonus Provident fund
Posted 1 month ago
15.0 - 20.0 years
10 - 20 Lacs
Chennai
Work from Office
Job Description: We are seeking a highly experienced Service & Quality Manager with a strong background in the auto component industry to lead our service and customer quality teams. The ideal candidate will have at least 15+ years of experience in the service field, with a minimum of 3-4 years in a leadership role. This role requires expertise in managing customer quality, warranty processes, and product improvements, with a deep understanding of the automotive service industry. Key Responsibilities: Lead the service team to manage customer quality and field warranty management for automotive components. Collaborate with OEM service and quality teams to ensure high standards of customer service and product quality. Drive product quality improvement initiatives and coordinate corrective actions for any customer issues or product failures. Monitor warranty processes and ensure all necessary data is collected and analyzed for warranty management. Provide leadership, direction, and mentorship to the service team, ensuring their development and performance. Develop and implement action plans based on data analysis to resolve customer complaints and issues. Generate and analyze MIS reports, competitor evaluations, and other performance reports related to field service and warranty claims. Utilize ERP systems and advanced tools to track and report on warranty management and service performance. Key Qualifications: Education: BE/B Tech in Mechanical Engineering or related field (Preferred). Experience: Minimum 15+ years of experience in the service industry, with at least 3-4 years in a leadership role, specifically managing customer quality in the auto component industry. Experience working with OEM service teams and managing field warranty processes. Strong expertise in customer service processes, quality improvement, and aftermarket services.
Posted 1 month ago
10.0 - 14.0 years
13 - 18 Lacs
Pune
Work from Office
We at Marquardt India are looking for Deputy Manager for Customer Quality role at Pune location. Role & responsibilities :- - Handling Zero KM issue with at customer place - Perform ICA and Monitoring - Root cause analysis and 8D marking and review with customer - Partner to the customer in all quality aspects -Communicate quality problems to the customer and start necessary measures and actions immediately and check effectiveness of the corrective action process -Implement special measures and actions if needed -Interdisciplinary definition and adjustment of corrective actions -Setup of quality improvement programs -Quality meeting at customer -Customer communication -Monitor Supplier scorecards received and published in customer supplier-portals, drive improvement actions together with involved departments - Dealer visits for solve the warranty issues if required Mandatory Skills:- - Technical education (diploma, BE) in electronics or mechatronics - Experience in handling of customer complaints (problem solving methods, 8D reports) - Education/knowledge about quality processes mandatory - Experience with automotive customers - Analysis of electronics circuit boards - Experience of handling vector CANoe tool - Core knowledge on CAN case and CAN communication in vehicle Desired Skills:- -Core knowledge of electronic circuits and components - Knowledge on 7QC tools/Why-Why Analysis/8D methodology - Autonomous, logical and organization abilities - Structured approach and above-average engagement
Posted 1 month ago
0.0 - 4.0 years
1 - 2 Lacs
Devanahalli, Bengaluru
Work from Office
Role & responsibilities Designation Filed service engineer No of position 30 Contract 6 months , based on the business, we may extend Day shift night allowance - 5000 per month Fuel they may provide based on KMS Work location - to support Foxconn Bangalore Devanahalli , Tata Hosur & Narsapura, Kolar . Salary -0 to 3 ( Fresher with Bike ok ) JD Position: The incumbent will be responsible for the service of Asymtek Dispensing and Matrix AXI Systems as an OSS engineer Wistron Educational Qualifications: Essential: Bachelors Degree in Engineering (Electronics Preferred, Mechanical or Instrumentation also will be considered) Candidates with diploma can also be eligible if their experience is highly relevant to our requirement. Experience: Around 1-3 years in the installation and customer support of high value capital equipment. At least 1 year of the above experience should have been in the Southern part of India. Essential Job Duties and Responsibilities Set up, inspect and test new equipment at customer locations to ensure proper installation Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports. Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment Handle necessary administration related to quotations for customer on equipment servicing and repair Test and package of equipment prior to shipment Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. Other duties as required by management Education and Experience Requirements Relevant Diploma / Degree in Engineering 0-2 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry. Working experience in MNC is preferred. Preferred Skills and Abilities Able to work independently, positively, and a team player Strong command of spoken and written English Strong interpersonal and communication skills Motivated, proactive and resourceful Working Conditions and Physical Demands Factory environment. Can expect a of standing on long hours. Can expect work in Clean-Room environment Regards Parthiban HR 9148864860
Posted 1 month ago
2.0 - 3.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Job Summary: We are seeking a highly organized and detail-oriented Service Planner to manage warranty claims and customer care activities. The successful candidate will be responsible for ensuring timely and efficient processing of warranty claims, coordinating with customers and dealers, and providing excellent customer care. Key Responsibilities: Warranty Claim Planning: Plan and process warranty claims, ensuring accurate and timely submission and approval. Customer Care: Coordinate with customers and dealers to resolve issues and provide excellent customer care. Scheduling: Schedule warranty repairs and maintenance activities, ensuring efficient use of resources. Communication: Communicate effectively with customers, dealers, and internal stakeholders to ensure smooth execution of warranty claims and customer care activities. Data Analysis: Analyze data and trends to identify areas for improvement and implement process improvements. Policy and Procedure: Stay up to date with company policies and procedures related to warranty claims and customer care. Requirements: Experience: Minimum 2-3 years of experience in warranty claims management, customer care, or a related field. Education: Diploma or degree in a relevant field, such as business administration or engineering. Skills: Excellent organizational, communication, and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks. Technical Knowledge: Good understanding of warranty claims management processes, customer care principles, and industry regulations
Posted 1 month ago
2.0 - 7.0 years
4 - 6 Lacs
Manesar
Work from Office
Role & responsibilities Role & responsibilities Process and validate warranty claims from service centers and dealers. Ensure claims comply with company policies and guidelines. Develop and enforce warranty policies and procedures. Work closely with service teams, dealerships, and suppliers for warranty-related issues. Provide training to service teams on warranty procedures and claim submission. Assist customers with warranty-related concerns and escalations. Track and report warranty trends, failure rates, and claim patterns. Prepare periodic reports for senior management on warranty performance. Recommend process improvements based on data insights. Education: Bachelor's degree in Mechanical / Automobile Engineering or a related field. Skills: Strong analytical and problem-solving abilities. Knowledge of vehicle components, warranty policies, and claim handling. Excellent communication and coordination skills. Proficiency in MS Excel and warranty management systems. Preferred Qualifications: Prior experience in the two-wheeler or EV segment. Knowledge of warranty analytics and cost reduction strategies. Ability to handle multiple stakeholders and high-pressure situations. Behavioural Competencies desired: Strong analytical and problem-solving skills. Excellent communication and relationship-building skills. Ability to work collaboratively and manage multiple stakeholders.
Posted 1 month ago
2.0 - 7.0 years
5 - 7 Lacs
Guwahati, Chennai, Delhi / NCR
Work from Office
Role & responsibilities Ensuring customer complaints, Dealer Network Management, Conducting Training Programs, Objection Handling, Ensuring Customer Satisfaction, Controlling Warranty
Posted 2 months ago
3.0 - 5.0 years
3 - 4 Lacs
Pune
Work from Office
1.Knowledge of machining,welding,plating & painting process. 2.Customer Quality issues handling & Reporting. 3.Customer defective parts analysis & 8D preparation,Warranty claim settlement,PPM monitoring. 4.new product development act. -PPAP ,APQP. Required Candidate profile 5.Train and guide quality teams for identifying & developing problem solving methodologies to resolve quality issues. 6.Customer visit during any quality issueCustomer visit during any quality issue
Posted 2 months ago
10.0 - 15.0 years
6 - 10 Lacs
Bangalore/Bengaluru
Work from Office
First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills
Posted 2 months ago
2.0 - 7.0 years
7 - 14 Lacs
Gurugram
Work from Office
Job Description • Handling of market feedback and warranty issues related to engine components • Faster analysis and execution of quality improvement projects based on market feedback • Analytical skills and logical approach towards problem solving • Fta approach for solving complex market issues • Failure reapperance / simulation and child part level analysis. • Competitor process / design benchmarking. • Strong knowledge of production process • Strong knowledge of qc tools, doe, six sigma • Strong knowledge of ms office and other analytical tools (excel, powerpoint etc.) • Strong execution, orientation and problem-solving approach • Ability to analyze the data and propose solution & future strategies. • Strong communication & presentation skills • Ability to work within strict timelines • Team player with strong networking skills
Posted 2 months ago
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