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ABB Ltd
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Field Service Engineer

Field Service Engineer

ABB Ltd

5 - 8 years

7 - 10 Lacs

nashik

Posted:-1 days ago| Platform:

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Skills Required

repair field service customer service maintenance engineering engineering customer retention customer support technical services technical support service engineering customer satisfaction after sales service installation troubleshooting servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
You will be mainly accountable for:

Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
Coaching technicians and engineers and supervising complex site activities.

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Field Service Engineer