Field Service Engineer

Beckman Coulter

1 - 2 years

8 - 9 Lacs

hyderabad

Posted:8 hours ago| Platform:

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Skills Required

business system spare parts diagnostics manager technology instrumentation healthcare product design technical support solution architecting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide field service support for our GeneXpert Product line; travel throughout the region and sometimes to other regions on short notice to support the companys products and field service partners; manage installations and customer training in close coordination with Application team.
Provide support on instrumentation & manage the spare inventory; perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software; work closely with the technical support team to address customer complaints to determine corrective action and customer follow-up.
Document and report the companys product "design reliability" and "maintenance issues" and/or problems to technical support.
Able work on-call on designated weekends to provide service support within a short period.
Achieve and exceed Customer Satisfaction objectives.

The essential requirements of the job include:

Bachelors Degree in Bio Medical or an Engineering related discipline and 1-2 years experience in a field service role in the same industry.
Possess the ability to work with customers and vendors at both a business & technical level; ability to work independently with limited supervision is essential.
Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary; time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.

It would be a plus if you also possess previous experience in:

Handling a Molecular technology platform and hands on experience managing a CRM tool.
Good geographic knowledge of the territory and proficiency in English and the Local language.
Service sales responsibilities

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