Purpose of position - Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites primarily the retail fuel outlet. Flexibility is required to address customer needs , identify the problem at site and ensure timely completion of the Job in a safe and secure manner. Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE) Policy as well as the Vontier Standards of Conduct. Key Responsibilities Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures. The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns. Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence. Carry out preventive maintenance jobs as per schedule. Carry out breakdown jobs assigned by the ASM. Update spares requirement to ASM. Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares Ensure resolution of complaints in the 1st visit itself. Return defective spares to stores within 7 days of closure of complaint. Return unused ok spares immediately to the stores department. Provide feedback to the CSD immediately after closure of complaint. Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis. Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company. Interested candidate can share their resume on shivani.yadav@gilbarco.com

Roles and Responsibilities Install, maintain, repair, and commission of fuel dispenser Conduct site visits to identify customer requirements and provide solutions for installation or servicing needs. Collaborate with internal teams to resolve technical queries and ensure timely resolution of customer complaints. Maintain accurate records of work completed and report back to headquarters on a regular basis.

Role & responsibilities 1. Should have the clear understanding about all the current AMC POs & accordingly should prepare billing summaries. 2. Need to have regular follow-ups with the FSEs & collect the Service Reports on weekly basis 3. Should check & reconcile the Report copies (AMC, BD, Upgrade & Chargeable) with the active POs once collecting the report copies. 4. Need to send the Billing data to the HQ Billing Team for generating Invoices once all the Reports get collected & matched with the billing details. 5. After getting the bills, need to hand over the report copies along with the bills to the Collection/Account Receivable Team. 6. Should follow-up for the PO copies / Callups with the ASM & AR Executive before sending the billing details. 7. Need to ensure the correctness of each invoice against the billing data sent to them. 8. Also need to check that Billing Team have not missed raising any bill. 9. Should provide all the billing MIS to the management as per the requirement 10. Checking service reports in IFS ERP about their spares entry, Retail Outlet name and Oil co. mentioned by Service Centre In-charge 11. Entering job in IFS ERP so that status can be received to all concerns. 12. Maintaining master copy of invoices which has been raised. 13. Preparing sales registered State wise and forwarding to respective Accounts Executive on monthly basis 14. Any other job assigned by Commercial In charges.

Roles and Responsibilities Provide technical services to customers by installing, maintaining, repairing, and servicing electronic equipment such as AC/DC drives, PLCs, HMIs, VFDs, servo motors, and other industrial automation components. Troubleshoot issues with field instruments and provide solutions to resolve customer complaints efficiently. Conduct breakdown maintenance on site to minimize downtime and ensure optimal productivity for clients. Collaborate with cross-functional teams to identify root causes of problems and implement corrective actions. Ensure timely completion of projects while meeting quality standards.

Regular follow ups with Operations and customers for collections. Review invoice wise outstanding on monthly basis with Operation team For timely collection, coordinate with operation to share the invoice submission cut of dates. Work closely with cross departments in closing issues Meet customer along with Operations to collect outstanding dues Review customer outstanding on regular basis and Investigate the reason of OS >30 days Work closely with cross departments in closing issues Meet customer along with Operations to collect outstanding dues Coordination with operation to close all short payment cases on monthly basis Follow up for payment advices Prepare and circulate outstanding files with stakeholders on weekly basis. Account reconciliation with various clients and ensure balance confirmation on periodic basis Prepare and review write off and write back note after proper review of outstanding and request received from operation team. Based on invoice wise review circulate risk assessment file with management on monthly basis Prepare and share DSO file for monthly presentation Suggest any process improvement Collation of master data i.e. email ids & contact numbers of all customers and their seniors. Soft call to the customer after 2 days from the submission of Invoices. Email to the customer before 10 days of the Due Date to check the smooth process of our invoices. Reminder Letters Recommendation of service withdrawal in case of delinquent customers to Head of Operations and Head HR

Gilbarco Veeder-Root POSITION DESCRIPTION STATEMENT (PDS) Title: Service Engineer Fuel Dispensing Unit & Retail Outlet Automation Services Field Department: Location: Reporting to: Area Service Manager (ASM) / Area Service Controller ( ASC) I. Purpose of position Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites primarily the retail fuel outlet. Flexibility is required to address customer needs , identify the problem at site and ensure timely completion of the Job in a safe and secure manner. Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE) Policy as well as the Vontier Standards of Conduct. II. Position relationships Internal Service Manager Team leader Call Handlers/dispatchers Helpdesk/Technical Support Other field engineers External Customers Petrol Pump Dealers Subcontractors Members of the public Planners Interaction with installation/project manager & project coordinator where applicable III. Key Responsibilities 1. Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures. 2. The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns. 3. Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence. 4. Carry out preventive maintenance jobs as per schedule. 5. Carry out breakdown jobs assigned by the ASM. 6. Update spares requirement to ASM. 7. Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares. 8. Ensure resolution of complaints in the 1st visit itself. 9. Return defective spares to stores within 7 days of closure of complaint. 10. Return unused ok spares immediately to the stores department. 11. Provide feedback to the CSD immediately after closure of complaint. 12. Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis. 13. Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company. IV. Measures of Performance Customer Service Level Agreement (SLA) (achievement %) First Time Fix (FTF%) Backlog (minimize) Jobs per day (work in field) Safety and Compliance V. Personal Qualifications & Experience Required Electronics/Electrical Post school education in technical subject, /Mechanical Engineering. with good ideally electronics or electrical engineering. Preferred Education/ achievements Diploma in knowledge of working on Computers Certificates for electrical installation work. Knowledge of Health and Safety Regulations and procedures. Experience/ knowledge Previous experience in field based Previous experience of working with technical service work. Experienced in equipment and services within the fuel and mechanical, electrical and electronic fault- retail business. finding techniques. Previous experience with electrical work. Previous experience with UPS , Inverter, chargers., BTS equipment ,ATMs etc., Specific skills Excellent communication skills in Good English language skills, verbal and applicable local language. Basic knowledge of English Computer literacy written. VI. Role Specific Competencies & Behaviours Competency Descriptors Functional / Technical Skills Has the functional and technical knowledge, skills and experience to do the job at a high level of accomplishment Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers Get first-hand customer information and uses It for improvements in products and services Acts with customer in mind

Key Responsibilities 1. Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures. 2. The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns. 3. Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence. 4. Carry out preventive maintenance jobs as per schedule. 5. Carry out breakdown jobs assigned by the ASM. 6. Update spares requirement to ASM. 7. Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares. PDS Field Engineer 2 8. Ensure resolution of complaints in the 1st visit itself. 9. Return defective spares to stores within 7 days of closure of complaint. 10. Return unused ok spares immediately to the stores department. 11. Provide feedback to the CSD immediately after closure of complaint. 12. Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis. 13. Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company.