Posted:1 hour ago|
Platform:
Work from Office
Full Time
Role & responsibilities :- Coordinate daily service schedules and assign tasks to technicians or field service teams. Manage customer service requests, complaints and inquiries related to electric vehicles. Track service issues and ensure timely resolution through internal teams or authorized service centers. Maintain service records, work orders, job cards, and service history in the system. Follow up with spare parts departments to ensure availability and delivery for service jobs. Monitor and analyze key service KPIs like TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction. Assist in warranty claims processing and documentation as per company policy. Liaise with dealers or service centers for technical support and escalations. Support pre-delivery inspections (PDI) and post-sale customer education if needed. Generate service reports and MIS for management review Only Male candidate required.
Energy Electric Vehicles
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