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Sr. Executive - Warranty Management (Waste Water Pumps)

Sr. Executive - Warranty Management (Waste Water Pumps)

KSB

1 - 6 years

3 - 8 Lacs

nashik sinnar

Posted:Just now| Platform:

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Skills Required

warranty claims warranty management after sales service warranty analysis customer complaints customer satisfaction warranty handling complaint handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Effective complaint management for waste water pumps
Responsible for on time complaint closure
Complaint/commissioning coordination with end customer and ASC
Managing field service coordinators and daily complaint monitoring till closure
Root cause analysis of complaints & Identify scope of improvement with data analysis
Provide technical support to Field service team as required
Booking & Execution of spares for warranty complaints
Support to PM&PS for product/process improvement
Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO
Arranging Technical Trainings for Wastewater Product Group
Warranty & Service agreements with suppliers.
Maintain track record of complaints and data analysis
Enhancing the service processes and practices to the industry standard

Preferred candidate profile

Formal education: Degree/Diploma Mechanical/Electrical

# Professional experience: 6/8 Years (Experience in Submerged Pumps)

# Male candidates with comprehensive pump industry knowledge.

Special skills

1) Strong customer facing skills

2) Excellent leadership qualities

3) Innovative

4) Good communication & having quick decision-making skills

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