Service Engineer

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Job Description:

The aim of the Service Engineer is to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.

In this role your responsibilities are:

• Execute the service plan effectively

• Handle installation/ startup of electric tools

• Executing Annual service agreements

• Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into QCM database

• Resolve issues of the specified territory and also be carry out day to day functions of service related job

• Ensure and meet the target response time

• Provide customer training for better up time of the product

• Co-ordinate with service sales team for proper execution of service plan

• Guide/Assist service Engineers to perform duties effectively

• Mange the key accounts directly and ensures customer satisfaction

• Arrange for customer presentations to improve product life cycle

• Co-ordinate with Project & Sales team for installation of machines allocated to service

• Analyze the problems and guide the team accordingly

• Ensure Safety Health and Environment compliance at on site workshop

• Find out the red-flags and analyze the root cause for failures

• Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts

• To handle and administer various different techniques of service processes with regard to IMS

• On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories

Experience:

• 2-3 years of experience in Service and Maintenance in Motor vehicle or other industries.
• Experience in servicing or maintenance of tools will be an added advantage.
• Knowledge and skill to repair and install equipment on site.
• Required PLC knowledge with automation field is must
• Experience in handling DC tool will be added advantage.

Education:

Engineering Diploma or Degree in Instrumentation & Controls, Electrical or Mechanical is preferred

Personality:

• Ability to maintain regular contact and a healthy relationship with new and existing customers.
• Ability to provide service and handle customer complaints will be highly commendable.
• Equally important are technical abilities in the field of Engineering.
• Working knowledge of English and one regional language will be an added advantage.

Location: Pune, Maharashtra

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