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2.0 - 4.0 years
2 - 3 Lacs
thane
Work from Office
Handling warranty claims and documentation Coordinating with service and technical teams Maintaining warranty records and DMS entries Reporting to backend systems Required Candidate profile Manage and process warranty claims efficiently Ensure compliance with warranty policies and procedures Communicate with customers, dealers, and manufacturers regarding warranty claims
Posted 1 day ago
5.0 - 10.0 years
7 - 9 Lacs
gurugram, manesar
Work from Office
• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities:- 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution
Posted 1 day ago
2.0 - 5.0 years
2 - 5 Lacs
pune, maharashtra, india
On-site
Job Summary: The Administrative Associate - Level II Service plays a crucial role in diagnosing and completing fewer complex repairs to engines at customer sites while ensuring a high level of customer satisfaction. This position involves using specialized tools, following documented procedures, performing preventative maintenance, and maintaining service records. The role also includes responsibilities related to warranty analysis, claims processing, warehouse management, and continuous improvement initiatives. Key Responsibilities: Service and Repair: Engage customers professionally and ensure prompt attention to their service needs. Diagnose and complete less complex engine repairs, following documented procedures. Use specialized tools to identify and prepare required parts for service activities. Perform preventive maintenance as per documented schedules and standards. Escalate unresolved issues to senior technicians or supervisors. Maintain cleanliness and functionality of service vehicles and tools. Warranty and Claims Processing: Review, validate, and process warranty claims submitted by customers or dealers. Ensure compliance with company policies and warranty terms. Maintain accurate records of warranty claims and related documentation. Ensure timely receipt of failed parts at the warehouse within 30 days. Data Analysis and Reporting: Analyze warranty data to identify patterns, trends, and root causes of failures. Prepare reports and presentations on warranty performance metrics. Provide feedback to product development and quality teams based on warranty data. Compliance and Continuous Improvement: Ensure all warranty activities comply with regulatory requirements and internal policies. Participate in continuous improvement initiatives to enhance warranty processes and systems. Follow all Health, Safety & Environmental (HSE) policies, procedures, and legislation. Report safety incidents and contribute to a safe working environment. Technical and Administrative Support: Capture and document service details using the service management system. Assist in warehouse management and inventory tracking as needed. Support customer inquiries and resolve issues related to warranty claims. External Qualifications and Competencies Competencies: Communicates Effectively: Adapts communication to different audiences to convey key messages. Customer Focus: Builds strong relationships and delivers customer-centric solutions. Develops Talent: Supports the growth and development of team members. Manages Complexity: Analyzes complex information to solve technical and administrative challenges. Self-Development: Actively seeks learning opportunities for professional growth. Health and Safety Fundamentals: Promotes a proactive safety culture and identifies potential risks. Diagnostics Application: Troubleshoots and resolves customer complaints efficiently. Electronic Service Tool Application: Uses diagnostic software and tools effectively. Engine Systems Interactions: Understands interactions between engine components and systems. Product Repair and Maintenance: Conducts repairs following quality and safety standards. Service Documentation: Maintains accurate records and technical data. Technical Escalation: Resolves service issues efficiently and escalates complex problems when necessary. Values Differences: Recognizes the importance of diverse perspectives in problem-solving. Qualifications and Education: Preferred: Apprentice Trained Engine Technician Required: Vocational diploma from a relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations Experience Required: Basic-level field service work experience. Intermediate-level knowledge of and/or experience with engine products. Customer service experience in a technical or warranty-related field. Additional Responsibilities Unique to this Position Skills Required: Technical Skills: Experience in warranty analysis, claims processing, or a related field (preferred). Knowledge of Warehouse Management (bonus). Understanding of product specifications, engineering principles, and manufacturing processes. Familiarity with warranty management systems and ERP software. Basic knowledge of statistical analysis and quality control methodologies. Ability to use diagnostic and electronic service tools effectively. Analytical and Problem-Solving Skills: Strong analytical skills to assess warranty claims and identify trends. Proficiency in data analysis tools and software (e.g., Excel, Power BI, R). Ability to troubleshoot and diagnose engine issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy in claim processing and reporting. Ability to follow standard procedures and technical guidelines precisely. Communication and Customer Service: Strong written and verbal communication skills for interacting with customers, suppliers, and internal teams. Ability to prepare clear and concise reports. Customer-focused approach to resolving service and warranty inquiries. Collaboration and Teamwork: Ability to work collaboratively with technical teams and supervisors. Willingness to develop talent and support team members in achieving business goals. Role: Technical Support - Non Voice Industry Type: Industrial Equipment / Machinery Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate
Posted 1 week ago
3.0 - 6.0 years
10 - 15 Lacs
coimbatore
Work from Office
Eroforze Systems is looking for Product Consultant to join our dynamic team and embark on a rewarding career journey Provide expertise in product development and management. Collaborate with cross-functional teams to gather product requirements. Develop and implement product strategies and roadmaps. Monitor and analyze product performance and customer feedback. Conduct market research to identify opportunities for product improvement. Provide training and support to sales and marketing teams. Prepare and present reports on product activities and performance.
Posted 1 week ago
3.0 - 5.0 years
2 - 20 Lacs
saharanpur, uttar pradesh, india
On-site
Job description INTERNAL Warranty implementation operator Quality Operation Supply chain EXTERNAL Indian Railways (Customer) OVERALL PURPOSE OF THE ROLE: Troubleshoot the Locomotive technical Issues Ensure the Locomotive Availability Ensure the Locomotive Relaibility RESPONSIBILITIES: Ensure troubleshooting on locomotive during Validation and Certification runs and Warranty according to state of art and best practice. Ensure validity and certification of relevant tools. Populate relevant failure data base (FRACAS, Railsys Light ,) Guarantee information flow within the troubleshooting team. Contribute to reliability growth and return of experience. Provide support in special cases (FMI ..) Respect EHS rules and any work related processes Qualifications & Skills:EDUCATION Minimum of engineering degree/diploma (Electrical) from a recognised University. IT literate ( Word, Excel, PowerPoint, Software uploading/Downloading) English Fluency BEHAVIORAL COMPETENCIES: Flexible and Adaptable. Can adapt to new ideas, new issues Conscientious. Meets proposed deadlines with ability to work under pressure Team Player. Supports team members, Spirit of Team Trust Action Desire to learn and develop Decisive. Obtains and uses necessary information to make decisions. Refers decision to others when appropriate Ability to Coach Others. Occasionally has to share skills/information to others Self-Motivation. Is inspired by the job in hand and inspires others to achieve agreed goals Logical and organized TECHNICAL COMPETENCIES & EXPERIENCE Under standing of Electrical schematic Troubleshooting the Traction, TCMS, Brakes, Blowers ,Lighting, Bogies systems. Software uploading and downloading Data analyses EXPERIENCE / SKILL SET 3-4 years experience as Trouble-shooter/Maintainer in Electric Loco Shed having base of more than 100 Locomotives Proven experience of troubleshooting various defects in WAG5; WAG7, WAG9 and WAP series of locomotives. Thorough knowledge of - Locomotive Power Circuit; DJ Control Circuit; Auxiliary Power Circuit; Traction Power Circuit; Pneumatic Circuit; SMGR Circuit etc. Ability to read and understand schematics drawings and software specifications Language Skills: Proficient in English language, Hindi Language IT Skills: Expertise in MS office tools (Word, Excel, PowerPoint), LEADERSHIP SKILL AGILE Dealing with uncertainty Business Acumen Innovative Learning on the fly INCLUSIVE Building effective (virtual) teams Listening and informing Managing diversity Understanding others with empathy RESPONSIBLE Customer focus (internal and external) Integrity and ethics Managerial courage Managing with vision and purpose.
Posted 1 week ago
5.0 - 10.0 years
13 - 14 Lacs
gurugram
Work from Office
Candidate will be responsible for extended warranty. Products- Truck & Bus
Posted 3 weeks ago
6.0 - 14.0 years
6 - 14 Lacs
bengaluru, karnataka, india
On-site
Gather business requirements and translate them into SAP solutions. Configure and customize SAP SD and CS modules as per business needs. Handle end-to-end process flows for Sales, Delivery, Billing, Service Orders, and Service Contracts. Work with cross-functional teams (FI, MM, PP) for seamless integration. Prepare functional specifications for RICEFW objects. Provide user training and support during UAT and Go-Live. Troubleshoot issues and provide timely resolutions. Key Skills: Strong SAP SD and CS module knowledge. Experience in Order-to-Cash, Service Management, Warranty Management. Good understanding of pricing, billing, and credit management processes. Integration knowledge with SAP MM, FI, and PM modules. Excellent communication and problem-solving skills.
Posted 3 weeks ago
3.0 - 4.0 years
3 - 4 Lacs
chennai
Work from Office
- Manage and process warranty claims efficiently - Ensure compliance with warranty policies and procedures - Communicate with customers, dealers, and manufacturers regarding warranty claims
Posted 3 weeks ago
5.0 - 10.0 years
12 - 15 Lacs
chennai
Work from Office
Job Purpose: To ensure effective after-sales service, customer satisfaction, and business growth in the assigned territory by managing service operations, dealer workshops, spare parts, and customer support for Heavy Commercial Vehicles. Key Responsibilities: 1. Service Operations & Dealer Management Manage and monitor dealer service network within the assigned territory. Drive improvement in service quality, workshop processes, and turnaround time (TAT). Ensure adherence to OEM service policies, warranty guidelines, and technical standards. Conduct regular audits of dealer workshops for compliance and process efficiency. 2. Customer Experience & Support Ensure quick resolution of customer complaints and service issues. Build strong customer relationships to enhance brand trust and loyalty. Monitor KPIs such as service inflow, repeat repairs, and customer satisfaction scores (CSI/NPS). 3. Business Development Achieve targets for service market share, spare parts sales, and labour revenue. Promote service campaigns, AMC (Annual Maintenance Contracts), and extended warranty programs. Identify new business opportunities in service and parts within the territory. 4. Technical Support & Training Provide technical support to dealer service teams for complex vehicle repairs. Organize regular training programs for dealer technicians and service advisors. Share best practices across workshops to improve overall service capability. 5. Reporting & Coordination Track and analyze service performance metrics on a monthly basis. Coordinate with internal teams (Sales, Spare Parts, Warranty, and Product Support) for seamless operations. Submit territory reports, market insights, and competitor analysis to regional office. Key Performance Indicators (KPIs): Service market share and vehicle inflow growth. Spare parts and labour revenue achievement. Warranty cost control and claim processing efficiency. Customer satisfaction index (CSI/NPS). Dealer capability enhancement (infrastructure, manpower skills, process compliance). Preferred candidate profile Bachelor's degree/Diploma in Mechanical/Automobile Engineering. 5-10 years of experience in after-sales service of Heavy Commercial Vehicles (OEM or dealership background preferred). Strong knowledge of HCV. Experience in dealer management, customer service, and technical training. Skills Required: Strong technical and diagnostic skills in HCVs. Dealer network management and business acumen. Customer relationship management. Data analysis and service performance tracking. Excellent communication, leadership, and problem-solving skills.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 9 Lacs
Gurugram, Manesar
Work from Office
• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities: - 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution
Posted 1 month ago
10.0 - 15.0 years
15 - 27 Lacs
Bangalore/Bengaluru
Work from Office
First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills
Posted 1 month ago
8.0 - 12.0 years
35 - 40 Lacs
Gurugram
Work from Office
Role & responsibilities Partner with After Sales leadership to deliver actionable insights and support strategic initiatives Drive budgeting, forecasting, and variance analysis for service & parts operations Monitor key performance indicators (KPIs) such as service revenue, parts turnover, margins, and operational costs Provide financial guidance on pricing strategy, discount management, warranty provisions, and dealer incentives Conduct product profitability analysis for AMC/Extended Warranty and recommend improvement plans. Support inventory management and logistics to reduce obsolescence and working capital. Collaborate with supply chain, procurement, and dealer network for cost optimization Prepare management reports, business cases, and board-level presentations Ensure compliance with internal controls, audits, and accounting standards
Posted 2 months ago
2.0 - 7.0 years
3 - 4 Lacs
Pune
Work from Office
Warranty failure investigation Warranty/GW Claim processing in System AMC Claim processing in System Warranty parts sending to plant as per the desired list shared by Plant team. Coordinating with plant warranty team & CSM for settlement of claims Required Candidate profile Must be handling warranty of Commercial Vehicle 4+ years of experience in Warranty, Warranty claims. In-depth knowledge of warranty handling processes and service operations.
Posted 2 months ago
5.0 - 10.0 years
5 - 6 Lacs
Chennai
Work from Office
Focus on CUSTOMER COMPLAINTS HANDLING, WARRANTY ANALYSIS, FIELD FAILURE ANALYSIS, CONDUCT ROOT CAUSE ANALYSIS, QA INTERFACE FOR CUSTOMERS, CAPA using 8D, 5 WHYs, FISHBONE DIAGRAMS, MONITOR CUSTOMER RETURN DATA, DRIVER CONTINUOUS IMPROVEMENTS etc Required Candidate profile Only BE EEE/ECE 5+yrs exp with into QA with ELECTRONICS/ELECTRICAL/EMS/AUTO Electronics unit 2+yrs into CUSTOMER QA must Exp in PCB ASSEMBLY, BLDC MOTORS, BLDC CONTROLLERS, 8D, FMEA, PPAP, APQP, MSA Perks and benefits Excellent Perks. Call Singaraj @ 97897 94540 now
Posted 2 months ago
3.0 - 8.0 years
3 - 7 Lacs
Manesar
Work from Office
Analysis of defective Part (Why- Why Analysis) A3/5W/8D Knowledge ,Customer Handling Process Audit , IATF/VSA Knowledge Rejection Analysis ,Customer Complains , Customer Audit,Warranty
Posted 2 months ago
4.0 - 9.0 years
3 - 6 Lacs
Bawal, Manesar
Work from Office
Receive & review warranty claims submitted by customers. claims based on warranty policies product service specifications. Claims resolution: product & resolve warranty claims, Policy enforcement warranty policies, guideline, Customer Complaints Required Candidate profile Warranty claims statistics share insights with relevant stakeholders & Customer Satisfaction. manufacturing issues contributing to warranty claims. Data analysis warranty claim trends & improvement.
Posted 2 months ago
2.0 - 5.0 years
4 - 6 Lacs
Pune
Work from Office
Job Summary: The Administrative Associate - Level II Service plays a crucial role in diagnosing and completing fewer complex repairs to engines at customer sites while ensuring a high level of customer satisfaction. This position involves using specialized tools, following documented procedures, performing preventative maintenance, and maintaining service records. The role also includes responsibilities related to warranty analysis, claims processing, warehouse management, and continuous improvement initiatives. Key Responsibilities: Service and Repair: Engage customers professionally and ensure prompt attention to their service needs. Diagnose and complete less complex engine repairs, following documented procedures. Use specialized tools to identify and prepare required parts for service activities. Perform preventive maintenance as per documented schedules and standards. Escalate unresolved issues to senior technicians or supervisors. Maintain cleanliness and functionality of service vehicles and tools. Warranty and Claims Processing: Review, validate, and process warranty claims submitted by customers or dealers. Ensure compliance with company policies and warranty terms. Maintain accurate records of warranty claims and related documentation. Ensure timely receipt of failed parts at the warehouse within 30 days. Data Analysis and Reporting: Analyze warranty data to identify patterns, trends, and root causes of failures. Prepare reports and presentations on warranty performance metrics. Provide feedback to product development and quality teams based on warranty data. Compliance and Continuous Improvement: Ensure all warranty activities comply with regulatory requirements and internal policies. Participate in continuous improvement initiatives to enhance warranty processes and systems. Follow all Health, Safety & Environmental (HSE) policies, procedures, and legislation. Report safety incidents and contribute to a safe working environment. Technical and Administrative Support: Capture and document service details using the service management system. Assist in warehouse management and inventory tracking as needed. Support customer inquiries and resolve issues related to warranty claims. External Qualifications and Competencies Competencies: Communicates Effectively: Adapts communication to different audiences to convey key messages. Customer Focus: Builds strong relationships and delivers customer-centric solutions. Develops Talent: Supports the growth and development of team members. Manages Complexity: Analyzes complex information to solve technical and administrative challenges. Self-Development: Actively seeks learning opportunities for professional growth. Health and Safety Fundamentals: Promotes a proactive safety culture and identifies potential risks. Diagnostics Application: Troubleshoots and resolves customer complaints efficiently. Electronic Service Tool Application: Uses diagnostic software and tools effectively. Engine Systems Interactions: Understands interactions between engine components and systems. Product Repair and Maintenance: Conducts repairs following quality and safety standards. Service Documentation: Maintains accurate records and technical data. Technical Escalation: Resolves service issues efficiently and escalates complex problems when necessary. Values Differences: Recognizes the importance of diverse perspectives in problem-solving. Qualifications and Education: Preferred: Apprentice Trained Engine Technician Required: Vocational diploma from a relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations Experience Required: Basic-level field service work experience. Intermediate-level knowledge of and/or experience with engine products. Customer service experience in a technical or warranty-related field. Additional Responsibilities Unique to this Position Skills Required: Technical Skills: Experience in warranty analysis, claims processing, or a related field (preferred). Knowledge of Warehouse Management (bonus). Understanding of product specifications, engineering principles, and manufacturing processes. Familiarity with warranty management systems and ERP software. Basic knowledge of statistical analysis and quality control methodologies. Ability to use diagnostic and electronic service tools effectively. Analytical and Problem-Solving Skills: Strong analytical skills to assess warranty claims and identify trends. Proficiency in data analysis tools and software (e.g., Excel, Power BI, R). Ability to troubleshoot and diagnose engine issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy in claim processing and reporting. Ability to follow standard procedures and technical guidelines precisely. Communication and Customer Service: Strong written and verbal communication skills for interacting with customers, suppliers, and internal teams. Ability to prepare clear and concise reports. Customer-focused approach to resolving service and warranty inquiries. Collaboration and Teamwork: Ability to work collaboratively with technical teams and supervisors. Willingness to develop talent and support team members in achieving business goals.
Posted 2 months ago
11.0 - 15.0 years
11 - 15 Lacs
Pune
Work from Office
Job Description The eligible candidate should be a Graduate Engineer or BSc / MSc with 10 to 15 years of experience in Quality. There are a total of 2 vacancies. 1 Vacancy is for Asst Quality Manager (Chakan, Pune )- 6 to 8 years of Quality experience 1 Vacancy is for Senior Manager QMS (Quality Management System) ( Chakan , Pune )- experience 11-15 years. The Senior Manager Quality Systems should have 1) work experience of Inward , in-process and outward quality. 2) He / She should be experienced in developing new forms and formats and procedures for continuous improvement of the Quality system. 3) He / she should definitely have experience of developing, implementing and then maintaining the Quality Management Systems of ISO 9001, IATF 16949 , ISO 14001, ISO 45001, ISO 13486 etc. 4) This means that the candidate has to organise internal audits, maintain quality records, and handle all certification and surveillance audits. 5)Handling customer audits, submitting corrective actions for quality issues and closing the open audit findings of the Customer audit team is also the responsibility. 6) Handling of customer complaints, training of juniors from the basic level is also the responsibility of the selected candidate. The Asst Manager- Quality should also have experience of working in an IATF certified company on documentation. He will assist the Senior Manager Quality Systems for the smooth functioning of the system. ONLY CANDIDATES who send their resume by email to opportunities@frontlineelectronics.com will be considered by this company and will be screened for shortlisting. 100% preference to 1) electronics engineering candidates 2) Mechanical engineers with at least 10 years of experience in electronic manufacturing industry or having experience of an IATF certified auto components company. Avoid phone calls, WhatsApp only IN CASE OF URGENCY (8888841705)
Posted 2 months ago
2.0 - 7.0 years
2 - 7 Lacs
Gurgaon, Haryana, India
On-site
Handling of market feedback and warranty issues related to engine components Faster analysis and execution of quality improvement projects based on market feedback Analytical skills and logical approach towards problem solving Fta approach for solving complex market issues Failure reapperance / simulation and child part level analysis. Competitor process / design benchmarking. Strong knowledge of production process Strong knowledge of qc tools, doe, six sigma Strong knowledge of ms office and other analytical tools (excel, powerpoint etc.) Strong execution, orientation and problem-solving approach Ability to analyze the data and propose solution & future strategies. Strong communication & presentation skills Ability to work within strict timelines
Posted 2 months ago
7.0 - 8.0 years
8 - 10 Lacs
Ahmednagar
Work from Office
Role & responsibilities Providing training and guidance to team members on warranty policies, procedures, and best practices. Developing, implementing, and maintaining warranty policies and procedure Warranty best warranty Policy preparation in comparison with the industry Getting Approval from the supplier for the failed parts in consultation with purchase department Coordination with the accounts department for issuing the credit / Debit notes to dealer Reviewing and processing warranty claims, ensuring accuracy and on time settlement of warranty claims Analysing failed parts to determine root causes and identify potential improvements. Collaborating with suppliers and vendors to resolve warranty claims and improve product quality. Managing warranty costs, identifying trends, and implementing cost-saving initiatives. Ensuring prompt and satisfactory resolution of warranty-related issues for customers. Generating reports and analysing data to identify trends, opportunities for improvement, and warranty performance metrics. Identifying opportunities for process improvements and implementing changes to enhance warranty operations. Preferred candidate profile Familiarity with warranty policies, procedures, and regulations. Excellent written and verbal communication skills. Solving Skills: Ability to resolve complex warranty issues and negotiate with suppliers Ability to adapt to changing priorities, processes, and technologies. Ability to analyse data, identify trends, and make informed decisions. Ability to work effectively with cross-functional teams, including sales, service, and suppliers.
Posted 2 months ago
0.0 - 3.0 years
1 - 2 Lacs
Unnao, Kanpur Dehat, Kanpur Nagar
Work from Office
we are Required male candidates for automobile dealership company in panki basic computer knowledgebe must good company faicility and envoirnment attarctiv salary diploma and graduate all technical applyed
Posted 2 months ago
5.0 - 8.0 years
8 - 9 Lacs
Mumbai
Work from Office
Morningstar India (P) Ltd. is looking for Product Consultant to join our dynamic team and embark on a rewarding career journey Provide expertise in product development and management. Collaborate with cross-functional teams to gather product requirements. Develop and implement product strategies and roadmaps. Monitor and analyze product performance and customer feedback. Conduct market research to identify opportunities for product improvement. Provide training and support to sales and marketing teams. Prepare and present reports on product activities and performance.
Posted 2 months ago
10.0 - 15.0 years
15 - 25 Lacs
Bangalore/Bengaluru
Work from Office
First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills
Posted 3 months ago
0.0 - 5.0 years
1 - 2 Lacs
Ghaziabad, New Delhi, Delhi / NCR
Work from Office
Service engineer - field at ghaziabad, UP Qualification- Diploma mechanical or electronics Exp- fresher can apply Salary- 15k- 20k Bike required
Posted 3 months ago
2.0 - 3.0 years
2 - 3 Lacs
Coimbatore
Work from Office
Responsibilities: * Manage warranty claims from receipt to resolution * Administer warranties through entire product lifecycle * Analyze warranty data for trends & improvements * Handle spare parts requests & deliveries Food allowance Health insurance Annual bonus Provident fund
Posted 3 months ago
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