Assistant Manager

Job Description

Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Training s for Industrial Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Requirement profile : Formal education: Degree/Diploma - Mechanical Professional experience: 8 /10 Years (Experience in Pump Industry Only ) Special skills: Comprehensive pump industry knowledge Strong customer facing skills Excellent leadership qualities Innovative Good communication & having quick decision-making skills Defined Competencies : Target orientation and Problem Solving. Planning and Co- ordination. Good Communication & Presentation Skills. Experience with SAP Flexible approach Ability to work under pressure